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For Companies At a Glance
- Tasks: Engage with customers, ensure a positive experience, and maintain cleanliness.
- Company: Join McDonald's, a globally recognised brand committed to community and inclusion.
- Benefits: Enjoy holiday pay, meal allowances, employee discounts, and service awards.
- Why this job: Be the face of the restaurant in a fun, fast-paced environment while making customers feel valued.
- Qualifications: Must be 18+, friendly, communicative, and able to work energetically.
- Other info: This role offers opportunities for growth in a supportive workplace.
The predicted salary is between 24000 - 33600 £ per year.
Overview
McDonald\’s are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.
We are an equal opportunities employer and we welcome applications from all suitably qualified persons.
Candidates MUST be 18+ due to start and finish times of shift.
As a Customer Care Assistant, think of yourself as the face of your restaurant. In a nutshell, you\’ll deal with customers and make sure everything runs as it should in the customer areas. Activities include making children feel welcome, handing out balloons, organising special events, looking after customers\’ specific needs, keeping high standards of cleanliness in the dining area and toilets and helping to create a warm and welcoming atmosphere. It\’s your responsibility to establish and maintain positive communication with customers at all times and to keep the manager informed about customer satisfaction.
Quite simply, you\’ll be working in our fast moving, high energy environment and we’re looking for a genuine smile plus an ability to connect with customers and make them feel valued.
Friendly, welcoming, courteous and helpful behaviour will come naturally to you and you’ll work well as part of a team. Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact are a must. The ability to maintain high energy levels whilst working both efficiently and productively is essential.
Benefits package includes: Holiday pay, Service Awards, Meal allowance, Employee discounts from top high street and online brands and much more…
Customer Care (18+)-FullTime-Newtownabbey employer: McDonald's
Contact Detail:
McDonald's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care (18+)-FullTime-Newtownabbey
✨Tip Number 1
Familiarise yourself with McDonald's core values: Serve, Inclusion, Integrity, Community, and Family. During your interactions, whether in person or online, demonstrate how you embody these values, as they are central to the company's culture.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in role-play scenarios. This will help you become more comfortable in a fast-paced environment and improve your ability to connect with customers effectively.
✨Tip Number 3
Research common customer care scenarios that might occur in a restaurant setting. Being prepared with responses or solutions can showcase your proactive approach and readiness for the role during any informal discussions.
✨Tip Number 4
Network with current or former employees of McDonald's to gain insights into the company culture and expectations. This can provide you with valuable information that you can use to tailor your approach when applying through our website.
We think you need these skills to ace Customer Care (18+)-FullTime-Newtownabbey
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualities required for the Customer Care Assistant position. Tailor your application to highlight how your skills align with these requirements.
Craft a Personal Statement: Write a personal statement that reflects your enthusiasm for the role and the company. Mention your ability to create a positive customer experience and any relevant experience you have in customer service.
Highlight Relevant Skills: In your CV, emphasise skills such as effective communication, friendliness, and the ability to work in a fast-paced environment. Use specific examples from past experiences to demonstrate these skills.
Proofread Your Application: Before submitting, make sure to proofread your application for any spelling or grammatical errors. A well-presented application shows attention to detail and professionalism.
How to prepare for a job interview at McDonald's
✨Show Your Enthusiasm
As a Customer Care Assistant, your energy and enthusiasm are crucial. Make sure to express your passion for customer service during the interview. A genuine smile and positive attitude can go a long way in making a great first impression.
✨Demonstrate Effective Communication Skills
Since the role involves engaging with customers, it's important to showcase your communication skills. Practice active listening and be prepared to discuss how you would handle various customer interactions. Use examples from past experiences to illustrate your points.
✨Highlight Your Teamwork Abilities
McDonald's values community and teamwork. Be ready to talk about your experiences working in a team environment. Share specific examples of how you've collaborated with others to achieve a common goal or resolve a conflict.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about how you would handle difficult customers or busy shifts. Practising these scenarios beforehand will help you respond confidently and effectively during the interview.
