Equipment & Services Manager

McDonald’s has run its business in the UK since 1974 and currently operates over 1500 restaurants across the UK and Ireland, serving almost four million customers each day. McDonald’s is one of the UK’s largest private sector employers, employing over 170,000 people.

This role is based in our East Finchley office working 3 days in the office and 2 days remotely.

McDonald’s is one of the most recognisable brands in the world. In the UK & Ireland alone, we serve over 4 million customers every single day across nearly 1,600 restaurants. Behind every great customer experience is a huge operational engine, and the equipment and services that keep our restaurants running smoothly are absolutely critical.

We’re looking for an Equipment & Services Manager to lead the team responsible for making that happen. This is a high‑impact leadership role at the heart of our National Operations function. You’ll shape how our restaurants operate, influence major commercial decisions, and work with suppliers and partners across the UK, Ireland, and our global business.

What You’ll Be Doing

• You’ll lead a talented team of specialists and an outsourced group of industry experts to deliver the equipment, services, and facilities solutions that keep our restaurants performing at their best. Your work will directly impact operational efficiency, customer experience, and franchisee investment.
• You’ll take ownership of managing a system spend of over £200m, with direct responsibility for £20m+ across key service categories.
• Building strong relationships with 100+ suppliers and ensuring we get the best value, performance, and resilience from our supply chain.
• Overseeing national commercial service arrangements and holding global equipment manufacturers to account.
• Leading digital service innovation, from connected equipment to asset management and cloud‑based solutions.
• Driving sustainability and energy‑saving initiatives as part of our Plan for Change.
• Providing data‑led insights that shape future strategy and guide franchisee investment.
• Presenting recommendations to senior leaders, franchisees, and global partners.

What You’ll Bring

• Leadership experience in equipment, services, or facilities management.
• Strong commercial and procurement skills, including managing SLAs, KPIs, and supplier performance.
• The ability to simplify complexity and turn insight into action.
• Confidence working with digital tools and a desire to move from reactive to proactive service solutions.
• Excellent communication and relationship‑building skills.
• Flexibility to travel and adapt to changing priorities.
• A full UK driving licence.
• Most importantly, you’ll share our commitment to diversity, inclusion and continuous improvement.

Company Vision and Culture

Our Global vision is to build a better McDonald’s and in the UK and Ireland we are working hard to be the UK & Irelands best-loved restaurant company. McDonald’s is defined by its culture. Our culture shapes and informs everything we think and everything we do. Our culture influences the way we interact with each other, and how we interact with customers, franchisees and suppliers. Our culture motivates and inspires us to attract and retain great talent, creating positive, energising, exceptional working environment for us all.

Our values drive our culture and shape our beliefs, our priorities and our actions. They influence the decisions we make, how we treat one another and how we show up as a brand to the world.

• Serve: We put our customers and our people first
• Inclusion: We open our doors to everyone
• Integrity: We do the right thing
• Community: We are good neighbours

At McDonald’s we are People from all Walks of Life, and people are at the heart of everything we do. We embrace diversity and are committed to creating an inclusive culture that means people can be their best authentic self in our restaurants and offices, which helps us to better serve our customers. We have a strong heritage of diversity and representation within our communities, which we are proud of. The diversity of our people, customers, Franchisees and suppliers gives us strength.

We do not tolerate inequality, injustice or discrimination of any kind. These are hugely important issues and a brand with our reach and relevance means we have a very meaningful role to play. We also recognise our responsibility as a large employer to continue being active in our communities, helping to develop skills and drive aspirations that will help people to be more aware of the world of work and more successful within it, whether with McDonald’s or elsewhere.