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For Companies At a Glance
- Tasks: Be the friendly face of our restaurant, ensuring customers feel welcome and cared for.
- Company: Join a vibrant restaurant known for its warm atmosphere and community spirit.
- Benefits: Enjoy flexible shifts, free meals, social events, and up to 28 days paid holiday.
- Why this job: Build lifelong friendships while making a positive impact on customer experiences.
- Qualifications: No experience needed; just bring your genuine smile and passion for customer service.
- Other info: Premium pay for late-night shifts and opportunities for apprenticeships up to degree level.
Overview
Customer Care
As a Customer Care Assistant, think of yourself as the face of your restaurant. In a nutshell, you\’ll deal with customers and make sure everything runs as it should in the customer areas. Activities include making children feel welcome, handing out balloons, looking after customers\’ specific needs, keeping high standards of cleanliness in the dining area and toilets and helping to create a warm and welcoming atmosphere. It\’s your responsibility to establish and maintain positive communication with customers at all times and to keep the manager informed about customer satisfaction.
What’s in it for me :
We also offer :
Position Requirements
Quite simply, you\’ll be working in our fast moving, high energy environment and we’re looking for a genuine smile plus an ability to connect with customers and make them feel valued.
In order to comply with UK working time regulations, you must be over the age of 18 to work between the hours of midnight and 6am.
During the hours of midnight and 6am, we pay a premium rate of an additional £1.50 per hour on top of the rates advertised.
We have an excellent training and development system so no previous experience required as you will be given full training in all areas by our restaurant training teams.
Customer Care - Coldra employer: McDonald's
Contact Detail:
McDonald's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care - Coldra
✨Tip Number 1
Show your enthusiasm for customer service! When you interact with us during the application process, let your passion for making customers feel valued shine through. A genuine smile and positive attitude can set you apart.
✨Tip Number 2
Familiarise yourself with our restaurant's values and atmosphere. Understanding what makes our dining experience unique will help you connect better with customers and demonstrate that you're a great fit for our team.
✨Tip Number 3
Prepare to discuss how you would handle specific customer scenarios. Think about examples from your past experiences where you've successfully resolved issues or made someone feel welcome, as this shows your capability in a fast-paced environment.
✨Tip Number 4
Network with current employees if possible. Engaging with our team members can provide you with insights into the role and the company culture, which can be beneficial when you’re discussing your fit for the position.
We think you need these skills to ace Customer Care - Coldra
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities of a Customer Care Assistant. Highlight your ability to create a welcoming atmosphere and connect with customers in your application.
Tailor Your CV: Make sure your CV reflects relevant skills and experiences that align with the role. Emphasise any customer service experience, even if it's informal, and showcase your ability to maintain high standards of cleanliness and communication.
Craft a Compelling Cover Letter: Write a cover letter that expresses your enthusiasm for the position. Mention specific examples of how you have made customers feel valued in previous roles or situations, and explain why you want to work in a fast-paced environment.
Proofread Your Application: Before submitting, double-check your application for spelling and grammatical errors. A polished application shows attention to detail and professionalism, which are crucial in customer care roles.
How to prepare for a job interview at McDonald's
✨Show Your Enthusiasm
As a Customer Care Assistant, your energy and enthusiasm are key. Make sure to express your passion for customer service during the interview. Share examples of how you've made customers feel valued in previous roles or situations.
✨Demonstrate Communication Skills
Effective communication is crucial in this role. Be prepared to discuss how you handle customer inquiries and complaints. Use clear examples that showcase your ability to maintain positive interactions and resolve issues efficiently.
✨Highlight Teamwork Experience
Working in a restaurant environment requires strong teamwork. Talk about your experiences working collaboratively with others, especially in high-pressure situations. This will show that you can contribute to a harmonious work atmosphere.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential challenges you might face as a Customer Care Assistant and how you would address them. Practising these scenarios can help you respond confidently during the interview.
