Customer Care Assistant in Newport

Overview

Supporting your overall wellbeing with counselling, mental health support, life management, medical guidance, and helpful resources. Olivia is our friendly virtual assistant, available to support you navigate through the application process 24/7. She can answer questions, guide you through application steps, arrange interviews, and provide timely updates to help make the process smoother and easier to navigate. Olivia cannot make hiring decisions, which are made by human recruiters, but she helps ensure your recruitment journey stays smooth and accessible.

Before we can employ you, we are required to verify your eligibility to work in the UK & Ireland. Acceptable documents to evidence your right to work can be found here. You will need to provide original documents such as a valid passport or a valid UK/Ireland visa (with a college letter listing term dates, where applicable). Only original documents will be accepted.

Interview approach

The interview is a vital part of our hiring process. It helps us understand your values, attitudes, and how you would fit in with McDonald’s. Questions may focus on teamwork, your impact on a team, and how you demonstrate the right attitudes and behaviours to deliver a great customer and colleague experience. We hire for qualities and potential, rather than qualifications.

What to expect about working at McDonald’s

Our employees tend to stay with us because it is a fun, sociable and flexible place to work, with opportunities to progress into roles with more responsibility. Many managers started as crew members behind the counter or in the kitchen. We are recognised as a leading employer with award-winning learning, nationally-recognised qualifications, comprehensive benefits, flexible working arrangements, and a clear career path. You’ll be working in a fast-moving, high-energy environment and will need a genuine smile and the ability to connect with customers and make them feel valued. Friendly, welcoming, courteous, and helpful behaviour comes naturally, and effective communication is essential. You should maintain high energy levels while working efficiently and productively.

Role: Customer Care Assistant

You’ll be the face of your restaurant, ensuring smooth operation in customer areas. Activities include making children feel welcome, handing out balloons, organizing special events, looking after customers’ specific needs, maintaining high standards of cleanliness in the dining area and toilets, and helping create a warm and welcoming atmosphere. It is your responsibility to establish and maintain positive communication with customers at all times and to keep the manager informed about customer satisfaction.

Benefits

• Holiday pay
• Service awards
• Meal allowance
• Employee discounts from top high street and online brands
• Premium shifts

If you work overnights (midnight to 5am), you’ll earn extra pay. All team members, including hourly-paid workers, earn above the national minimum wage. We offer a range of benefits including holiday and sick pay, and employee discounts at over 1,600 retailers.

Interview scheduling and sustainability

If you are unable to make any interview slots, you can contact Olivia to rearrange a suitable date. McDonald’s is working toward a more sustainable business and future, including the launch of net-zero restaurants.

Pay, shifts and attire

Pay varies depending on whether you work in a franchised or company-owned restaurant. Typically, pay can be every 2 or 4 weeks for hourly staff, and monthly for salaried employees. Shifts vary by location; many locations operate 24 hours, and shifts are scheduled to suit you while respecting business needs and applicable working time legislation. You will be provided with a uniform, so you don’t need to worry about what to wear. McDonald’s promotes its employees and values talent, offering opportunities to progress within the business. The minimum age for employment is also considered as part of the hiring process.