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For Companies At a Glance
- Tasks: Lead a team, ensure quality service, and manage restaurant operations.
- Company: Join McDonald's, a globally recognised brand with over 50 years of experience.
- Benefits: Enjoy holiday pay, meal allowances, employee discounts, and a pension scheme.
- Why this job: Be part of a dynamic team, enhance customer experiences, and grow your leadership skills.
- Qualifications: Experience in managing teams in retail or hospitality is essential.
- Other info: Training will take place at our Scarborough Fayre restaurant before the Malton opening.
Overview
Our new restaurant is opening soon in Malton.
In order to prepare for this, if you are successful your training will take place at our Scarborough Fayre restaurant – YO11 3UT from now until then.
McDonald’s UK has been around for over 50 years!
We are one of the most recognised brands in the world, and at the backbone of that brand is our commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family.
We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.
Join us and you\’ll become part of a team, that works together to provide the best customer experience. If you\’ve visited one of our restaurants before, you’ve probably got some idea of what\’s involved in working here. But you might not realise the variety and scope of the role. We want every McDonald\’s customer to have a brilliant experience, every time they visit. That means hot food in a clean and friendly restaurant. Starting As a Crew Member, you\’ll make it happen, whether you\’re preparing food, serving on the till or being out in the dining areas looking after our customers\’ needs. You will consistently deliver the highest standards of quality, service and cleanliness in the restaurant. Provide friendly, fast and accurate service. Complete tasks and activities in line with training, company guidelines and management direction. Follow all workplace safety, security and food hygiene procedures. Treat all customers and colleagues with courtesy and respect working as a supportive team member.
Friendly, welcoming, courteous and helpful behaviour will come naturally to you and you’ll work well as part of a team. Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact are a must. The ability to maintain high energy levels whilst working both efficiently and productively is essential.
Quite simply, you\’ll be working in our fast moving, high energy environment and we’re looking for a genuine smile, enthusiasm, energy, plus an ability to connect with customers and make them feel valued.
As Shift Manager you will accomplish all shift work requirements by orienting, assisting and coaching employees. You will ensure all standards are met by following production, productivity, quality, and customer service standards. As a shift manager you will be monitoring operations, reallocating resources, and solving operational problems.
You will be working within a multi-million-pound restaurant and managing a team of 80 or more employees. You will be part of the management team that will drive your restaurant forward by building sales, growing profitability, and delivering an outstanding customer experience.
This position is open to people who have experience of managing and leading teams within the retail, hospitality, business or a customer focused environment. Additionally, this role is restaurant based and involves working changeable shift patterns including working weekends and bank holidays.
Position Requirements:
· Display Leadership and role model customer focused behaviours to delight our customers.
· Delivery of personalised service and connect with our customers.
· Lead by example
· Adapt to customer needs through your team.
· Answer customer queries, keeping up to date with knowledge on our food and promotions.
· Use of initiative, confidence and problem solving when interacting with colleagues and customers
· Treat all colleagues and customers with courtesy and respect.
Position Attributes:
You will work a variety of day parts, including breakfast, evenings, and overnights (if trading 24hrs) to become accustomed to shift work and experienced in all aspects of the business.
Benefits package includes: Holiday pay, Service Awards, Enrolment in Pension scheme, Meal allowance, Employee discounts from top high street and online brands and much more…
*New Store Opening in Malton* Trainee Shift Manager Fast Track Programme - £14.01 per hour (Once Qualified) employer: McDonald's
Contact Detail:
McDonald's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land *New Store Opening in Malton* Trainee Shift Manager Fast Track Programme - £14.01 per hour (Once Qualified)
✨Tip Number 1
Familiarise yourself with McDonald's core values: Serve, Inclusion, Integrity, Community, and Family. During your interactions, whether in interviews or networking, demonstrate how you embody these values in your previous experiences.
✨Tip Number 2
Showcase your leadership skills by discussing any past experiences where you've successfully managed a team or resolved conflicts. This will highlight your ability to lead and support a large team effectively.
✨Tip Number 3
Prepare to discuss your customer service philosophy. Think of specific examples where you've gone above and beyond for customers, as this role heavily focuses on delivering an outstanding customer experience.
✨Tip Number 4
Be ready to talk about your adaptability and problem-solving skills. The fast-paced environment at McDonald's requires quick thinking, so share instances where you've successfully navigated challenges in a similar setting.
We think you need these skills to ace *New Store Opening in Malton* Trainee Shift Manager Fast Track Programme - £14.01 per hour (Once Qualified)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Trainee Shift Manager. Familiarise yourself with the key skills required, such as leadership, customer service, and team management.
Tailor Your CV: Highlight relevant experience in your CV that showcases your ability to manage teams and deliver excellent customer service. Use specific examples from previous roles in retail or hospitality to demonstrate your skills.
Craft a Strong Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention how your values align with McDonald's core values of Serve, Inclusion, Integrity, Community, and Family.
Showcase Your Communication Skills: In your application, emphasise your effective communication skills. Provide examples of how you've successfully interacted with customers and colleagues in past roles, demonstrating your ability to work well in a team.
How to prepare for a job interview at McDonald's
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the company. McDonald's values a friendly and energetic atmosphere, so let your genuine enthusiasm shine through during the interview.
✨Demonstrate Leadership Skills
As a Trainee Shift Manager, you'll need to show that you can lead a team effectively. Prepare examples from your past experiences where you've successfully managed or motivated a group, even in a casual setting.
✨Know the Company Values
Familiarise yourself with McDonald's core values: Serve, Inclusion, Integrity, Community, and Family. Be ready to discuss how you embody these values in your work and interactions with customers and colleagues.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and customer service skills. Think of scenarios where you've had to handle difficult situations or provide exceptional service, and be ready to share those stories.
