Lead Quality Assurance,Food Safety and Nutrition Manager in London

About Us

McDonald's has run its business in the UK since 1974 and currently operates over 1500 restaurants across the UK and Ireland, serving almost four million customers each day. McDonald's is one of the UK's largest private sector employers, employing over 170,000 people.

Department Overview

The Quality Assurance, Food Safety & Product Nutrition Manager (QAFSN Manager) is accountable for the effective leadership and management of the QAFSN team, ensuring the consistent delivery of food safety, quality, legality and product nutrition compliance across the McDonald's UK & Ireland supply chain and restaurant estate. Reporting into the Head of QFSN, this role focuses on operational excellence, strong governance, and disciplined ways of working, translating strategy into day-to-day execution. The role ensures that supplier and restaurant performance is effectively managed, risks are identified and addressed, and that the QAFSN team operates in a clear, consistent and data-led way. This role acts as the primary people leader for the QAFSN function, supporting the development of team capability, embedding a strong food safety and quality culture, and ensuring the team delivers high-quality outcomes that protect customers and brand trust.

What Team will I be a part of?

• A manager within the UK&I Supply Chain Leadership Team, partnering with peers across sourcing, logistics, strategy and sustainability.
• Leads the Quality Assurance, Food Safety and operational Nutrition function, responsible for supplier and restaurant assurance.
• Works in close collaboration with Global SC counterparts and teams to ensure alignment and consistency.

Duties

• Lead, manage and develop the QAFSN team, setting clear expectations, priorities and ways of working, and supporting performance, capability and engagement through coaching and feedback.
• Ensure effective delivery of food safety, quality, product legality and product nutrition compliance across supplier categories and the restaurant estate.
• Own and embed QAFSN processes, governance and assurance frameworks, ensuring consistency, discipline and continuous improvement across the function.
• Drive strong supplier accountability, including performance reviews, audits, KPIs, action plans and escalation where required.
• Ensure restaurant food safety and quality programmes, standards and training are implemented effectively and remain aligned to risk and operational needs.
• Oversee the management of complaints, incidents and emerging risks, ensuring issues are assessed, managed and escalated appropriately in line with governance expectations.
• Use data, insights and trend analysis to prioritise team activity, manage risk and drive continuous improvement across supplier and restaurant performance.
• Partner with internal stakeholders (e.g. Supply Chain, Operations, Sourcing, Product Development) to support safe, compliant product delivery and change implementation.
• Provide operational leadership and representation with suppliers and internal forums, ensuring clear communication, challenge and follow-up on performance.
• Role-model strong leadership behaviours, accountability and a proactive food safety and quality culture within the team and supplier base.
• Participate in the on-call rota for the leadership team to ensure continuity of operations during weekends and holidays.

Qualifications

• Proven senior leadership experience in food safety, quality assurance or technical roles within complex, high-risk food environments.
• Demonstrated ability to set strategy and lead large, multi-disciplinary teams through ambiguity and change.
• Strong experience of incident leadership, risk management and regulatory engagement.
• Ability to influence at Executive level and across a broad stakeholder landscape.
• Experience embedding governance, data-led decision-making and continuous improvement at scale.
• Degree in Food Science or equivalent experience; advanced HACCP and food safety credentials expected.

Benefits of working at McDonald's:

• Hybrid working of 2 days at home and 3 in our London office (unless travelling).
• Holiday allowance of 28 days per year, raising to 30 days per year after 3 years (in addition to bank holidays).
• Free breakfast and lunch when working in the office.
• Company car or allowance.
• Summer working hours.
• Competitive bonus and pension package.
• 8 week paid sabbatical for every 10 years of service.

Company Vision and Culture

Our Global vision is to build a better McDonald's and in the UK and Ireland we are working hard to be the UK & Ireland's best-loved restaurant company. McDonald's is defined by its culture. Our culture shapes and informs everything we think and everything we do. Our culture influences the way we interact with each other, and how we interact with customers, franchisees and suppliers. Our culture motivates and inspires us to attract and retain great talent, creating a positive, energising, exceptional working environment for us all. Our values drive our culture and shape our beliefs, our priorities and our actions. They influence the decisions we make, how we treat one another and how we show up as a brand to the world.

• Serve: We put our customers and our people first
• Inclusion: We open our doors to everyone
• Integrity: We do the right thing
• Community: We are good neighbours
• Family: We get better together

At McDonald's, we are People from all Walks of Life... People are at the heart of everything we do, and they make the McDonald's experience. We embrace diversity and are committed to creating an inclusive culture that means people can be their best authentic self in our restaurants and offices, which helps us to better serve our customers. We have a strong heritage of diversity and representation within our communities, which we are proud of. The diversity of our people, customers, Franchisees and suppliers gives us strength. We do not tolerate inequality, injustice or discrimination of any kind. These are hugely important issues and a brand with our reach and relevance means we have a very meaningful role to play. We also recognise our responsibility as a large employer to continue being active in our communities, helping to develop skills and drive aspirations that will help people to be more aware of the world of work and more successful within it, whether with McDonald's or elsewhere.