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- Tasks: Be the friendly face of McDonald's, ensuring customers feel welcome and valued.
- Company: Join one of the world's most recognised brands with strong core values.
- Benefits: Enjoy holiday pay, meal allowances, and discounts from top brands.
- Why this job: Make a real difference in customer experiences while working in a fun environment.
- Qualifications: Must be friendly, communicative, and able to work well in a team.
- Other info: Fast-paced role with opportunities for growth and development.
The predicted salary is between 24000 - 36000 £ per year.
McDonald's are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.
As a Customer Care Assistant, think of yourself as the face of your restaurant. In a nutshell, you’ll deal with customers and make sure everything runs as it should in the customer areas. Activities include:
- Making children feel welcome
- Handing out balloons
- Organising special events
- Looking after customers' specific needs
- Keeping high standards of cleanliness in the dining area and toilets
- Helping to create a warm and welcoming atmosphere
It’s your responsibility to establish and maintain positive communication with customers at all times and to keep the manager informed about customer satisfaction. Quite simply, you’ll be working in our fast moving, high energy environment and we’re looking for a genuine smile plus an ability to connect with customers and make them feel valued. Friendly, welcoming, courteous and helpful behaviour will come naturally to you and you’ll work well as part of a team. Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact are a must. The ability to maintain high energy levels whilst working both efficiently and productively is essential.
Benefits package includes: Holiday pay, Service Awards, Meal allowance, Employee discounts from top high street and online brands and much more.
Customer Care - Full time - Ayr employer: McDonald’s
Contact Detail:
McDonald’s Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care - Full time - Ayr
✨Tip Number 1
Get to know the company culture! Before your interview, check out McDonald's values and think about how you can embody them. Show us that you’re not just looking for a job, but that you genuinely want to be part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be the face of the restaurant, we want to see you shine in person. Try role-playing with a friend to get comfortable with customer interactions and show off that friendly vibe.
✨Tip Number 3
Be ready to share your experiences! Think of examples where you've made customers feel valued or handled tricky situations. We love hearing real stories that highlight your skills and personality.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining the McDonald's family. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Care - Full time - Ayr
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share a bit about what makes you tick and how you connect with others.
Highlight Relevant Experience: Make sure to mention any previous customer service experience you have. We love seeing how you've made customers feel valued in the past, so share those stories that showcase your skills!
Keep It Clear and Concise: While we want to know all about you, it’s important to keep your application clear and to the point. Use simple language and avoid jargon to make it easy for us to understand your message.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at McDonald’s
✨Know the Brand Values
Before your interview, take some time to familiarise yourself with McDonald's core values: Serve, Inclusion, Integrity, Community, and Family. Think about how these values resonate with you and prepare examples from your past experiences that demonstrate your alignment with them.
✨Showcase Your Customer Care Skills
As a Customer Care Assistant, your ability to connect with customers is key. Prepare to discuss specific instances where you've gone above and beyond for customers. Highlight your friendly, welcoming nature and any relevant experience in fast-paced environments.
✨Practice Effective Communication
Effective communication is crucial in this role. During the interview, focus on maintaining eye contact, listening attentively, and responding clearly. You might even want to practice with a friend to ensure you come across as approachable and confident.
✨Demonstrate Team Spirit
McDonald's values teamwork, so be ready to talk about your experiences working in a team. Share examples of how you've collaborated with others to achieve a common goal, and express your enthusiasm for contributing to a positive team environment.
