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- Tasks: Welcome customers with a smile and assist them throughout their dining experience.
- Company: Join a vibrant restaurant team dedicated to excellent customer service.
- Benefits: Flexible hours, friendly atmosphere, and opportunities for personal growth.
- Why this job: Be the face of our restaurant and create memorable experiences for customers.
- Qualifications: Strong communication skills and a passion for teamwork.
- Other info: Fun events and a supportive work environment await you!
The predicted salary is between 1300 - 1800 £ per month.
This is a key customer-facing role in our restaurant. You will be the first person a customer sees when entering the store. Your smile and approachable body language set the tone for their experience. You should be well presented and ready to assist with customer queries. The role involves more than just cleaning tables and includes a range of duties to maintain a clean, welcoming environment.
Responsibilities
- Greeting customers and engaging in light conversations
- Smiling and presenting a friendly, professional image
- Creating a happy and safe environment
- Ensuring tables are cleaned and ready for customers
- Assisting and educating customers on how to use kiosks
- Taking food to customers’ tables when needed
- Interacting with children (e.g., handing out colouring sheets and crayons)
- Sweeping and mopping floors
- Emptying in-store and car park bins
- Maintaining cleanliness of toilets (including deep cleaning as required)
- Detailed cleaning on quieter days (e.g., cleaning under tables, scrubbing chairs and legs)
- Dusting and general tidying
- Engaging with customers about restaurant surveys and offers to help identify areas for improvement
- Assisting staff with taking orders on tills
- Assembling food when requested during busier periods
- Setting up or taking part in charity events with the team
- Selling raffle tickets and participating in events (e.g., Easter, Halloween, Christmas dress-up)
Qualifications and Requirements
- Strong customer service and communication skills
- Ability to work as part of a team and adapt to a fast-paced environment
- Willingness to perform a variety of tasks, including cleaning and setup duties
- Eligibility to work in the UK & Ireland (original documents required, e.g., valid passport or visa with supporting documentation)
- Commitment to maintaining high standards of cleanliness and presentation
Additional Information
We are committed to supporting employees and maintaining a positive work environment. The following may be part of the recruitment process: an interview focused on values and attitudes, and assessments related to team fit and customer experience.
Customer Care Assistant in Leek employer: McDonald's
Contact Detail:
McDonald's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Assistant in Leek
✨Tip Number 1
First impressions matter, so when you walk into that interview, make sure you're dressed smartly and have a big smile on your face. Remember, you're not just applying for a job; you're showcasing your personality and how you'd fit into the team!
✨Tip Number 2
Engage with your interviewer like you would with a customer. Use friendly body language, maintain eye contact, and don’t be afraid to show your enthusiasm for the role. This is your chance to demonstrate those strong customer service skills they’re looking for!
✨Tip Number 3
Be ready to chat about your past experiences, especially those that highlight your ability to work in a fast-paced environment. Think of examples where you’ve gone above and beyond for customers or helped out your team – these stories can really make you stand out!
✨Tip Number 4
After the interview, don’t forget to follow up with a thank-you email. It shows your appreciation and keeps you fresh in their minds. And hey, if you haven’t already, check out our website for more opportunities – we’d love to see you join our team!
We think you need these skills to ace Customer Care Assistant in Leek
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see your friendly and approachable side, just like you would when greeting customers in the restaurant.
Tailor Your Experience: Make sure to highlight any relevant experience you have in customer service or teamwork. We love seeing how you've engaged with customers or worked in a fast-paced environment before!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so make sure your skills and experiences are easy to read and understand.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at McDonald's
✨Show Your Smile
Since this role is all about customer interaction, practice your smile and friendly body language before the interview. Think about how you can convey warmth and approachability, as these traits are key to creating a welcoming environment.
✨Know the Role Inside Out
Familiarise yourself with the responsibilities listed in the job description. Be ready to discuss how you would handle specific tasks, like assisting customers with kiosks or maintaining cleanliness. This shows that you’re not just interested in the job, but you understand what it entails.
✨Engage in Light Conversation
Prepare for the interview by thinking of light conversation starters related to customer service. You might be asked how you would engage with customers or handle their queries, so having a few examples up your sleeve can help you shine.
✨Demonstrate Team Spirit
This role requires teamwork, so be ready to share examples of how you've worked well with others in the past. Highlight your adaptability in fast-paced environments and your willingness to pitch in wherever needed, whether it's cleaning or helping out during busy periods.
