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- Tasks: Be the friendly face of McDonald's, ensuring customers feel welcome and valued.
- Company: Join one of the world's most recognised brands with a commitment to core values.
- Benefits: Enjoy holiday pay, meal allowances, employee discounts, and more perks.
- Why this job: Make a real difference in customer experiences while working in a fun, energetic environment.
- Qualifications: Must be friendly, communicative, and able to work well in a team.
- Other info: Great opportunity for career growth in a supportive and inclusive workplace.
The predicted salary is between 24000 - 36000 £ per year.
McDonald's are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.
As a Customer Care Assistant, think of yourself as the face of your restaurant. In a nutshell, you’ll deal with customers and make sure everything runs as it should in the customer areas. Activities include:
- Making children feel welcome
- Handing out balloons
- Organising special events
- Looking after customers' specific needs
- Keeping high standards of cleanliness in the dining area and toilets
- Helping to create a warm and welcoming atmosphere
It’s your responsibility to establish and maintain positive communication with customers at all times and to keep the manager informed about customer satisfaction. Quite simply, you’ll be working in our fast moving, high energy environment and we’re looking for a genuine smile plus an ability to connect with customers and make them feel valued.
Friendly, welcoming, courteous and helpful behaviour will come naturally to you and you’ll work well as part of a team. Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact are a must. The ability to maintain high energy levels whilst working both efficiently and productively is essential.
Benefits package includes: Holiday pay, Service Awards, Meal allowance, Employee discounts from top high street and online brands and much more.
Customer Service - Full Time - Inverness High Street employer: McDonald's
Contact Detail:
McDonald's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service - Full Time - Inverness High Street
✨Tip Number 1
Get to know the company culture! Before your interview, check out McDonald's values and think about how you can embody them. Show us that you’re not just looking for a job, but that you genuinely want to be part of our community.
✨Tip Number 2
Practice your customer interaction skills! Role-play with a friend or family member to get comfortable with common customer scenarios. We want to see that you can handle situations with a smile and keep the energy high!
✨Tip Number 3
Dress to impress! Even though it’s a casual environment, showing up looking neat and presentable can make a great first impression. It shows us that you care about the role and respect the workplace.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you message. It’s a nice touch that shows your enthusiasm for the position and keeps you fresh in our minds. Plus, we love seeing candidates who take initiative!
We think you need these skills to ace Customer Service - Full Time - Inverness High Street
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly and welcoming nature. Remember, we’re looking for someone who can connect with customers, so a bit of warmth in your writing goes a long way.
Tailor Your Application: Make sure to tailor your application to the role of Customer Care Assistant. Highlight any relevant experience you have in customer service or teamwork. We love seeing how your skills align with our core values like Serve and Community, so make those connections clear!
Keep It Clear and Concise: While we love a good story, keep your application clear and to the point. Use simple language and avoid jargon. We want to understand your experience and enthusiasm quickly, so make every word count!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our values right there, which can help you craft an even better application.
How to prepare for a job interview at McDonald's
✨Know the Brand Values
Before your interview, take some time to familiarise yourself with McDonald's core values: Serve, Inclusion, Integrity, Community, and Family. Think about how you can demonstrate these values in your previous experiences and be ready to share specific examples that align with them.
✨Showcase Your Customer Service Skills
As a Customer Care Assistant, your ability to connect with customers is key. Prepare to discuss times when you've gone above and beyond for a customer or resolved a difficult situation. Highlight your friendly and helpful nature, as well as any relevant experience in fast-paced environments.
✨Practice Effective Communication
Effective communication is crucial for this role. During the interview, focus on maintaining eye contact, listening attentively, and responding clearly. You might even want to practice common interview questions with a friend to ensure you convey your thoughts confidently and concisely.
✨Emphasise Teamwork
McDonald's values teamwork, so be prepared to discuss how you work well with others. Share examples of successful collaborations or how you've contributed to a positive team environment in the past. This will show that you're not just a great individual contributor but also a team player.
