Customer Care Assistant

Overview

Supporting your overall wellbeing with counselling, mental health support, life management, medical guidance, and helpful resources. Olivia is our friendly virtual assistant, available to support you navigate through the application process 24 hours a day, 7 days a week. She can answer questions, guide candidates through application steps, arrange interviews, and provide timely updates to help make the application process smoother and easier to navigate.

Before we can employ you, we are required to verify your eligibility to work in the UK & Ireland. Acceptable documents to evidence your right to work can be found here. You’ll need to provide original documents such as a valid passport or a valid UK/Ireland visa (with a college letter listing term dates, where applicable). Only original documents will be accepted.

What type of questions do you ask at an interview?

The interview is an absolutely vital part of our hiring process. It helps us understand whether you\’d be a great fit at McDonald’s. The interview will normally involve questions around values and attitudes and will allow you to demonstrate why you are the right person for the job. We look for people who have the right attitudes and behaviours to deliver a great customer and colleague experience; we hire for qualities and potential, rather than qualifications.

What prospects do I have working at McDonald’s?

Our employees tend to stay with us because it’s a fun, sociable and flexible place to work, with opportunities to progress into roles with more responsibility. For example, many managers and franchisees started as crew members behind the counter or in the kitchens. We are recognised as a leading employer with award‑winning learning, nationally‑recognised qualifications, comprehensive benefits and flexible working arrangements, and a clear career path.

Role andResponsibilities

• Provide friendly, fast and accurate service in a fast-moving environment.
• Prepare food, serve on the till, and support dining areas as needed to meet customer needs.
• Deliver high standards of quality, service and cleanliness in the restaurant.
• Complete tasks and activities in line with training, company guidelines and management direction.
• Follow all workplace safety, security and food hygiene procedures.
• Treat all customers and colleagues with courtesy and respect, working as a supportive team member.

Benefits and Working Conditions

• Holiday pay
• Service awards
• Meal allowance
• Employee discounts from top high street and online brands
• Premium shifts
• Overtime pay for overnight shifts (midnight to 5am in some locations)
• Above the national minimum wage for all team members
• Range of benefits including holiday and sick pay, and employee discounts at over 1,600 retailers

Frequently Asked Questions

• If you can’t make interview slots, Olivia can help rearrange a suitable date.
• McDonald’s sustainability plans include steps toward a more sustainable business and future.
• Pay frequency varies by restaurant type; typically every 2 or 4 weeks for hourly staff, or monthly for salaried employees.
• Most restaurants operate with flexible hours, with many locations open 24 hours; shifts are scheduled to suit you and business needs.
• You’ll be provided with a uniform.
• McDonald’s supports internal promotion; many leaders started as team members.
• Age requirements vary by location; check local policies.

Join us and you’ll become part of a team that works together to provide the best customer experience. If you’ve visited a McDonald’s restaurant before, you’ll have an idea of what’s involved; the role includes contributing to a clean, friendly restaurant and delivering high standards of service.