Shift Leader in Leicester

As Shift Manager you will accomplish all shift work requirements by orienting, assisting and coaching employees. You will ensure all standards are met by following production, productivity, quality and customer service standards. As a shift manager you will be monitoring operations, reallocating resources and solving operational problems. You will be working within a £multi-million restaurant and managing a team of 100 or more employees. You will be part of the management team that will drive your restaurant forward by building sales, growing profitability and delivering an outstanding customer experience. This position is open to people who have experience of managing and leading teams within the retail, hospitality, business or a customer focused environment. Additionally, this role is restaurant based and involves working changeable shift patterns including working weekends and bank holidays. You will work a variety of day parts, including breakfast, evenings and overnights (if trading 24hrs) to become accustomed to shift work and experienced in all aspects of the business. Supporting your overall wellbeing with counselling, mental health support, life management, medical guidance, and helpful resources.

Before we can employ you, we are required to verify your eligibility to work in the UK & Ireland. Acceptable documents to evidence your right to work can be found here. You\’ll need to provide original documents such as a valid passport or a valid UK/Ireland visa (with a college letter listing term dates, where applicable). Only original documents will be accepted.

Responsibilities

• Display Leadership and role model customer focused behaviours to delight our customers
• Delivery of personalised service and connect with our customers
• Lead by example
• Adapt to customer needs through your team
• Answer customer queries, keeping up to date with knowledge on our food and promotions
• Use of initiative, confidence and problem solving when interacting with colleagues and customers, [00:03]be a good customer experience leader. I think you need to have a really
• happy disposition and be willing to get stuck in [00:09]and be part of a good team. My role at McDonald\’s is meeting

Brand Values

McDonald\’s are one of the most recognised brands in the world, and at the backbone of that brand is our commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.

Benefits Package

• Holiday pay
• Service Awards
• Enrolment in Pension scheme
• Meal allowance
• Employee discounts from top high street and online brands and much more
• Premium Shift If you work overnights, between the hours of midnight and 5am, you\’ll earn extra pay.
• Every team member, including our hourly-paid workers, earn above the national minimum wage. We also offer a range of benefits including holiday and sick pay, and employee discounts that offer savings at over 1,600 retailers.

We also pride ourselves on providing a supportive environment with a comprehensive benefits package that includes holiday pay, service awards, enrollment in a pension scheme, meal allowance, and employee discounts from top high street and online brands, among many others.