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- Tasks: Be the friendly face of McDonald's, ensuring customers feel welcome and valued.
- Company: Join one of the world's most recognised brands with strong core values.
- Benefits: Enjoy holiday pay, meal allowances, and discounts from top brands.
- Why this job: Make a real difference in customer experiences while working in a fun environment.
- Qualifications: Must be friendly, communicative, and able to work well in a team.
- Other info: Fast-paced role with opportunities for growth and development.
The predicted salary is between 12000 - 18000 £ per year.
McDonald's are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.
As a Customer Care Assistant, think of yourself as the face of your restaurant. In a nutshell, you’ll deal with customers and make sure everything runs as it should in the customer areas. Activities include:
- Making children feel welcome
- Handing out balloons
- Organising special events
- Looking after customers' specific needs
- Keeping high standards of cleanliness in the dining area and toilets
- Helping to create a warm and welcoming atmosphere
It’s your responsibility to establish and maintain positive communication with customers at all times and to keep the manager informed about customer satisfaction. Quite simply, you’ll be working in our fast moving, high energy environment and we’re looking for a genuine smile plus an ability to connect with customers and make them feel valued. Friendly, welcoming, courteous and helpful behaviour will come naturally to you and you’ll work well as part of a team. Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact are a must. The ability to maintain high energy levels whilst working both efficiently and productively is essential.
Benefits package includes: Holiday pay, Service Awards, Meal allowance, Employee discounts from top high street and online brands and much more.
Customer Care TONBRIDGE DRIVE THRU -Full/Part time in Kent employer: McDonald’s
Contact Detail:
McDonald’s Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care TONBRIDGE DRIVE THRU -Full/Part time in Kent
✨Tip Number 1
Get to know the company culture! Before your interview, check out McDonald's values and think about how you can embody them. Show us that you’re not just looking for a job, but that you genuinely want to be part of the team.
✨Tip Number 2
Practice your customer interaction skills! Since you'll be the face of the restaurant, we recommend role-playing common customer scenarios with a friend. This will help you feel more confident and ready to create that warm atmosphere we love.
✨Tip Number 3
Dress to impress! When you come in for your interview, make sure you look smart and presentable. A neat appearance shows us that you take pride in yourself and the role you’re applying for.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows us that you’re enthusiastic about the position and appreciate the opportunity to chat with us.
We think you need these skills to ace Customer Care TONBRIDGE DRIVE THRU -Full/Part time in Kent
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you connect with our values like Serve and Community.
Tailor Your Application: Make sure to tailor your application to the Customer Care Assistant role. Highlight any previous experience in customer service or teamwork, and mention specific examples that demonstrate your friendly and helpful nature.
Keep It Clear and Concise: We appreciate clarity! Keep your application straightforward and to the point. Use simple language and avoid jargon, so we can easily see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at McDonald’s
✨Know the Brand Values
Before your interview, take some time to familiarise yourself with McDonald's core values: Serve, Inclusion, Integrity, Community, and Family. Think about how you can demonstrate these values in your previous experiences and be ready to share specific examples that highlight your alignment with them.
✨Showcase Your Customer Care Skills
As a Customer Care Assistant, your role revolves around making customers feel valued. Prepare to discuss situations where you've gone above and beyond for customers. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Practice Effective Communication
Since effective communication is key in this role, practice your listening and speaking skills before the interview. Engage in mock interviews with friends or family, focusing on maintaining eye contact and using a friendly tone. This will help you come across as approachable and confident.
✨Emphasise Teamwork
McDonald's thrives on teamwork, so be prepared to discuss your experience working in a team environment. Share examples of how you've collaborated with others to achieve a common goal, and express your enthusiasm for contributing to a positive team dynamic.
