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- Tasks: Lead a team, manage shifts, and ensure top-notch customer service in a fast-paced environment.
- Company: Join McDonald's, a globally recognised brand committed to values like inclusion and community.
- Benefits: Enjoy flexible shifts, holiday pay, meal allowances, and discounts from top brands.
- Why this job: Be part of a dynamic team, enhance your leadership skills, and make a real impact on customer experience.
- Qualifications: Ideal for those with management experience in retail or hospitality; must be 18 or over.
- Other info: Work in a multi-million-pound restaurant with opportunities for growth and development.
The predicted salary is between 30000 - 42000 £ per year.
McDonald's is one of the most recognised brands in the world, and at the backbone of that brand is our commitment to core values: Serve, Inclusion, Integrity, Community, and Family. We are dedicated to fostering a safe, respectful, and inclusive workplace, providing quality jobs, and making opportunities accessible to all.
As a department manager, you will be responsible for shift work requirements by orienting, assisting, and coaching employees. You will ensure all standards are met by following production, productivity, quality, and customer service standards. You will monitor operations, reallocate resources, and solve operational problems. You will manage a team of 100 or more employees within a multi-million-pound restaurant. You will be part of the management team driving your restaurant forward by building sales, increasing profitability, and delivering an outstanding customer experience.
This role is suitable for individuals with experience managing and leading teams in retail, hospitality, business, or customer-focused environments. The position involves working within a restaurant setting with flexible shift patterns, including weekends and bank holidays.
Position Requirements:
- Display leadership and role model customer-focused behaviours to delight our customers
- Deliver personalised service and connect with our customers
- Lead by example
- Adapt to customer needs through your team
- Answer customer queries, keeping up-to-date with food and promotion knowledge
- Use initiative, confidence, and problem-solving skills when interacting with colleagues and customers
- Treat all colleagues and customers with courtesy and respect
Position Attributes:
You will work various shifts, including breakfast and evening shifts, to gain experience in all aspects of the business.
Benefits include: Holiday pay, Service Awards, Pension scheme enrollment, Meal allowance, Employee discounts from top brands, and more...
Department Shift Manager - Either Kitchen or Hospitality. Full-time hours with flexible shift p[...] employer: McDonalds
Contact Detail:
McDonalds Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Department Shift Manager - Either Kitchen or Hospitality. Full-time hours with flexible shift p[...]
✨Tip Number 1
Familiarise yourself with McDonald's core values: Serve, Inclusion, Integrity, Community, and Family. Understanding these principles will help you align your approach during interviews and demonstrate that you embody the brand's ethos.
✨Tip Number 2
Highlight your leadership experience in previous roles, especially in fast-paced environments. Be ready to share specific examples of how you've successfully managed teams and resolved operational challenges.
✨Tip Number 3
Prepare to discuss your customer service philosophy. Think about how you can connect with customers and lead your team to deliver exceptional service, as this is a key aspect of the role.
✨Tip Number 4
Be flexible and open to working various shifts, including weekends and bank holidays. Emphasising your willingness to adapt to the needs of the business can set you apart from other candidates.
We think you need these skills to ace Department Shift Manager - Either Kitchen or Hospitality. Full-time hours with flexible shift p[...]
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Department Shift Manager at McDonald's. Familiarise yourself with their core values and how they relate to customer service and team management.
Tailor Your CV: Highlight your relevant experience in managing teams, particularly in retail or hospitality. Use specific examples that demonstrate your leadership skills and ability to solve operational problems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the fast-paced restaurant environment. Mention how your values align with those of McDonald's and provide examples of how you've led teams successfully.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at McDonalds
✨Showcase Your Leadership Skills
As a Department Shift Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved team performance.
✨Understand the Brand Values
Familiarise yourself with McDonald's core values: Serve, Inclusion, Integrity, Community, and Family. Be ready to discuss how these values resonate with you and how you can embody them in your role.
✨Prepare for Operational Scenarios
Expect questions about how you would handle specific operational challenges. Think of scenarios where you had to solve problems quickly or reallocate resources effectively, and be prepared to share those experiences.
✨Demonstrate Customer Focus
Customer service is key in this role. Be ready to discuss how you've provided excellent customer service in the past and how you plan to ensure a positive experience for customers at McDonald's.
