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- Tasks: Engage with customers and ensure a welcoming atmosphere in the restaurant.
- Company: Join McDonald's UK, a globally recognised brand with over 50 years of service.
- Benefits: Enjoy holiday pay, meal allowances, employee discounts, and more perks.
- Why this job: Be part of a vibrant team that values community, inclusion, and customer satisfaction.
- Qualifications: Friendly attitude, effective communication skills, and a passion for customer service required.
- Other info: Fast-paced environment perfect for those who thrive on energy and connection.
The predicted salary is between 28800 - 43200 £ per year.
McDonald's UK has been around for over 50 years! We are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.
As a Customer Care Assistant, you'll be the face of your restaurant. Your responsibilities include engaging with customers, ensuring the smooth operation of customer areas, making children feel welcome, organising special events, attending to customers' specific needs, maintaining high standards of cleanliness in the dining area and toilets, and creating a warm and welcoming atmosphere. You will establish and maintain positive communication with customers and keep the manager informed about customer satisfaction.
Working in a fast-paced, high-energy environment, we're looking for someone with a genuine smile and the ability to connect with customers, making them feel valued. Friendly, welcoming, courteous, and helpful behaviour should come naturally. Effective communication skills such as attentive listening, face-to-face verbal communication, and maintaining eye contact are essential. The ability to sustain high energy levels while working efficiently and productively is crucial.
Benefits include:
- Holiday pay
- Service Awards
- Meal allowance
- Employee discounts from top high street and online brands
- and more.
Carlisle Kingstown Customer Care - Full Time employer: McDonald’s
Contact Detail:
McDonald’s Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Carlisle Kingstown Customer Care - Full Time
✨Tip Number 1
Familiarise yourself with McDonald's core values: Serve, Inclusion, Integrity, Community, and Family. During your interactions, whether in person or online, demonstrate how you embody these values in your approach to customer care.
✨Tip Number 2
Practice your communication skills by engaging with friends or family in role-play scenarios. Focus on active listening and maintaining eye contact, as these are key to making customers feel valued and understood.
✨Tip Number 3
Research common customer service scenarios that might occur in a fast-paced environment like McDonald's. Being prepared with responses and solutions will help you stand out during any interviews or assessments.
✨Tip Number 4
Show your enthusiasm for the role by visiting a local McDonald's and observing the customer care assistants in action. Take notes on their interactions and think about how you can bring your own unique touch to the position.
We think you need these skills to ace Carlisle Kingstown Customer Care - Full Time
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Customer Care Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personal Statement: Write a personal statement that reflects your passion for customer service and your ability to create a welcoming atmosphere. Use specific examples from your past experiences to demonstrate your skills in effective communication and customer engagement.
Highlight Relevant Experience: Make sure to include any previous roles in customer service or hospitality. Emphasise your ability to work in fast-paced environments and your commitment to maintaining high standards of cleanliness and customer satisfaction.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which are key traits for this role.
How to prepare for a job interview at McDonald’s
✨Showcase Your Customer Service Skills
As a Customer Care Assistant, your ability to engage with customers is key. Prepare examples of how you've successfully handled customer interactions in the past, highlighting your friendly and helpful nature.
✨Emphasise Teamwork and Communication
McDonald's values effective communication and teamwork. Be ready to discuss how you work well with others and maintain positive relationships in a fast-paced environment. Use specific examples to illustrate your points.
✨Demonstrate Your Energy and Enthusiasm
The role requires high energy levels and a genuine smile. During the interview, let your enthusiasm shine through. Show that you're excited about the opportunity to create a welcoming atmosphere for customers.
✨Understand McDonald's Core Values
Familiarise yourself with McDonald's core values: Serve, Inclusion, Integrity, Community, and Family. Be prepared to discuss how these values resonate with you and how you can embody them in your role as a Customer Care Assistant.
