Consultant, Learning Design in London

McDonald’s new growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive Thrus, through McDelivery, dine-in or takeaway.

McDonald’s has an incredible and exciting opportunity for a Learning Experience Design Consultant on the Global Learning & Development team. In this role, you will be part of the Global Learning Design and Technology team during a period of unprecedented innovation and advancement. As a Learning Experience Designer, you will work closely with Experience Design Managers on assigned projects. This includes designing global, modern learning experiences that drive behaviour change through immersive, engaging experiences and preparing the content for global deployment in over 12 languages. All this to enable performance excellence in McDonald’s restaurants every day resulting in engaged employees delivering delicious food and feel-good customer experiences.

Responsibilities

• Leads and project manages assignments through the learning experience design process, including those supported by external vendor partners or global team members.
• Designs and develops immersive, engaging, multi-modal human-centered learning experiences using varied media and digital learning tools to achieve business and related behavioural objectives.
• Brings stakeholders and learning team leadership and peers along on the journey to gain buy-in throughout and gather feedback along the way.
• Complete quality reviews and testing of digital learning experiences to ensure product looks good and functions correctly on all targeted devices, completes successfully, and is free of grammatical and branding issues.
• Partners with program managers, peer designers, learning technology and global/market learning teams to provide subject matter expertise on instructional design theory, modalities, content, implementation, engagement, and learning strategies.
• Consults and architects learning experiences on complex learning projects focused on driving behaviour change and elevating the employee experience.
• Provides support in the piloting / implementation of new programs and acts as a liaison to the Learning Technology and Information Technology Support groups, markets, contractors and vendors.
• Networks externally, researches, and experiments with leveraging emerging industry best practices, methodologies, and innovative solutions that enhance and reimagine the learner experience.
• Conducts needs assessments and gains agreement with key stakeholders on program outcomes and success metrics.
• Engages with learners and key stakeholders to gather user/stakeholder feedback, test theories (including conducting prototype labs), design and validate program effectiveness.
• Uses qualitative and quantitative data-driven insights to improve learning experience design and execution; shares best practices and lessons learned.
• Collaborates with small and large teams to achieve goals.
• Crafts communication plans and assets to support the deployment of learning initiatives across markets to drive awareness and adoption – motivating learners to be excited by the offerings.

Qualifications

• Demonstrated application of instructional design and HPT principles.
• Demonstrated design experience across learning modalities (ILT, eLearning, Virtual, Performance Support) – Articulate Storyline v2 and Captivate 9; Inkling and Adobe tools being leveraged.
• Experience with scenario/project-based, or game-based learning design a plus.
• Knowledge and experience applying change management and marketing strategy to engage learners.
• Global markets experience (Desirable).
• Experience with LMS environments.
• Demonstrated project management skills; ability to meet deadlines and stay in budget.
• Ability to manage multiple projects, including stakeholders, and deliver results within tight deadlines.
• Experience with the software development lifecycle to create and implement digital solutions advantageous.

Additional Information

At McDonald’s we are People from all Walks of Life. People are at the heart of everything we do, and we embrace diversity and are committed to creating an inclusive culture that means people can be their best authentic self in our restaurants and offices, which helps us to better serve our customers. We have a strong heritage of diversity and representation within our communities, which we are proud of. The diversity of our people, customers, Franchisees and suppliers gives us strength. We do not tolerate inequality, injustice or discrimination of any kind. These are hugely important issues and a brand with our reach and relevance means we have a very meaningful role to play. We also recognise our responsibility as a large employer to continue being active in our communities, helping to develop skills and drive aspirations that will help people to be more aware of the world of work and more successful within it, whether with McDonald’s or elsewhere.