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- Tasks: Be the friendly face of McDonald's, ensuring customers feel welcome and valued.
- Company: Join a globally recognised brand committed to community and inclusion.
- Benefits: Enjoy holiday pay, meal allowances, and discounts from top brands.
- Why this job: Make a real difference in customer experiences while working in a fun environment.
- Qualifications: Great communication skills and a genuine smile are essential.
- Other info: Fast-paced role with opportunities for growth and teamwork.
The predicted salary is between 1300 - 1600 £ per month.
McDonald's UK has been around for over 50 years! We are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.
As a Customer Support Coordinator, think of yourself as the face of your restaurant. In a nutshell, you'll deal with customers and make sure everything runs as it should in the customer areas. Activities include:
- Making children feel welcome
- Handing out balloons
- Organising special events
- Looking after customers' specific needs
- Keeping high standards of cleanliness in the dining area and toilets
- Helping to create a warm and welcoming atmosphere
It's your responsibility to establish and maintain positive communication with customers at all times and to keep the manager informed about customer satisfaction. Quite simply, you'll be working in our fast moving, high energy environment and we’re looking for a genuine smile plus an ability to connect with customers and make them feel valued. Friendly, welcoming, courteous and helpful behaviour will come naturally to you and you’ll work well as part of a team. Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact are a must. The ability to maintain high energy levels whilst working both efficiently and productively is essential.
Benefits package includes: Holiday pay, Service Awards, Meal allowance, Employee discounts from top high street and online brands and much more.
Customer Care - England & Wales employer: McDonald's
Contact Detail:
McDonald's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care - England & Wales
✨Tip Number 1
Get to know the company culture! Before your interview, check out McDonald's values and think about how you can embody them. Show us that you’re not just looking for a job, but that you genuinely want to be part of our community.
✨Tip Number 2
Practice your customer interaction skills! Since you'll be the face of the restaurant, role-play with friends or family to nail down your friendly and welcoming approach. We want to see that you can connect with customers effortlessly.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples where you've gone above and beyond for customers. We love hearing about those moments that showcase your commitment to service and teamwork.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining the McDonald's family. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Care - England & Wales
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your experiences and how they relate to our core values like Serve and Community.
Tailor Your Application: Make sure to tailor your application specifically for the Customer Care role. Highlight any relevant experience you have in customer service and how you can contribute to creating a warm and welcoming atmosphere at McDonald's.
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, just like we do with our customers!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at McDonald's
✨Know the Brand Values
Before your interview, take some time to familiarise yourself with McDonald's core values: Serve, Inclusion, Integrity, Community, and Family. Think about how these values resonate with your own experiences and be ready to share examples of how you've embodied them in previous roles.
✨Showcase Your Customer Service Skills
As a Customer Support Coordinator, your ability to connect with customers is key. Prepare specific examples of how you've handled customer interactions in the past, especially in challenging situations. Highlight your friendly and helpful nature, as well as your commitment to creating a welcoming atmosphere.
✨Practice Effective Communication
Effective communication is crucial for this role. During the interview, focus on maintaining eye contact, listening attentively, and responding clearly. You might even want to practice with a friend or family member to ensure you come across as approachable and confident.
✨Demonstrate Team Spirit
McDonald's thrives on teamwork, so be prepared to discuss your experiences working in a team environment. Share stories that illustrate your ability to collaborate, support your colleagues, and contribute to a positive workplace culture. This will show that you're not just a great individual contributor but also a team player.
