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For Companies At a Glance
- Tasks: Be the friendly face of McDonald's, ensuring customers feel welcome and cared for.
- Company: Join McDonald's, a globally recognised brand committed to values like inclusion and community.
- Benefits: Enjoy holiday pay, meal allowances, employee discounts, and more perks!
- Why this job: Work in a vibrant environment where your smile makes a difference and teamwork thrives.
- Qualifications: No specific experience needed, just bring your positive attitude and communication skills.
- Other info: This role is perfect for those who love engaging with people and creating a welcoming atmosphere.
The predicted salary is between 24000 - 36000 £ per year.
Overview
McDonald\’s are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.
As a Customer Care Assistant, think of yourself as the face of your restaurant. In a nutshell, you\’ll deal with customers and make sure everything runs as it should in the customer areas. Activities include making children feel welcome, handing out balloons, organising special events, looking after customers\’ specific needs, keeping high standards of cleanliness in the dining area and toilets and helping to create a warm and welcoming atmosphere. It\’s your responsibility to establish and maintain positive communication with customers at all times and to keep the manager informed about customer satisfaction.
Quite simply, you\’ll be working in our fast moving, high energy environment and we’re looking for a genuine smile plus an ability to connect with customers and make them feel valued.
Friendly, welcoming, courteous and helpful behaviour will come naturally to you and you’ll work well as part of a team. Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact are a must. The ability to maintain high energy levels whilst working both efficiently and productively is essential.
Benefits package includes: Holiday pay, Service Awards, Meal allowance, Employee discounts from top high street and online brands and much more………..
Customer Care - Full Time Tenby Road, St Clears, Wales employer: McDonald’s
Contact Detail:
McDonald’s Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care - Full Time Tenby Road, St Clears, Wales
✨Tip Number 1
Familiarise yourself with McDonald's core values: Serve, Inclusion, Integrity, Community, and Family. During your interactions, demonstrate how you embody these values, as they are central to the company's culture.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family. Focus on active listening and maintaining eye contact, as these are crucial for making customers feel valued and understood.
✨Tip Number 3
Showcase your ability to work in a fast-paced environment by sharing examples from previous experiences where you successfully managed multiple tasks while maintaining a positive attitude.
✨Tip Number 4
Research common customer care scenarios that may arise in a restaurant setting. Being prepared with solutions or ideas on how to handle various situations can set you apart during the interview process.
We think you need these skills to ace Customer Care - Full Time Tenby Road, St Clears, Wales
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Care Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention specific values of McDonald's, such as their commitment to community and inclusion, and explain how you embody these values in your work.
Highlight Relevant Experience: In your CV, focus on any previous customer service roles or experiences where you demonstrated effective communication and teamwork. Use specific examples to showcase your ability to create a welcoming atmosphere for customers.
Proofread Your Application: Before submitting, make sure to proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at McDonald’s
✨Show Your Enthusiasm
As a Customer Care Assistant, your energy and enthusiasm are key. Make sure to express your passion for customer service during the interview. Share examples of how you've made customers feel valued in previous roles.
✨Demonstrate Effective Communication Skills
Since effective communication is crucial for this role, practice active listening and clear verbal communication. During the interview, maintain eye contact and engage with the interviewer to showcase your interpersonal skills.
✨Highlight Teamwork Experience
McDonald's values teamwork, so be prepared to discuss your experiences working in a team environment. Share specific examples of how you contributed to a team's success and how you handle conflicts or challenges within a group.
✨Emphasise Your Adaptability
Working in a fast-paced environment requires adaptability. Be ready to discuss situations where you've had to think on your feet or adjust to changing circumstances. This will demonstrate your ability to thrive in a dynamic setting.
