At a Glance
- Tasks: Lead transformative change initiatives and connect strategy to real-world impact.
- Company: Join McDonald's, a beloved brand with a strong commitment to community and inclusion.
- Benefits: Enjoy a competitive salary, bonuses, hybrid working, and access to top-notch development opportunities.
- Other info: Be part of a diverse culture that values every voice and fosters growth.
- Why this job: Make a lasting impact on how change is delivered across a major organisation.
- Qualifications: 8+ years in change management with strong leadership and communication skills.
The predicted salary is between 60000 - 80000 € per year.
About Us
McDonald's has run its business in the UK since 1974 and currently operates over 1500 restaurants across the UK and Ireland, serving almost four million customers each day. McDonald's is one of the UK's largest private sector employers, employing over 170,000 people.
Department Overview
As Senior Manager, Change Management, you’ll play a defining role in ensuring enterprise transformation delivers real, lasting impact - not just activity. Acting as the market authority for change, you’ll connect enterprise ambition to real-world adoption, ensuring change is paced, prioritised and delivered in a way that’s grounded in operational reality. You’ll own the UK & Ireland market change plan and transformation narrative, working closely with senior leaders, programme teams and our restaurants to cut through complexity, reduce change noise and enable leaders to lead change well.
Duties
- Owning the market transformation narrative, translating strategy into clear, compelling messaging that resonates across leaders, teams, franchisees and restaurants.
- Leading the end-to-end market change plan, sequencing and prioritising change to balance ambition with capacity and readiness.
- Defining and applying a tiered change approach, ensuring the right level of change and training support is applied where it matters most.
- Partnering with Internal Communications and Learning teams to deliver joined-up change, communication and training plans.
- Advising and coaching programme and functional teams on change strategy, execution and measurement.
- Monitoring adoption, readiness and risk, providing clear insights and recommendations to senior governance forums.
- Leading and developing a small team, creating a positive, inclusive and high-performance environment.
- Leaving behind a stronger, more confident organisation in how leaders and teams deliver and experience change.
Qualifications
What you’ll bring
- We’re looking for a confident, pragmatic change leader who can operate comfortably in complexity, influence at senior levels and keep change grounded in what really works for our business.
- Significant experience (typically 8+ years) leading large-scale change and transformation in complex, matrixed organisations.
- Strong grounding in change management methodologies (e.g. Prosci / ADKAR or equivalent) and the ability to adapt enterprise approaches to local market context.
- Experience shaping and delivering change strategies, plans and adoption outcomes, balancing pace with organisational capacity.
- Proven ability to influence senior stakeholders and work effectively through indirect teams and partnerships.
- Excellent communication skills, with the ability to make complex change simple, clear and compelling for diverse audiences.
- A data-informed mindset, using readiness, maturity and adoption insight to guide decisions.
- People leadership experience, with a focus on coaching, development and inclusive team environments.
- A pragmatic, outcomes-focused approach, comfortable working through ambiguity and competing priorities.
- Strong alignment to McDonald’s values: Serve, Inclusion, Integrity, Community and Family.
We know no candidate meets every requirement. If you bring strong change leadership experience and a passion for making transformation land well, we’d love to hear from you.
What you’ll get
- A high-impact leadership role shaping enterprise transformation across a well-known, purpose-led brand.
- Competitive salary plus a comprehensive benefits package including bonus, cash allowance, free parking, lunch and gym access.
- Hybrid working, offering flexibility between office and home.
- Access to industry-leading learning and development opportunities.
- A collaborative, inclusive culture where your expertise is valued and your voice is heard.
- The opportunity to leave a lasting legacy in how change is delivered across McDonald’s UK & Ireland.
At McDonald's, we are People from all Walks of Life...
Company Vision and Culture
Our Global vision is to build a better McDonald's and in the UK and Ireland we are working hard to be the UK & Ireland's best-loved restaurant company. McDonald's is defined by its culture. Our culture shapes and informs everything we think and everything we do. Our culture influences the way we interact with each other, and how we interact with customers, franchisees and suppliers. Our culture motivates and inspires us to attract and retain great talent, creating a positive, energising, exceptional working environment for us all. Our values drive our culture and shape our beliefs, our priorities and our actions. They influence the decisions we make, how we treat one another and how we show up as a brand to the world.
- Serve: We put our customers and our people first
- Inclusion: We open our doors to everyone
- Integrity: We do the right thing
- Community: We are good neighbours
- Family: We get better together
At McDonald's we are People from all Walks of Life... People are at the heart of everything we do, and they make the McDonald's experience. We embrace diversity and are committed to creating an inclusive culture that means people can be their best authentic self in our restaurants and offices, which helps us to better serve our customers. We have a strong heritage of diversity and representation within our communities, which we are proud of. The diversity of our people, customers, Franchisees and suppliers gives us strength. We do not tolerate inequality, injustice or discrimination of any kind. These are hugely important issues and a brand with our reach and relevance means we have a very meaningful role to play. We also recognise our responsibility as a large employer to continue being active in our communities, helping to develop skills and drive aspirations that will help people to be more aware of the world of work and more successful within it, whether with McDonald's or elsewhere.
Senior Manager,Change Management in London employer: McDonald's
McDonald's is an exceptional employer, offering a high-impact leadership role in change management within a well-known, purpose-led brand. With a competitive salary and comprehensive benefits package, including hybrid working options and access to industry-leading learning opportunities, employees thrive in a collaborative and inclusive culture that values their expertise. Join us to leave a lasting legacy in how change is delivered across McDonald's UK & Ireland, while being part of a diverse team that prioritises community and personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Manager,Change Management in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Senior Manager role in Change Management. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to change management. Think about how you can showcase your experience in leading transformations and influencing stakeholders. We want you to shine!
✨Tip Number 3
Don’t forget to research McDonald's culture and values. Tailor your conversations to show how your approach to change aligns with their mission of serving communities and fostering inclusion. It’ll make you stand out!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the McDonald's family. Let's get you that interview!
We think you need these skills to ace Senior Manager,Change Management in London
Some tips for your application 🫡
Know Your Audience:Before you start writing, take a moment to understand who you're addressing. Tailor your application to resonate with McDonald's values and the specific role of Senior Manager, Change Management. Show us that you get what we're about!
Be Clear and Compelling:When you write your application, make sure your messaging is straightforward and engaging. Use simple language to explain your experience in change management, and highlight how it aligns with the role. We want to see your passion shine through!
Showcase Your Experience:Don’t just list your qualifications; tell us stories! Share specific examples of how you've led change in complex environments. We love seeing how you've made a real impact in previous roles, so make it relatable and relevant.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the McDonald's family!
How to prepare for a job interview at McDonald's
✨Know Your Change Management Methodologies
Familiarise yourself with change management methodologies like Prosci or ADKAR. Be ready to discuss how you've applied these frameworks in previous roles, especially in complex environments. This will show your depth of knowledge and ability to adapt strategies to fit the local market context.
✨Craft Your Transformation Narrative
Prepare a compelling transformation narrative that aligns with McDonald's values. Think about how you can translate complex strategies into clear messaging that resonates with diverse audiences. Practising this will help you communicate effectively during the interview.
✨Demonstrate Stakeholder Influence
Be prepared to share specific examples of how you've influenced senior stakeholders in past roles. Highlight your ability to work through indirect teams and partnerships, as this is crucial for the Senior Manager role. Use the STAR method to structure your responses.
✨Showcase Your People Leadership Skills
Discuss your experience in leading and developing teams, focusing on coaching and creating inclusive environments. Share stories that illustrate your outcomes-focused approach and how you've navigated ambiguity and competing priorities in your leadership journey.
