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- Tasks: Manage software lifecycle and ensure smooth operations across UK&I restaurants.
- Company: Join McDonald's, the UK's best-loved restaurant company with a strong community focus.
- Benefits: Competitive salary, car allowance, bonus, and hybrid working options.
- Why this job: Be part of a team that values innovation and inclusivity while making a real impact.
- Qualifications: Strong planning skills, IT contract experience, and familiarity with software asset management.
- Other info: Embrace diversity in a collaborative culture with excellent career development opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Our Global vision is to build a better McDonald’s and we are working hard to be the UK & Ireland’s best-loved restaurant company. Our values drive our culture and shape our beliefs, our priorities, and our actions. They influence the decisions we make, how we treat one another and how we show up as a brand to the world.
- Serve: We put our customers and our people first
- Inclusion: We open our doors to everyone
- Integrity: We do the right thing
- Community: We are good neighbours
At McDonald’s, technology underpins everything we do, from delivering great customer experiences to supporting our restaurants across the UK&I. As our Software Management Officer, you will be responsible for the full lifecycle of software across our UK&I restaurants and corporate environments. You’ll develop and deliver patching strategies, oversee software maintenance, and manage the tools and systems that keep our estate operating effectively.
A key part of your role will be communicating annual software investment plans to Franchisees—well ahead of future budget cycles—ensuring clarity, consistency, and alignment with business needs.
- Software Lifecycle & Asset Management: Lead the strategy, planning, and implementation of software lifecycle management across the UK&I estate.
- Annual Franchisee Investment Programme: Deliver a yearly software investment roadmap to Franchisees, enabling proactive planning.
- OS & Firmware Patch Deployment: Maintain a rolling plan for deploying OS and firmware updates to optimise performance and security.
- Cyber Security Support: Work closely with the Cyber Security team to coordinate the smooth deployment of security patches.
- New Hardware Imaging: Own the configuration of software images for new hardware introductions.
- Patching & Upgrade Schedules: Manage the ongoing schedule of OS, application, security, and firmware updates across UK&I.
- Vendor Collaboration: Partner with vendor management and senior leaders to review software resources and licensing agreements.
- System Requirements & Documentation: Create and maintain processes for determining software system needs and usage.
- Procurement & Legal Support: Assist in budget analysis, vendor proposals, and compliance assessments.
- Software Tracking: Oversee the development and maintenance of accurate software asset inventories.
- Budget & Procurement Integration: Ensure software tracking aligns with financial processes, from acquisition through retirement.
- Global Alignment: Work with global teams to plan and implement emerging technologies to agreed milestones.
What You’ll Bring
- Strong planning and organisational skills
- Ability to work tactfully with vendors and suppliers
- Experience in IT contract administration, purchasing, or procurement
- Expertise in Software Asset Management and licensing models
- Familiarity with CMDB or other asset tracking systems
- Ability to present complex information in simple, clear terms
- ServiceNow System Administrator certification
- Experience with Snow License Manager
- CSAM or similar SAM certification
- ITIL v3 or v4 Foundation
- Experience in food & beverage or another fast‑paced industry
What You’ll Get
- Competitive salary, plus a comprehensive benefits package including Car Allowance and a Bonus.
- Access to industry-leading training and career development opportunities.
- A collaborative and inclusive culture, where your ideas are valued.
- Hybrid working – 3 days in East Finchley and 2 days remote.
At McDonald’s we are People from all Walks of Life. People are at the heart of everything we do, and they make the McDonald’s experience. We embrace diversity and are committed to creating an inclusive culture that means people can be their best authentic self in our restaurants and offices, which helps us to better serve our customers. We have a strong heritage of diversity and representation within our communities, which we are proud of. The diversity of our people, customers, Franchisees and suppliers gives us strength.
We do not tolerate inequality, injustice or discrimination of any kind. These are hugely important issues and a brand with our reach and relevance means we have a very meaningful role to play. We also recognise our responsibility as a large employer to continue being active in our communities, helping to develop skills and drive aspirations that will help people to be more aware of the world of work and more successful within it, whether with McDonald’s or elsewhere.
Software Management Officer employer: McDonald's
Contact Detail:
McDonald's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Software Management Officer
✨Tip Number 1
Network like a pro! Reach out to current or former employees at McDonald's through LinkedIn. A friendly chat can give us insider info on the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by understanding McDonald's values. We should be ready to discuss how our skills align with their commitment to service, inclusion, and integrity. Show them we’re a perfect fit!
✨Tip Number 3
Practice makes perfect! We can do mock interviews with friends or use online platforms to get comfortable answering common questions. The more we practice, the more confident we’ll feel!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets seen. Plus, we can keep track of our application status easily!
We think you need these skills to ace Software Management Officer
Some tips for your application 🫡
Show Your Passion for Technology: When you're writing your application, let your enthusiasm for technology shine through! We want to see how you can contribute to our mission of enhancing customer experiences with innovative software solutions.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. We love seeing how your background in software management aligns with our needs at McDonald's!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure to present your qualifications and experiences in a way that's easy for us to digest.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can't wait to hear from you!
How to prepare for a job interview at McDonald's
✨Know Your Software Lifecycle
Make sure you understand the full lifecycle of software management. Brush up on your knowledge about patching strategies, maintenance, and how to communicate effectively with stakeholders like Franchisees. This will show that you're not just familiar with the role but also ready to take charge.
✨Showcase Your Communication Skills
Since you'll be presenting complex information to Franchisees, practice simplifying technical jargon into clear, concise language. Prepare examples of how you've successfully communicated similar information in the past, as this will demonstrate your ability to align with business needs.
✨Familiarise Yourself with Cyber Security
Cyber security is a key part of the role, so brush up on your knowledge of security patches and how they impact software performance. Be ready to discuss your experience working with cyber security teams and any relevant certifications you hold.
✨Emphasise Your Collaborative Spirit
McDonald's values collaboration, so be prepared to share examples of how you've worked with vendors, suppliers, or cross-functional teams in the past. Highlight your ability to build relationships and work towards common goals, as this aligns perfectly with their community-focused culture.