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- Tasks: Engage with customers and ensure a welcoming atmosphere in the restaurant.
- Company: Join McDonald's UK, a globally recognised brand with over 50 years of service.
- Benefits: Enjoy holiday pay, meal allowances, employee discounts, and more perks.
- Why this job: Be part of a vibrant team that values community, inclusion, and customer satisfaction.
- Qualifications: Friendly, approachable, and effective communication skills are essential.
- Other info: Fast-paced environment perfect for those who thrive on energy and connection.
The predicted salary is between 20000 - 28000 £ per year.
Overview McDonald\’s UK has been around for over 50 years! We are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.As a Customer Care Assistant, think of yourself as the face of your restaurant. In a nutshell, you\’ll deal with customers and make sure everything runs as it should in the customer areas. Activities include making children feel welcome, handing out balloons, organising special events, looking after customers\’ specific needs, keeping high standards of cleanliness in the dining area and toilets and helping to create a warm and welcoming atmosphere. It\’s your responsibility to establish and maintain positive communication with customers at all times and to keep the manager informed about customer satisfaction.Quite simply, you\’ll be working in our fast moving, high energy environment and we’re looking for a genuine smile plus an ability to connect with customers and make them feel valued.Friendly, welcoming, courteous and helpful behaviour will come naturally to you and you’ll work well as part of a team. Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact are a must. The ability to maintain high energy levels whilst working both efficiently and productively is essential. Benefits package includes: Holiday pay, Service Awards, Meal allowance, Employee discounts from top highstreet and online brands and much more………..
Customer Care - Full time - Ferndown employer: McDonald’s
Contact Detail:
McDonald’s Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care - Full time - Ferndown
✨Tip Number 1
Familiarise yourself with McDonald's core values: Serve, Inclusion, Integrity, Community, and Family. During your interactions, demonstrate how you embody these values, as they are central to the company's culture.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family. Focus on being friendly and approachable, as these traits are essential for a Customer Care Assistant role.
✨Tip Number 3
Visit a local McDonald's and observe how the staff interact with customers. Take note of their energy levels and customer engagement techniques, which can help you understand what the company values in its employees.
✨Tip Number 4
Prepare to discuss specific examples from your past experiences where you've demonstrated excellent customer service. This will show your potential employer that you have the skills and mindset needed for the role.
We think you need these skills to ace Customer Care - Full time - Ferndown
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualities McDonald's UK is looking for in a Customer Care Assistant. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Personal Statement: Write a personal statement that reflects your enthusiasm for customer service and your ability to create a welcoming atmosphere. Use specific examples from your past experiences to demonstrate your friendliness, approachability, and effective communication skills.
Highlight Relevant Experience: Make sure to include any previous roles in customer service or similar environments in your CV. Emphasise your ability to engage with customers and maintain high standards of cleanliness and organisation.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A well-presented application reflects your attention to detail and professionalism, which are essential in a customer-facing role.
How to prepare for a job interview at McDonald’s
✨Show Your Smile
As a Customer Care Assistant, your smile is your best asset. Make sure to greet your interviewers with a warm smile and maintain a positive attitude throughout the conversation. This will demonstrate your friendliness and approachability, which are key qualities for the role.
✨Demonstrate Effective Communication
Prepare to showcase your communication skills during the interview. Practice active listening and ensure you maintain eye contact while speaking. You might be asked situational questions, so think of examples where you've effectively communicated with customers or resolved issues.
✨Emphasise Teamwork and Community
McDonald's values community and teamwork, so be ready to discuss your experiences working in a team environment. Share examples of how you've contributed to a positive atmosphere and supported your colleagues, as this aligns with their core values.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to handle customer interactions. Think about how you would engage with a difficult customer or create a welcoming environment for children. Practising these scenarios can help you articulate your thought process clearly.
