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- Tasks: Lead a dynamic team, ensuring top-notch service and smooth operations.
- Company: Join McDonald's, a globally recognised brand committed to community and inclusion.
- Benefits: Enjoy holiday pay, meal allowances, employee discounts, and a pension scheme.
- Why this job: Be part of a vibrant culture that values leadership and customer connection.
- Qualifications: Experience in managing teams in retail or hospitality is essential.
- Other info: Flexible shifts including weekends; perfect for students seeking valuable experience.
The predicted salary is between 24000 - 36000 £ per year.
McDonald's are one of the most recognised brands in the world, and at the backbone of that brand is our commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.
As Shift Manager you will accomplish all shift work requirements by orienting, assisting and coaching employees. You will ensure all standards are met by following production, productivity, quality and customer service standards. As a shift manager you will be monitoring operations, reallocating resources and solving operational problems.
You will be working within a multi-million restaurant and managing a team of 100 or more employees. You will be part of the management team that will drive your restaurant forward by building sales, growing profitability and delivering an outstanding customer experience. This position is open to people who have experience of managing and leading teams within the retail, hospitality, business or a customer focused environment. Additionally, this role is restaurant based and involves working changeable shift patterns including working weekends and bank holidays.
Position Requirements:- Display Leadership and role model customer focused behaviours to delight our customers
- Delivery of personalised service and connect with our customers
- Lead by example
- Adapt to customer needs through your team
- Answer customer queries, keeping up to date with knowledge on our food and promotions
- Use of initiative, confidence and problem solving when interacting with colleagues and customers
- Treat all colleagues and customers with courtesy and respect
Position Attributes: You will work a variety of day parts, including breakfast, evenings and overnights (if trading 24hrs) to become accustomed to shift work and experienced in all aspects of the business.
Benefits package includes: Holiday pay, Service Awards, Enrolment in Pension scheme, Meal allowance, Employee discounts from top high street and online brands and much more...
Shift Leader McDonalds Mansfield employer: McDonald’s
Contact Detail:
McDonald’s Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Leader McDonalds Mansfield
✨Tip Number 1
Familiarise yourself with McDonald's core values: Serve, Inclusion, Integrity, Community, and Family. Demonstrating an understanding of these values during your interactions can set you apart as a candidate who truly aligns with the brand.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in previous roles. Be ready to discuss specific situations where you motivated your team or resolved conflicts effectively.
✨Tip Number 3
Research the local McDonald's restaurant's performance and community involvement. Being knowledgeable about their recent initiatives or challenges can help you engage in meaningful conversations during interviews.
✨Tip Number 4
Be prepared to discuss your flexibility with shift patterns, including weekends and bank holidays. Highlighting your willingness to adapt to the needs of the business will demonstrate your commitment to the role.
We think you need these skills to ace Shift Leader McDonalds Mansfield
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Shift Leader at McDonald's. Familiarise yourself with their core values and how they relate to customer service and team management.
Tailor Your CV: Highlight your relevant experience in managing teams, particularly in retail or hospitality. Use specific examples that demonstrate your leadership skills and ability to deliver excellent customer service.
Craft a Strong Cover Letter: Write a cover letter that reflects your passion for the role and the brand. Mention how your values align with those of McDonald's and provide examples of how you've successfully led teams in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail and professionalism.
How to prepare for a job interview at McDonald’s
✨Understand McDonald's Core Values
Familiarise yourself with McDonald's core values: Serve, Inclusion, Integrity, Community, and Family. Be prepared to discuss how you embody these values in your previous roles, as they are central to the company's culture.
✨Showcase Your Leadership Skills
As a Shift Leader, you'll need to demonstrate strong leadership abilities. Prepare examples of how you've successfully managed teams, resolved conflicts, or improved team performance in past positions.
✨Be Ready for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle customer service situations. Think of specific scenarios where you had to adapt quickly or make decisions under pressure.
✨Highlight Your Customer Service Experience
Since this role is heavily focused on customer interaction, be ready to share your experiences in delivering excellent customer service. Discuss how you connect with customers and ensure their needs are met.
