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For Companies At a Glance
- Tasks: Engage with customers, maintain cleanliness, and create a welcoming atmosphere.
- Company: Join McDonald's UK, a globally recognised brand with over 50 years of service.
- Benefits: Enjoy holiday pay, meal allowances, employee discounts, and service awards.
- Why this job: Be part of a vibrant team that values community, inclusion, and customer satisfaction.
- Qualifications: No specific qualifications required; just bring your friendly attitude and communication skills.
- Other info: Training will be at Doncaster Road until Lakeside reopens on 26th February.
The predicted salary is between 24000 - 36000 £ per year.
Overview
****We are looking to expand our team at Lakeside. At the moment we are having a refurbishment so your training will be conducted at Doncaster Road McDonald’s and you will be working there until the restaurant reopens. We are excited for the restaurant to reopen during Week Commencing 26th February where you will return to Lakeside with the rest of your team!***
McDonald\’s UK has been around for over 50 years! We are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.
As a Customer Care Assistant, think of yourself as the face of your restaurant. In a nutshell, you\’ll deal with customers and make sure everything runs as it should in the customer areas. Activities include making children feel welcome, handing out balloons, organising special events, looking after customers\’ specific needs, keeping high standards of cleanliness in the dining area and toilets and helping to create a warm and welcoming atmosphere. It\’s your responsibility to establish and maintain positive communication with customers at all times and to keep the manager informed about customer satisfaction.
Quite simply, you\’ll be working in our fast moving, high energy environment and we’re looking for a genuine smile plus an ability to connect with customers and make them feel valued.
Friendly, welcoming, courteous and helpful behaviour will come naturally to you and you’ll work well as part of a team. Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact are a must. The ability to maintain high energy levels whilst working both efficiently and productively is essential. Benefits package includes: Holiday pay, Service Awards, Meal allowance, Employee discounts from top highstreet and online brands and much more………..
Customer Care - Scunthorpe Lakeside - Full Time employer: McDonald's
Contact Detail:
McDonald's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care - Scunthorpe Lakeside - Full Time
✨Tip Number 1
Familiarise yourself with McDonald's core values: Serve, Inclusion, Integrity, Community, and Family. During your interactions, whether in interviews or networking, demonstrate how you embody these values in your previous experiences.
✨Tip Number 2
Practice your customer engagement skills. Since the role involves a lot of face-to-face interaction, consider role-playing scenarios with friends or family to enhance your ability to connect with customers and handle various situations.
✨Tip Number 3
Research the Lakeside location and its community. Understanding the local customer base can help you tailor your approach and show that you're genuinely interested in contributing to the restaurant's success.
✨Tip Number 4
Be prepared to discuss your teamwork experience. Since you'll be working closely with others, think of examples where you've successfully collaborated in a fast-paced environment, highlighting your ability to maintain high energy and productivity.
We think you need these skills to ace Customer Care - Scunthorpe Lakeside - Full Time
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Customer Care Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Relevant Experience: In your CV and cover letter, emphasise any previous customer service roles or experiences that demonstrate your ability to engage with customers and work in a fast-paced environment. Use specific examples to illustrate your skills.
Highlight Soft Skills: McDonald's values friendly and courteous behaviour. Make sure to mention your communication skills, teamwork abilities, and any instances where you've successfully created a welcoming atmosphere for customers.
Personalise Your Application: Address your application to the hiring manager if possible, and express your enthusiasm for working at McDonald's. Mention why you want to be part of their team and how you align with their core values of Serve, Inclusion, Integrity, Community, and Family.
How to prepare for a job interview at McDonald's
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the company. McDonald's values a positive attitude, so let your genuine smile shine through during the interview.
✨Demonstrate Customer Engagement Skills
Prepare examples of how you've successfully interacted with customers in the past. Highlight your ability to make people feel valued and welcome, as this is crucial for a Customer Care Assistant.
✨Emphasise Teamwork
Since you'll be working closely with others, share experiences that showcase your ability to collaborate effectively. Mention any previous roles where you contributed to a team environment.
✨Practice Effective Communication
Focus on your communication skills during the interview. Use attentive listening, maintain eye contact, and engage in face-to-face interaction to demonstrate your ability to connect with others.
