At a Glance
- Tasks: Engage with customers, create a welcoming atmosphere, and ensure high standards of cleanliness.
- Company: Fun and sociable workplace with opportunities for career progression.
- Benefits: Holiday pay, meal allowance, employee discounts, and competitive wages.
- Other info: Flexible hours and a proven path to management roles.
- Why this job: Join a team where you can make a difference and grow your career.
- Qualifications: Friendly, effective communicator with high energy and a helpful attitude.
The predicted salary is between 24000 - 36000 € per year.
Job Overview
We are looking for a Full time Customer Care Assistant to join our team, working up to 30 hours per week. Please note this will require 06:00am starts for some morning shifts and 01:00am finishes for evening shifts.
Responsibilities
- Deal with customers and ensure everything runs as it should in the customer areas.
- Make children feel welcome, hand out balloons, organise special events.
- Look after customers\' specific needs, keep high standards of cleanliness in the dining area and toilets.
- Create a warm and welcoming atmosphere.
- Establish and maintain positive communication with customers at all times and keep the manager informed about customer satisfaction.
Working Hours & Shifts
Full Time Customer Care Assistant, working up to 30 hours per week with 06:00am start for morning shifts and 01:00am finish for evening shifts.
Eligibility
Before we can employ you, we are required to verify your eligibility to work in the UK & Ireland. Provide original documents such as a valid passport or a valid UK/Ireland visa (with a college letter listing term dates, where applicable).
Desired Qualities
- Friendly, welcoming, courteous and helpful behaviour will come naturally to you.
- Effective communication skills such as attentive listening, face‑to‑face verbal communication and eye contact are a must.
- The ability to maintain high energy levels whilst working efficiently and productively is essential.
Career Progression
Our employees tend to stick around. Partly because it is a fun, sociable and flexible place to work, but also because there are opportunities to progress into roles with more responsibility. In fact, 9 out of 10 of our restaurant managers, and 1 in 5 of our franchisees, started out as crew members behind the counter or in the kitchens. We have also been recognised as a leading employer over the years, offering award‑winning learning, nationally recognised qualifications, comprehensive benefits and flexible working arrangements, as well as a well‑proven career path.
Benefits
Benefits package includes: Holiday pay, Service Awards, Meal allowance, Employee discounts from top high‑street and online brands and much more. Every team member, including our hourly‑paid workers, earn above the national minimum wage. We also offer a range of benefits including holiday and sick pay, and employee discounts that offer savings at over 1,600 retailers.
Customer Care Assistant in Aberystwyth employer: McDonald's
Join our vibrant team as a Customer Care Assistant, where you'll enjoy a fun and sociable work environment that prioritises employee well-being and growth. With flexible working hours, comprehensive benefits including holiday pay and discounts at over 1,600 retailers, and a proven career progression path, we are committed to nurturing talent and ensuring our staff feel valued and supported. Our award-winning learning opportunities and high energy atmosphere make us an exceptional employer in the heart of the community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Assistant in Aberystwyth
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in.
✨Tip Number 2
Practice your communication skills! Since this role is all about dealing with customers, make sure you can showcase your friendly and helpful nature during the interview.
✨Tip Number 3
Be ready to share examples! Think of times when you've gone above and beyond for a customer or created a welcoming atmosphere. These stories will make you stand out!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and benefits right there.
We think you need these skills to ace Customer Care Assistant in Aberystwyth
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly and welcoming nature. Remember, we’re looking for someone who can create a warm atmosphere for our customers.
Tailor Your Application:Make sure to tailor your application to the Customer Care Assistant role. Highlight any relevant experience you have in customer service or working with children. This will show us that you understand what we're looking for and that you're genuinely interested in the position.
Show Off Your Communication Skills:Effective communication is key in this role, so make sure to demonstrate your skills in your written application. Use clear and concise language, and don’t forget to mention any experiences where you’ve successfully communicated with customers or team members.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures that it gets into the right hands. Plus, you’ll find all the information you need about the role and our company there!
How to prepare for a job interview at McDonald's
✨Show Your Friendly Side
As a Customer Care Assistant, being friendly and welcoming is key. During the interview, make sure to smile and engage with your interviewer. Practice your warm greetings and show that you can create a positive atmosphere, just like you would with customers.
✨Communicate Effectively
Effective communication is crucial for this role. Prepare by practising active listening and clear verbal communication. You might want to role-play common customer scenarios with a friend to get comfortable with face-to-face interactions and maintaining eye contact.
✨Demonstrate High Energy Levels
The job requires maintaining high energy levels, especially during busy shifts. In your interview, share examples of how you've managed to stay energetic and productive in previous roles. This will show that you understand the demands of the position and are ready to meet them.
✨Highlight Your Flexibility
With early starts and late finishes, flexibility is essential. Be prepared to discuss your availability and willingness to work varied shifts. Mention any past experiences where you adapted to changing schedules or took on extra responsibilities to support your team.
