Customer Care Assistant in Runcorn

Supporting your overall wellbeing with counselling, mental health support, life management, medical guidance, and helpful resources.

Olivia is our friendly virtual assistant, available to support you navigate through the application process 24 hours a day, 7 days a week. Whether it's late at night or over the weekend, she is on hand to answer questions, guide you through the application process, or help you find what you need. While Olivia can't make hiring decisions (those are always made by real human recruiters), Olivia helps ensure your recruitment journey stays smooth and accessible anytime you need.

Olivia is designed to help streamline parts of the recruitment experience. She can answer common questions, guide candidates through application steps, arrange interviews, and provide timely updates to help make the process easier to navigate.

Before we can employ you, we are required to verify your eligibility to work in the UK & Ireland. Acceptable documents to evidence your right to work can be found here. You’ll need to provide original documents such as a valid passport or a valid UK/Ireland visa (with a college letter listing term dates, where applicable). Only original documents will be accepted.

The interview is an absolutely vital part of our hiring process. It helps us get a proper picture of who you are and whether you would be a great fit. The interview will normally involve questions around values and attitudes and allow the interviewee to show why they are the right person for the job. We may ask for examples of times you have worked as part of a team and how you made a difference. We hire for the right attitudes and behaviours to deliver a great customer and colleague experience; we hire for qualities and potential, rather than qualifications.

Our employees tend to stick around. It’s a fun, sociable and flexible place to work, with opportunities to progress into roles with more responsibility. We have a history of promoting from within and offering learning and development opportunities, flexible working arrangements, and a clear career path.

In our fast-moving, high-energy environment, you’ll need a genuine smile plus an ability to connect with customers and make them feel valued. Friendly, welcoming, courteous and helpful behaviour will come naturally, and you’ll work well as part of a team. Effective communication skills (attentive listening, face-to-face verbal communication and eye contact) are essential. You’ll be able to maintain high energy levels while working efficiently and productively.

• Holiday pay
• Service Awards
• Meal allowance
• Employee discounts from top high street and online brands
• Much more

McDonald’s UK has been around for over 50 years. We are recognized as a leading employer, committed to Serve, Inclusion, Integrity, Community and Family. We foster a safe, respectful and inclusive workplace, provide quality jobs, and aim to make opportunity open to all.

• Premium Shift: If you work overnights (midnight to 5am), you’ll earn extra pay. Most team members earn above the national minimum wage. We offer a range of benefits including holiday and sick pay, and employee discounts at over 1,600 retailers.
• If you can’t make any interview slots, Olivia can help rearrange to find a suitable date.
• Environmental sustainability: We are taking steps toward a more sustainable business and future. In 2021 we launched our first net-zero restaurant.
• Pay frequency: It can vary by restaurant type (franchised vs company-owned). Typically, pay can be every 2 or 4 weeks for hourly staff, or monthly for salaried employees.
• Shifts and dress: Our restaurant hours vary by location; most shifts are scheduled to suit you while complying with time legislation and business needs. Uniforms are provided.
• Promotion: We highly value talent and encourage employees to remain within the business; there are opportunities to progress to senior roles.
• Age: For age requirements, refer to the specific location’s policy.