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- Tasks: Lead and support global observability platforms to ensure system reliability and performance.
- Company: Join a diverse and inclusive team at a leading tech company.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Collaborative environment with strong focus on innovation and continuous improvement.
- Why this job: Make a real impact by driving business change and enhancing user experiences.
- Qualifications: Proficient in Python, SQL, and JavaScript; experience with observability tools is a plus.
The predicted salary is between 50000 - 60000 £ per year.
As a Supervisor, Service Management – Observability at the GTIO Service Management Office, you will play a critical role in supporting thousands of individuals worldwide who access and use the observability platforms that ensure the availability, reliability, and scalability of our customer and store systems. Success in this role requires critical thinking, customer obsession, the ability to influence and deliver through others, curiosity, innovation, and the skills to engage, mobilise and excite people and partners around business change. You will act as the go‑to for Business Change, working closely with the leadership team and subject matter experts to understand and empathise with what people need for success.
Responsibilities
- Dashboards & Reporting (Grafana/New Relic) - Build and maintain product and service dashboards (incl. user‑journey and SPOG views). Own KPI / monthly reports and recorded/saved queries; improve panel performance and hygiene. Partner with stakeholders to define meaningful metrics and present results clearly.
- Data Source & Log Integration (Loki/EC2/Cloud) - Configure and maintain data sources (Loki, EC2/Cloud, Prometheus, others). Implement and maintain visualisations from all types of data streams. Troubleshoot ingestion, labeling, and parsing to keep signals clean and actionable.
- APM/Infra Admin (New Relic) - Support account & user management, agent installations, alert setup/disable, and workflow automations. Monitor usage and cost reports; recommend optimisations.
- Pipelines & Data Hygiene (Cribl) - Assist with pipeline scripting for routing, enrichment, filtering, and data movement. Help maintain data streams and document patterns for reuse.
- Incident & Request Flow (ServiceNow) - Triage and update tickets related to observability tools and requests. Contribute to runbooks and ensure incident/alert mappings stay current.
- Enablement & Best Practices - Ramp up new teams on the platform; publish concise best‑practice guides. Standardise folders, tags, and ownership; improve signal‑to‑noise.
Qualifications
- Essential technical skills on Python, SQL, and JavaScript. Hands‑on experience with at least two of the following: Grafana, New Relic, Cribl, Loki/LogQL, ServiceNow. Comfortable writing queries (Grafana transformations, LogQL, NRQL basics) and reading JSON/YAML. Familiarity with cloud computing concepts, basic Linux, and Python/Java scripting (Intermediate level). Experience in data engineering, data modelling, and transformation is a plus. Clear written communication skills; ability to produce concise documents and runbooks.
- Nice to Haves - Basics of Kubernetes/Istio signals (logs/metrics/traces). Prometheus/PromQL, CloudWatch, or other Grafana data sources. Experience with workflow automations (Datadog/New Relic/Grafana Alerting) and cost governance. Exposure to data pipelines (Cribl) and log enrichment patterns.
Background and Skills
- A proven track record of managing change effectively across cross‑functional teams, global and segment structures, and matrix organisations. The ability to influence and engage effectively. Strong communications and storytelling experience. Ability to forge genuine and collaborative relationships with stakeholders. Highly collaborative work style with the ability to mobilise teams around common goals. The ability to spot problems and solve them creatively. Curious mindset, never settling for the status quo and advocating for continuous improvement. Experience working in an Agile team; industry recognised qualifications (e.g. Scrum.org) are a plus. Proficient with Microsoft Office software, Jira, and Confluence tools.
Equal Opportunity Employer - We are an equal opportunity employer committed to the diversity of our crew members, staff, operators and suppliers. We promote an inclusive work environment that creates feel‑good moments for everyone.
Supervisor,Service Management in London employer: McDonald's
Contact Detail:
McDonald's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor,Service Management in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for interviews by practising common questions related to service management and observability. We recommend doing mock interviews with friends or using online platforms to get comfortable with your responses.
✨Tip Number 3
Showcase your skills! Create a portfolio or a GitHub repository where you can display your projects related to Python, SQL, or any tools mentioned in the job description. This gives you a tangible way to impress potential employers.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Supervisor,Service Management in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with observability platforms like Grafana and New Relic. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Show Off Your Communication Skills: Since clear written communication is key for this role, ensure your application is well-structured and free of jargon. Use concise language to demonstrate your ability to produce clear documents and runbooks, just like you would in the job!
Highlight Your Problem-Solving Abilities: We love a curious mindset! In your application, share examples of how you've tackled challenges in previous roles. This will show us that you’re not just about maintaining the status quo but are also keen on continuous improvement.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at McDonald's
✨Know Your Tools
Familiarise yourself with the specific tools mentioned in the job description, like Grafana, New Relic, and ServiceNow. Be ready to discuss your hands-on experience with these platforms and how you've used them to solve problems or improve processes.
✨Showcase Your Critical Thinking
Prepare examples that demonstrate your critical thinking skills. Think of situations where you had to analyse data, troubleshoot issues, or make decisions that positively impacted your team or project. This will show your potential employer that you can handle the responsibilities of the role.
✨Engage with Stakeholders
Since this role involves working closely with stakeholders, be prepared to discuss how you've successfully engaged and influenced others in past roles. Share specific instances where you mobilised teams around a common goal or navigated complex relationships.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. Given the emphasis on written communication in the job description, consider preparing a brief document or runbook that outlines your approach to a relevant topic. This will showcase your ability to produce clear documentation and your understanding of best practices.