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- Tasks: Deliver top-notch service and maintain cleanliness in a fast-paced restaurant environment.
- Company: Join McDonald's, a global leader in the food industry with a focus on community and inclusion.
- Benefits: Enjoy holiday pay, employee discounts, meal allowances, and competitive wages above the national minimum.
- Why this job: Be part of a dynamic team where your energy and enthusiasm make a real difference.
- Qualifications: Looking for friendly, team-oriented individuals with great communication skills.
- Other info: Flexible shifts available, with plenty of opportunities for career progression.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Supporting your overall wellbeing with counselling, mental health support, life management, medical guidance, and helpful resources. Olivia is our friendly virtual assistant, available to support you navigate through the application process 24 hours a day, 7 days a week. Olivia can answer common questions, guide candidates through application steps, arrange interviews and provide timely updates to help make the application process smoother and easier to navigate.
Eligibility and documents
Before we can employ you, we are required to verify your eligibility to work in the UK & Ireland. Acceptable documents to evidence your right to work can be found here. You will need to provide original documents such as a valid passport or a valid UK/Ireland visa (with a college letter listing term dates, where applicable). Only original documents will be accepted.
Interview and selection
The interview is an absolutely vital part of our hiring process. The interview will normally involve a set of questions around values and attitudes and will allow the interviewee to show us why they are the right person for the job. We look for people who have the right attitudes and behaviours to deliver a great customer and colleague experience; we hire for qualities and potential, rather than qualifications. If you are unable to make any of the interview slots offered to you in the recruitment process, Olivia can help you rearrange to find a date suitable for you.
Prospects and learning
Our employees tend to stick around. There are opportunities to progress into roles with more responsibility. McDonald’s has been recognised as a leading employer, offering award-winning learning, nationally-recognised qualifications, comprehensive benefits, flexible working arrangements, and a well-proven career path.
Role and responsibilities (Crew Member)
As a Crew Member, you will work in a fast-moving, high-energy environment. You will:
- Provide friendly, fast and accurate service.
- Prepare food, serve on the till, or work in the dining areas to meet customer needs.
- Deliver the highest standards of quality, service and cleanliness in the restaurant.
- Complete tasks and activities in line with training, company guidelines and management direction.
- Follow all workplace safety, security and food hygiene procedures.
- Treat customers and colleagues with courtesy and respect, working as a supportive team member.
Benefits
Benefits package includes: Holiday pay, service awards, meal allowance, employee discounts from top high street and online brands, and more. Premium shifts may apply. If you work overnights between midnight and 5am, you may earn extra pay. All team members earn above the national minimum wage. We offer a range of benefits including holiday and sick pay, and employee discounts that offer savings at over 1,600 retailers.
Shifts and pay
Our restaurant hours vary by location, with over half of our restaurants open 24 hours a day. Shifts are scheduled to suit you, while considering working time legislation and business needs. Pay can be every 2 or 4 weeks for hourly paid employees, and monthly for employees on a dedicated salary.
Dress and progression
One of the benefits of working at McDonald’s is that you don’t have to worry about what to wear to work; a uniform is provided. McDonald’s promotes its employees and values talent, encouraging progression within the business. Half of our Executive Team started in restaurants; there are no limits to how far you can progress.
Company values and culture
McDonald’s is committed to core values: Serve, Inclusion, Integrity, Community and Family. We strive to foster a safe, respectful and inclusive workplace and provide quality jobs with opportunities for advancement. We aim to deliver the best customer experience, every time you visit.
Sustainability
At McDonald’s, we are working hard to take steps toward a more sustainable business and future. In 2021, we launched our first net-zero restaurant and continue to pursue ambitious environmental goals.
Age requirements
How old you need to be to work at McDonald’s varies by location and role.
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Customer Experience Leader employer: McDonald’s
Contact Detail:
McDonald’s Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Leader
✨Tip Number 1
Get to know the company culture! Before your interview, check out McDonald's values and think about how you can align with them. Show us that you're not just looking for a job, but that you genuinely want to be part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. We want to see your friendly, enthusiastic side shine through, so get comfortable talking about your experiences and how they relate to customer service.
✨Tip Number 3
Be ready to showcase your energy! McDonald's is all about fast-paced environments, so during your interview, share examples of how you've thrived in similar situations. We love hearing about your ability to stay productive while keeping a smile on your face!
✨Tip Number 4
Don't forget to ask questions! At the end of your interview, show us your interest by asking about growth opportunities or team dynamics. It’s a great way to demonstrate that you’re keen on being part of our community and progressing within the company.
We think you need these skills to ace Customer Experience Leader
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly and enthusiastic side.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences match what we’re looking for. Mention any relevant experience in customer service or teamwork that showcases your ability to thrive in a fast-paced environment.
Check Your Details: Before hitting that submit button, double-check all your information. Typos and errors can make a bad impression, so take a moment to ensure everything is spot on!
Apply Through Our Website: For the best chance of success, apply directly through our website. It’s the easiest way for us to receive your application and keep track of it during the recruitment process.
How to prepare for a job interview at McDonald’s
✨Know the Company Values
Before your interview, take some time to familiarise yourself with McDonald's core values: Serve, Inclusion, Integrity, Community, and Family. This will help you align your answers with what they stand for and show that you're a good fit for their culture.
✨Showcase Your Customer Service Skills
As a Customer Experience Leader, you'll need to demonstrate your ability to connect with customers. Prepare examples from your past experiences where you provided exceptional service or resolved customer issues effectively. This will highlight your suitability for the role.
✨Practice Active Listening
Effective communication is key in this role. During the interview, make sure to listen attentively to the questions being asked. Respond thoughtfully and maintain eye contact to show that you’re engaged and interested in the conversation.
✨Bring Your Energy
McDonald's operates in a fast-paced environment, so it's important to convey your high energy levels during the interview. Be enthusiastic about the role and express your eagerness to contribute to the team. A genuine smile can go a long way!
