Crew Member in Dudley

Virtual Assistant Support

Supporting your overall wellbeing with counselling, mental health support, life management, medical guidance, and helpful resources. Olivia is our friendly virtual assistant, available to support you navigate through the application process 24 hours a day, 7 days a week. Whether it's late at night or over the weekend, she's on hand to answer your questions, guide you through the application process, or help you find what you need. While Olivia can't make hiring decisions, she ensures your recruitment journey stays smooth and accessible anytime you need. She can answer common questions, guide candidates through application steps, arrange interviews and provide timely updates.

Work Eligibility

Before we can employ you, we are required to verify your eligibility to work in the UK & Ireland. Acceptable documents to evidence your right to work can be found here. You'll need to provide original documents such as a valid passport or a valid UK/Ireland visa (with a college letter listing term dates, where applicable). Only original documents will be accepted.

Interview Process

The interview is an absolutely vital part of our hiring process. Without it, we wouldn't get a proper picture of what kind of person you are, and whether you’d be a great fit at McDonald's. The interview will normally involve a set of questions around values and attitudes and will allow the interviewee to really show us why they're the right person for the job. For instance, we might ask for an example of times you've worked as part of a team and how you made a difference to that team. In short, we look for people who have the right attitudes and behaviours to deliver a great customer and colleague experience; we hire for qualities and potential, rather than qualifications.

Career Prospects

Our employees tend to stick around. Partly because it's a fun, sociable and flexible place to work, but also because there are opportunities to progress into roles with more responsibility. In fact, 9 out of 10 of our restaurant managers, and 1 in 5 of our franchisees, started out as crew members behind the counter or in the kitchens. That's an unbelievable stat that we're very proud of. We've also been recognised as a leading employer over the years, offering award-winning learning, nationally recognised qualifications, comprehensive benefits and flexible working arrangements, as well as a well-proven career path.

Team Expectations

You need to have a can-do attitude. You should be confident in yourself and be a team player. Friendly, welcoming, courteous, and helpful behaviour will come naturally to you and you'll work well as part of a team. Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact are a must. The ability to maintain high energy levels whilst working both efficiently and productively is essential.

Core Values

McDonald's are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.

Role Overview

As a Crew Member, you'll make it happen, whether you're preparing food, serving on the till or being out in the dining areas looking after our customers' needs. You will consistently deliver the highest standards of quality, service and cleanliness in the restaurant. Provide friendly, fast and accurate service. Complete tasks and activities in line with training, company guidelines and management direction. Follow all workplace safety, security and food hygiene procedures.

Responsibilities

• Prepare food, serve customers at the till, and perform duties in the dining area.
• Deliver high standards of quality, service, and cleanliness.
• Follow training and company guidelines.
• Respect safety, security, and food hygiene procedures.
• Maintain courteous and respectful conduct with customers and colleagues.

Benefits

• Holiday pay
• Service Awards
• Meal allowance
• Employee discounts from top high street and online brands
• Premium shift pay
• Overnight shift extra pay between midnight and 5am
• Above national minimum wage
• Holiday and sick pay

Pay & Shifts

Payment frequency: hourly employees typically paid every 2 or 4 weeks, salaried employees paid monthly. Shift type: our restaurant hours range from location to location, but over half of our restaurants are open 24 hours a day. We schedule most shifts to suit you, but also take working time legislation and our business needs into account.

Uniform

We supply you with a uniform, so you don't have to worry about what to wear to work.

Promotion Opportunities

We highly value talent and always aim to encourage employees to remain within our business. Half of our Executive Team started in restaurants. There are no limits to how far or fast you can progress.

Interview Slot Flexibility

If you are unable to make any of the interview slots offered to you in the recruitment process, you can get back in touch with Olivia and she will help you rearrange to find a date suitable for you.

Sustainability Plans

At McDonald's, we are working hard to take the necessary steps towards a more sustainable business and future. In 2021, we launched our first (and certainly not the last) net-zero restaurant.

Age Requirement

How old do you need to be to work at McDonald's?