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For Companies At a Glance
- Tasks: Lead and innovate people strategies to enhance restaurant crew and guest experiences.
- Company: Join a globally recognised brand committed to people development and teamwork.
- Benefits: Competitive salary, career growth opportunities, and a vibrant work culture.
- Other info: Dynamic role with opportunities for personal and professional development.
- Why this job: Make a real difference in team culture and guest satisfaction at a leading restaurant.
- Qualifications: Experience in restaurant management or HR, with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
The People Experience Lead is self-motivated, actively engaged with people and demonstrates care, respect and passion for restaurant crew, managers and guests. This candidate provides supervision, audit, innovation, and oversight across all of the organization’s restaurants. The PEL will be expected to partner and execute the work alongside the General Manager, Owner/Operator and extended leadership teams. The individual executes at a high level to build a high-performing team culture. Strong communication skills, and the ability to liaise with peers and leadership to carry out the full range of duties and responsibilities are critical. Principal accountabilities will vary dependent on the needs of the restaurant(s).
Job Duties
- People Strategy
- Contribute to the development and implementation of a restaurant or organization-specific human resources strategy and related plan that supports the growth and evolution of the business.
- Stay current on best practices and trends related to human resources.
- Implement current best practices and trends into work assignments.
- Consult with restaurant leadership in the area of change management to achieve our organization’s human resource strategies and goals.
- Workforce Planning, Staffing and Talent Management
- Conduct monthly/quarterly staffing analysis.
- Conduct external market research regarding local wages and benefits (Wages and EVP).
- Utilize McHire and/or application tracking systems to manage the hiring process.
- Track and analyze the people data metrics to ensure staffing needs are met.
- Support the management teams with staffing needs.
- Prepare for annual people brand standards reviews.
- Oversee and coordinate forward-looking hiring to ensure a healthy talent pipeline.
- Training and Development
- Subject matter expert (SME) for organization’s training and development tools.
- Organizational lead for the development of crew and managers.
- Track the development and class attendance of all employees.
- Supply resources to strengthen restaurant training for crew and managers.
- Attend training workshops and classes as necessary to continue personal development.
- Restaurant Profitability
- Support the restaurants as required through audit, analysis and coaching.
- Work with restaurant leadership to elevate priority restaurant performance to meet annual/quarterly business plans to maintain and improve guest satisfaction and profitability.
- Supports in completion of operations assessments.
- Supports restaurant leadership in completion of action plans and performance improvements.
- Make informed business decisions using financial and operating information to align human resources with business strategy.
- Human Resources
- Ensures compensation laws, standards and rules are being adhered to and implemented.
- Ensure compliance and enforcement of human resources management.
- Conduct Payroll for organization.
- Audit and ensure forms are being submitted and completed correctly.
People Experience Lead employer: McDonald's
Contact Detail:
McDonald's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land People Experience Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at McDonald's or similar companies. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Show us how your experience aligns with their mission, especially in people management and team building. We love candidates who can demonstrate passion and care for their teams!
✨Tip Number 3
Practice your communication skills! As a People Experience Lead, you'll need to liaise effectively with various teams. Role-play common interview questions with a friend to boost your confidence and clarity.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and contributing to a high-performing culture.
We think you need these skills to ace People Experience Lead
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for people and the restaurant industry shine through. We want to see how much you care about creating a positive experience for both crew and guests!
Tailor Your Experience: Make sure to highlight your relevant experience, whether it's from managing a restaurant or working in HR. We love seeing how your background aligns with our needs, so don’t hold back on those details!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so make sure your skills and experiences are easy to read and understand. No need for fluff!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at McDonald's
✨Know Your People Strategy
Before the interview, brush up on the latest trends in human resources and how they apply to restaurant management. Be ready to discuss how you can contribute to developing a people strategy that aligns with the company's goals.
✨Showcase Your Communication Skills
As a People Experience Lead, strong communication is key. Prepare examples of how you've effectively liaised with teams or leadership in the past. This will demonstrate your ability to foster collaboration and build a high-performing team culture.
✨Be Data-Driven
Familiarise yourself with metrics related to staffing and talent management. Be prepared to discuss how you've used data to make informed decisions in previous roles, especially regarding workforce planning and performance improvements.
✨Highlight Training and Development Experience
Think about your experience in training and developing staff. Be ready to share specific examples of how you've contributed to employee growth and how you plan to implement effective training strategies in this role.