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For Companies At a Glance
- Tasks: Lead shifts, ensuring customers enjoy fast and friendly service.
- Company: Join a vibrant McDonald's franchise focused on growth and community.
- Benefits: Earn £14.50/hour, with flexible hours and educational support.
- Why this job: Be part of a fun team that values leadership and personal growth.
- Qualifications: Previous leadership experience preferred; must be 18+.
- Other info: This role is with an independent franchisee, not McDonald's USA.
The predicted salary is between 22000 - 30000 £ per year.
This job posting is for a position in a restaurant owned and operated by an independent franchisee and not McDonald’s USA. This franchisee owns a license to use McDonald’s logos and food products, for example, when running the restaurant. However, this franchisee is a separate company and a separate employer from McDonald’s USA. If you are hired for the job described in this posting, the franchisee will be your employer, not McDonald’s USA. Only the franchisee is responsible for employment matters at the restaurant, including hiring, firing, discipline, supervision, staffing, and scheduling employees. McDonald’s USA has no control over employment matters at the restaurant.
McDonald’s Works for Me. Starting at £14.50 an hour. I’m going places. I want a satisfying career with good benefits and great opportunities for advancement. I have a lot to offer and I want to grow.
The Job for Me – Get a job that inspires your best and moves you forward. Choose your hours. Pursue your education. Build your skills and be yourself.
The Team for Me – Our people want to say YES — to working with energy and purpose, finding new talent, providing coaching and direction, honing their leadership skills, and helping to run a business that serves up delicious food and feel-good moments. Does this sound like you? You’ll fit right in. Let’s talk. Make your move.
Requirements
Managers lead shifts every week, making sure customers get a fast, accurate, friendly experience every visit. A Shift Manager provides leadership to crew and other managers during a shift to ensure great Quality, Service and Cleanliness to customers.
Shift Managers perform a variety of tasks, which may include planning for each shift, monitoring performance during the shift, taking action to ensure the team is meeting McDonald’s standards, monitoring safety, security, and profitability, and communicating with the next Shift Manager to help prepare him/her to run a great shift, too. Shift Managers may also be responsible for meeting targets during their shifts and for helping their assigned Departments meet their goals.
As a Shift Manager, You May Be Responsible For:
- Food Safety
- Internal Communication
- Inventory Management
- Daily Maintenance and Cleanliness
- Managing Crew
- Quality Food Production
- Exceptional Customer Service
- Safety and Security
- Scheduling
- Training
Previous leadership experience is preferred, ideally within a restaurant, retail or hospitality environment. We’re looking for positive team players with a flexible schedule who like to have fun, with the passion to work the famously fast-paced McDonald’s environment. You must be 18 years or older to be a manager in our corporate owned and operated restaurants.
Additional Benefits:
- Education through Archways to Opportunity including opportunities to earn a High School degree, college tuition assistance and English classes as a second language
- Medical, dental and vision coverage
- Short- and Long-Term Disability, life and accident insurance
This job posting contains some information about what it is like to work in a McDonald’s restaurant, but it is not a complete job description. People who work in a McDonald’s restaurant perform a number of different tasks every day, and this posting does not list all of the essential functions of this job.
Shift Manager employer: McDonald's
Contact Detail:
McDonald's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Manager
✨Tip Number 1
Familiarise yourself with McDonald's core values and operational standards. Understanding their commitment to quality, service, and cleanliness will help you demonstrate your alignment with their expectations during any discussions.
✨Tip Number 2
Highlight any previous leadership experience you have in fast-paced environments. Be ready to share specific examples of how you've successfully managed teams or improved service quality in your past roles.
✨Tip Number 3
Prepare to discuss your approach to training and developing team members. As a Shift Manager, you'll be responsible for coaching others, so showcasing your ability to mentor and motivate staff will set you apart.
✨Tip Number 4
Be flexible and open about your availability. Since the role requires managing shifts, showing that you can adapt to various schedules will make you a more attractive candidate for the position.
We think you need these skills to ace Shift Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Shift Manager at McDonald's. Highlight your leadership experience and ability to manage a team effectively in your application.
Tailor Your CV: Customise your CV to reflect relevant experience in the restaurant, retail, or hospitality sectors. Emphasise any previous management roles and specific achievements that demonstrate your capability to lead a team.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for the role and the company. Mention why you want to work for this particular franchisee and how your skills align with their values and goals.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at McDonald's
✨Show Your Leadership Skills
As a Shift Manager, you'll be leading a team. Be prepared to discuss your previous leadership experiences and how you've successfully managed teams in fast-paced environments. Share specific examples of how you motivated your crew and ensured high standards.
✨Understand the McDonald's Standards
Familiarise yourself with McDonald's Quality, Service, and Cleanliness (QSC) standards. During the interview, demonstrate your knowledge of these standards and how you would implement them during your shifts to ensure customer satisfaction.
✨Emphasise Customer Service
Exceptional customer service is key in this role. Prepare to discuss how you would handle difficult customer situations and ensure that every customer leaves happy. Highlight any relevant experience you have in providing excellent service.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential challenges you might face as a Shift Manager and how you would address them. Practising these scenarios can help you articulate your thought process clearly.
