Crew Member

Overview

Supporting your overall wellbeing with counselling, mental health support, life management, medical guidance, and helpful resources. Olivia is our friendly virtual assistant, available to support you navigate through the application process 24 hours a day, 7 days a week. She can answer questions, guide you through the application process, or help you find what you need. Olivia cannot make hiring decisions (those are made by real human recruiters), but she helps keep your recruitment journey smooth and accessible any time you need.

Virtual assistant Olivia

Olivia is our friendly virtual assistant designed to help streamline parts of the recruitment experience. Olivia can answer common questions, guide candidates through application steps, arrange interviews, and provide timely updates to make the application process smoother and easier to navigate. If applicable, you may be asked to provide original documents to evidence your right to work in the UK & Ireland.

Eligibility to work

Before we can employ you, we are required to verify your eligibility to work in the UK & Ireland. Acceptable documents to evidence your right to work can be found here. You’ll need to provide original documents such as a valid passport or a valid UK/Ireland visa (with a college letter listing term dates, where applicable). Only original documents will be accepted.

Interview process

The interview is a vital part of our hiring process. It helps us understand your values, attitudes, and fit for the role. We may ask for examples of times you’ve worked as part of a team and how you contributed to that team. We hire for qualities and potential, rather than qualifications, to deliver a great customer and colleague experience.

Prospects at McDonald’s

Our employees tend to stick around because McDonald’s is a fun, sociable and flexible place to work, with opportunities to progress. Historically, many leaders started as crew members. We are recognised as a leading employer with award-winning learning, nationally-recognised qualifications, comprehensive benefits and flexible working arrangements, and a clear career path.

Role expectations and values

McDonald’s brand values are: Serve, Inclusion, Integrity, Community and Family. We strive to foster a safe, respectful and inclusive workplace, providing quality jobs and opportunities open to all. As a Crew Member, you will help provide the best customer experience, whether you’re preparing food, serving at the till, or assisting in dining areas. You will:

• Deliver high standards of quality, service and cleanliness in the restaurant.
• Provide friendly, fast, and accurate service.
• Complete tasks in line with training and company guidelines.
• Follow workplace safety, security, and food hygiene procedures.
• Treat customers and colleagues with courtesy and respect as a team member.

Benefits and pay

Benefits package includes: Holiday pay, Service Awards, Meal allowance, Employee discounts from top brands, and more. Premium shift allowances may apply. If you work overnights (midnight to 5am), you’ll earn extra pay. Most team members earn above the national minimum wage. We also offer holiday and sick pay and discounts at over 1,600 retailers.

Work hours, shifts and attire

Our restaurant hours vary by location, with many locations open 24 hours. Shifts are scheduled to suit you while considering business needs and time-off laws. Uniforms are provided, so you don’t need to worry about what to wear to work.

Career progression

McDonald’s promotes its employees and values talent. Half of our Executive Team started in restaurants. There are opportunities to progress within the business.

Age requirements

Typical roles are open to a range of ages; specific age requirements may depend on location and job type.