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- Tasks: Lead and support global observability platforms to ensure system reliability and performance.
- Company: Join a diverse and inclusive team at a leading tech company.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Collaborative environment with strong focus on innovation and continuous improvement.
- Why this job: Make a real impact by driving business change and enhancing user experiences.
- Qualifications: Experience in Python, SQL, and JavaScript; familiarity with observability tools.
The predicted salary is between 50000 - 60000 £ per year.
As a Supervisor, Service Management – Observability at the GTIO Service Management Office, you will play a critical role in supporting thousands of individuals worldwide who access and use the observability platforms that ensure the availability, reliability, and scalability of our customer and store systems. Success in this role requires critical thinking, customer obsession, the ability to influence and deliver through others, curiosity, innovation, and the skills to engage, mobilise and excite people and partners around business change. You will act as the go‑to for Business Change, working closely with the leadership team and subject matter experts to understand and empathise with what people need for success.
Responsibilities
- Dashboards & Reporting (Grafana/New Relic) - Build and maintain product and service dashboards (incl. user‑journey and SPOG views). Own KPI / monthly reports and recorded/saved queries; improve panel performance and hygiene. Partner with stakeholders to define meaningful metrics and present results clearly.
- Data Source & Log Integration (Loki/EC2/Cloud) - Configure and maintain data sources (Loki, EC2/Cloud, Prometheus, others). Implement and maintain visualisations from all types of data streams. Troubleshoot ingestion, labeling, and parsing to keep signals clean and actionable.
- APM/Infra Admin (New Relic) - Support account & user management, agent installations, alert setup/disable, and workflow automations. Monitor usage and cost reports; recommend optimisations.
- Pipelines & Data Hygiene (Cribl) - Assist with pipeline scripting for routing, enrichment, filtering, and data movement. Help maintain data streams and document patterns for reuse.
- Incident & Request Flow (ServiceNow) - Triage and update tickets related to observability tools and requests. Contribute to runbooks and ensure incident/alert mappings stay current.
- Enablement & Best Practices - Ramp up new teams on the platform; publish concise best‑practice guides. Standardise folders, tags, and ownership; improve signal‑to‑noise.
Qualifications
- Essential technical skills on Python, SQL, and JavaScript. Hands‑on experience with at least two of the following: Grafana, New Relic, Cribl, Loki/LogQL, ServiceNow. Comfortable writing queries (Grafana transformations, LogQL, NRQL basics) and reading JSON/YAML. Familiarity with cloud computing concepts, basic Linux, and Python/Java scripting (Intermediate level). Experience in data engineering, data modelling, and transformation is a plus. Clear written communication skills; ability to produce concise documents and runbooks.
- Nice to Haves - Basics of Kubernetes/Istio signals (logs/metrics/traces). Prometheus/PromQL, CloudWatch, or other Grafana data sources. Experience with workflow automations (Datadog/New Relic/Grafana Alerting) and cost governance. Exposure to data pipelines (Cribl) and log enrichment patterns.
Background and Skills
- A proven track record of managing change effectively across cross‑functional teams, global and segment structures, and matrix organisations. The ability to influence and engage effectively. Strong communications and storytelling experience. Ability to forge genuine and collaborative relationships with stakeholders. Highly collaborative work style with the ability to mobilise teams around common goals. The ability to spot problems and solve them creatively. Curious mindset, never settling for the status quo and advocating for continuous improvement. Experience working in an Agile team; industry recognised qualifications (e.g. Scrum.org) are a plus. Proficient with Microsoft Office software, Jira, and Confluence tools.
Equal Opportunity Employer - We are an equal opportunity employer committed to the diversity of our crew members, staff, operators and suppliers. We promote an inclusive work environment that creates feel‑good moments for everyone.
Supervisor, Service Management in City of Westminster employer: McDonald's
Contact Detail:
McDonald's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor, Service Management in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to service management and observability tools. We recommend doing mock interviews with friends or using online platforms to get comfortable with your responses.
✨Tip Number 3
Showcase your skills! Create a portfolio that highlights your experience with Grafana, New Relic, and other relevant tools. This will give potential employers a clear view of what you can bring to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Supervisor, Service Management in City of Westminster
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with observability platforms like Grafana and New Relic. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Show Off Your Communication Skills: Since clear written communication is key for this role, ensure your application is well-structured and free of jargon. Use concise language to demonstrate your ability to produce clear documents and runbooks, just like you would in the job!
Highlight Your Problem-Solving Abilities: We love a curious mindset! In your application, share examples of how you've tackled challenges in previous roles. This will show us that you’re not just about maintaining the status quo but are also keen on continuous improvement.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at McDonald's
✨Know Your Tools Inside Out
Make sure you’re familiar with the key tools mentioned in the job description, like Grafana, New Relic, and ServiceNow. Brush up on your skills in Python, SQL, and JavaScript, as well as any relevant cloud computing concepts. Being able to discuss your hands-on experience with these tools will show that you're ready to hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in previous roles, especially those involving cross-functional teams or data management. Think about specific incidents where you identified a problem and implemented a solution. This will demonstrate your critical thinking and ability to manage change effectively.
✨Communicate Clearly and Concisely
Since clear written communication is essential for this role, practice summarising complex ideas into simple terms. Be ready to explain technical concepts in a way that non-technical stakeholders can understand. This will highlight your storytelling skills and ability to engage with diverse audiences.
✨Emphasise Your Collaborative Spirit
This position requires a highly collaborative work style, so be prepared to discuss how you've successfully worked with others in the past. Share examples of how you’ve mobilised teams around common goals and built genuine relationships with stakeholders. This will show that you can influence and excite people around business change.