At a Glance
- Tasks: Shape restaurant designs and optimise operational flow for new openings and reinvestment projects.
- Company: Join a leading restaurant consultancy shaping the future of dining in the UK & Ireland.
- Benefits: Competitive salary, career development opportunities, and a dynamic work environment.
- Other info: Collaborative role with excellent growth potential in a fast-paced industry.
- Why this job: Make a real impact on restaurant operations and customer experiences while leading innovative design projects.
- Qualifications: Strong operational expertise and leadership skills with a passion for design.
The predicted salary is between 60000 - 80000 £ per year.
The Consultant, Restaurant Design plays a critical role in shaping the operational design of restaurants across the UK & Ireland, supporting both New Store Openings (NSO) and Reinvestment (IRLX) programs, while maintaining alignment with current and emerging Global initiatives. This role owns the operational design framework and principles that enable kitchen design partners (including H+K and Franke) and wider project stakeholders to produce consistent, right-first-time layout recommendations. The focus is on back‑of‑house (BOH), kitchen positioning and operational flow, ensuring layouts deliver capacity, crew efficiency, customer flow, and a strong operational experience at the lowest practical cost for forecasted volumes. This is both a technical and cross functional leadership influencing role. Outcomes are delivered through alignment and direction of others - including architects, project managers, design partners, installers, and internal stakeholders, rather than through direct design production. Strong people leadership is essential, including day‑to‑day leadership of the Officer, Restaurant Design, who supports design reviews, standards materials and governance outputs.
Responsibilities
- Own and continuously evolve the operational design framework and principles for operational positioning and customer/crew flow across all restaurants.
- Provide expert review, challenge and strategic direction to kitchen design partner and architect outputs, improving right‑first‑time quality and reducing design rework and site delivery risk.
- Lead design governance and maintain a clear, stakeholder‑aligned change management process for standards, deviations and continuous improvement.
- Define and maintain bronze / silver / gold design standards to support implementation of new Global and local initiatives at different investment levels.
- Ensure operational designs are future‑proofed for capacity and service model evolution, while remaining cost‑optimised against forecasted volumes.
- Work in close partnership with Consultant, Equipment and GIRSM to ensure designs are deliverable, operationally compliant, and supported by the correct operational 'minimum equipment requirements' (i.e., the equipment needed to operate the design as intended).
- Collaborate with Consultant, Equipment on high‑level equipment demand planning and forecasting driven by NSO/IRLX volume and design assumptions.
- Ensure project delivery partners (design partners, installers, project managers and architects) understand the operational 'why' behind standards and can engage franchisees consistently and confidently.
- Lead, coach and develop Officer, Restaurant Design—setting clear priorities, quality expectations and development plans to scale the function as volumes increase.
Qualifications and Skills
A strong candidate will combine deep operational expertise, design understanding, and influencing leadership, with the ability to translate restaurant performance needs into scalable, cost‑effective design standards.
Consultant, Operations in City of Westminster employer: McDonald's
As a Consultant in Operations, you will thrive in a dynamic and innovative environment that prioritises collaboration and professional growth. Our company fosters a culture of continuous improvement, offering extensive training and development opportunities to enhance your skills while working on impactful projects across the UK & Ireland. With a commitment to operational excellence and a supportive team atmosphere, we ensure that every employee feels valued and empowered to contribute to our success.
StudySmarter Expert Advice🤫
We think this is how you could land Consultant, Operations in City of Westminster
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like McDonald's. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to McDonald's
Don't be shy about reaching out to McDonald's directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Consultant, Operations in City of Westminster
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about McDonald's and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at McDonald's
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
