Customer Care Assistant

Overview

Supporting your overall wellbeing with counselling, mental health support, life management, medical guidance, and helpful resources.

Olivia is our friendly virtual assistant, available to support you navigate through the application process 24 hours a day, 7 days a week. She can answer questions, guide candidates through application steps, arrange interviews and provide timely updates to help make the application process smoother and easier to navigate. While Olivia can\\\’t make hiring decisions, she helps ensure the recruitment journey stays smooth and accessible.

Before we can employ you, we are required to verify your eligibility to work in the UK & Ireland. Acceptable documents to evidence your right to work can be found here. You\\\’ll need to provide original documents such as a valid passport or a valid UK/Ireland visa (with a college letter listing term dates, where applicable). Only original documents will be accepted.

Interview questions and process

The interview is an absolutely vital part of our hiring process. It helps us understand what kind of person you are and whether you\\\’d be a great fit at McDonald\\\’s. The interview will normally involve questions around values and attitudes and will allow you to show why you are suitable for the job. We may ask for examples of times you\\\’ve worked as part of a team and how you contributed. We hire for qualities and potential, rather than qualifications.

Prospects and culture

Our employees tend to stay with us due to a fun, sociable and flexible working environment, with opportunities to progress into roles with more responsibility. Many leaders started as crew members behind the counter or in the kitchens. We\\\’ve been recognised as a leading employer, offering learning, recognised qualifications, comprehensive benefits and flexible working arrangements as well as a clear career path. You\\\’ll be working in a fast moving, high energy environment, and we look for a genuine smile and the ability to connect with customers and make them feel valued. Friendly, welcoming, courteous and helpful behavior comes naturally, and effective communication skills are essential. The ability to maintain high energy levels while working efficiently and productively is important.

McDonald\\\’s values a good customer experience and a strong team dynamic. We expect you to be ready to contribute and collaborate with colleagues.

Values

McDonald\\\’s backbone is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and strive to foster a safe, respectful and inclusive workplace, providing quality jobs and opportunities open to all.

Benefits and extra information

Benefits package includes: Holiday pay, Service Awards, Meal allowance, Employee discounts from top high street and online brands, and more. Premium shifts may apply for overnight hours between midnight and 5am. All team members earn above the national minimum wage. We offer holiday and sick pay, and employee discounts at over 1,600 retailers.

Interview scheduling and flexibility

If you cannot attend any interview slots, you can contact Olivia to rearrange a suitable date.

Sustainability and pay

We are working toward a more sustainable business. In 2021, we launched our first net-zero restaurant. Pay frequency varies by location: typically every 2 or 4 weeks for hourly paid employees, and monthly for salaried employees. Shifts vary by location; most restaurants are open 24 hours, and shifts are scheduled to suit both you and business needs. Dress code: you will be provided with a uniform. McDonald\\\’s promotes its employees and supports internal progression. There are opportunities to move up within the company.

Age requirements

How old do you need to be to work at McDonald\\\’s?