Consultant,Restaurant Technology in London

About Us

McDonald's has run its business in the UK since 1974 and currently operates over 1500 restaurants across the UK and Ireland, serving almost four million customers each day. McDonald's is one of the UK's largest private sector employers, employing over 170,000 people.

Department Overview

Join McDonald's UK & Ireland at an exciting time of growth and innovation within our Running Great Restaurants Technology (RGRT) team. As a Supplier Consultant (Internally known as Consultant, Restaurant Technology) you'll play a pivotal role in shaping how we partner with local technology suppliers—driving performance, strengthening relationships, and ensuring our restaurants benefit from reliable, high-quality and resilient technology.

This isn't simply about managing delivery. You'll help suppliers focus on the outcomes that truly matter, champion innovation, and foster a culture of continuous improvement that directly supports our Technology strategy. You'll also help evolve our supplier management approach, ensuring clear governance, positive ways of working, and a shared commitment to exceptional service for our restaurants and Franchisees. If you're motivated by building strong partnerships, achieving meaningful results and influencing how technology supports real-world operations, this role offers an exciting opportunity to make a genuine impact.

Duties

• Leadership & Team Development: Create a positive, high-performing environment within the RGRT team, role-modelling behaviours that reflect our values and ways of working. Coach and mentor team members, shaping development goals and supporting career growth.
• Supplier Partnership & Performance: Build clear expectations with technology partners, working collaboratively to deliver excellent service, effective change and ongoing improvement. Lead structured governance sessions using balanced scorecards to assess performance, demonstrate value and agree improvement actions. Encourage innovation and enable new ideas that enhance quality, stability and operational performance. Monitor and track supplier product performance across live services, ensuring resilience and continuous improvement.
• Commercial & Operational Alignment: Partner closely with Contracts & Commercial to ensure agreements are robust, well-governed and regularly reviewed—including continuity, cyber security and change controls. Work with Service Operations to understand performance trends and use insights to guide improvement activity. Use supplier relationships, contracts and governance to drive meaningful transformation for restaurants and Franchisees.
• Problem Solving & Continuous Improvement: Lead subject-matter experts to identify root causes of recurring issues and drive long-term solutions. Support improvements that strengthen restaurant operations and enhance the overall technology ecosystem.

Qualifications

We're looking for someone who is energised by building strong relationships, delivering great outcomes, and living McDonald's values. Experience in every area isn't essential—we're committed to supporting the right person to grow.

Essential Requirements:

• Experience working with external partners or suppliers to set expectations, improve performance and deliver positive outcomes; experience with technology suppliers is helpful but not essential.
• An understanding of how product roadmaps and priorities are shaped, or a willingness to learn and contribute.
• Confidence engaging with senior stakeholders internally and externally. A technical or operational background is helpful but not required.
• Experience or familiarity with supplier/vendor management frameworks, supporting governance, accountability and continuous improvement.
• Strong interpersonal and communication skills, able to build trust, influence outcomes and work effectively across varied stakeholder groups.
• The ability to build collaborative, respectful relationships with suppliers, Franchisees and internal partners—balancing challenge with partnership.
• Skills or capability in areas such as planning, governance, communication and financial awareness, alongside a passion for developing and supporting others.
• Comfortable managing multiple priorities, suppliers or workstreams simultaneously, with strong organisational skills and the ability to deliver to agreed timelines.
• Exposure to commercial discussions, contracts or tender activity is advantageous, with opportunities to develop further.
• Above all, a natural relationship builder who communicates clearly, listens well and guides supplier relationships in a constructive, positive direction.

What You'll Get:

• Competitive salary, plus a comprehensive benefits package including Location Allowance, Car Allowance and a Bonus.
• Access to industry-leading training and career development opportunities.
• A collaborative and inclusive culture, where your ideas are valued.
• Hybrid working, offering a mix of office 3 days per week and remote for 2.

Company Vision and Culture

Our Global vision is to build a better McDonald's and in the UK and Ireland we are working hard to be the UK & Ireland's best-loved restaurant company. McDonald's is defined by its culture. Our culture shapes and informs everything we think and everything we do. Our culture influences the way we interact with each other, and how we interact with customers, franchisees and suppliers. Our culture motivates and inspires us to attract and retain great talent, creating a positive, energising, exceptional working environment for us all. Our values drive our culture and shape our beliefs, our priorities and our actions. They influence the decisions we make, how we treat one another and how we show up as a brand to the world.

Serve: We put our customers and our people first

Inclusion: We open our doors to everyone

Integrity: We do the right thing

Community: We are good neighbours

Family: We get better together

At McDonald's we are People from all Walks of Life... People are at the heart of everything we do, and they make the McDonald's experience. We embrace diversity and are committed to creating an inclusive culture that means people can be their best authentic self in our restaurants and offices, which helps us to better serve our customers. We have a strong heritage of diversity and representation within our communities, which we are proud of. The diversity of our people, customers, Franchisees and suppliers gives us strength. We do not tolerate inequality, injustice or discrimination of any kind. These are hugely important issues and a brand with our reach and relevance means we have a very meaningful role to play. We also recognise our responsibility as a large employer to continue being active in our communities, helping to develop skills and drive aspirations that will help people to be more aware of the world of work and more successful within it, whether with McDonald's or elsewhere.