Customer Experience Leader

Overview

Join us and you\’ll become part of our team, that works together to provide the best customer experience. If you\’ve visited one of our restaurants before, you\’ve probably got some idea of what\’s involved in maintaining a restaurant. But you might not realise the variety and scope of the role.

Responsibilities

• Maintaining outside landscaping, painting and varnishing
• Maintaining parking facilities and completion of non-electrical small equipment repairs and maintenance
• Organisation, acceptance and rotation of our great food products
• Assist the restaurant management team in operating the store efficiently by maintaining equipment and the building in prime condition
• Work with external contractors to ensure repairs are carried out with minimal disruption to customers
• Support the restaurant team as a collaborative, enthusiastic colleague focused on high standards of quality, service and cleanliness across all areas of the restaurant inside and out

Requirements / What we’re looking for

• Confident in dealing with external contractors as well as the restaurant team
• Understand the importance of maintaining high standards of quality, service and cleanliness
• Ability to maintain high energy levels while working efficiently and productively

Wellbeing and Support

You’ll be supported by wellbeing resources including counselling, mental health support, life management and medical guidance.

Virtual Assistant – Olivia

Olivia is our friendly virtual assistant to support your navigation of the application process 24/7. She can answer questions, guide you through application steps, arrange interviews and provide timely updates. Olivia does not make hiring decisions; human recruiters do.

Right to Work

Before we can employ you, we are required to verify your eligibility to work in the UK & Ireland. Acceptable documents include a valid passport or a valid UK/Ireland visa (with a college letter listing term dates, where applicable). Only original documents will be accepted.

Interview Process

The interview is an essential part of our hiring process. It typically involves questions around values and attitudes and allows candidates to demonstrate why they are a good fit for the role. We look for people who have the right attitudes and behaviours to deliver a great customer and colleague experience; we hire for qualities and potential rather than qualifications.

Prospects

Our employees tend to stay with us, due to a fun, sociable and flexible work environment and opportunities to progress. Many leaders started as crew members, and there are recognised qualifications, benefits and a clear career path.

Company Values

McDonald’s has a long-standing brand built on core values: Serve, Inclusion, Integrity, Community and Family. We are committed to a safe, respectful and inclusive workplace, providing quality jobs and making opportunity open to all.

Benefits and Schedule

Benefits include holiday pay, service awards, meal allowance, employee discounts from brands, and additional benefits. Some roles may include premium shift pay (e.g., overnight hours). All team members earn above the national minimum wage where applicable, with layouts varying by restaurant type.

Frequently Asked Questions

• How often do I get paid? Pay frequency varies by whether you work in a franchised or company-owned restaurant. Typically every 2 or 4 weeks for hourly staff, and monthly for salaried employees.
• What type of shifts will I be doing and how many? Hours vary by location; many restaurants are open 24 hours. Shifts are scheduled to suit you while respecting business needs.
• What should I wear to work? A uniform is provided.
• Does McDonald’s promote its employees? We value talent and encourage progression within the business.
• How old do you need to be to work at McDonald’s? (Age requirements vary by location and role.)