Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the friendly face of our restaurant, ensuring customers feel welcome and valued.
- Company: Join McDonald's, a globally recognised brand committed to community and inclusion.
- Benefits: Enjoy flexible hours, meal discounts, and a range of employee perks.
- Other info: Dynamic team environment with opportunities for recognition and career growth.
- Why this job: Make a real difference in customers' experiences while developing valuable life skills.
- Qualifications: A genuine smile and great communication skills are essential.
The predicted salary is between 20000 - 25000 £ per year.
As a Customer Care Assistant, think of yourself as the face of your restaurant. In a nutshell, you'll deal with customers and make sure everything runs as it should in the customer areas. Activities include making children feel welcome, handing out balloons, organising special events, looking after customers' specific needs, keeping high standards of cleanliness in the dining area and toilets, and helping to create a warm and welcoming atmosphere.
You'll be working in our fast moving, high energy environment and we’re looking for a genuine smile plus an ability to connect with customers and make them feel valued. Friendly, welcoming, courteous and helpful behaviour will come naturally to you and you'll work well as part of a team. Effective communication skills such as attentive listening, face‑to‑face verbal communication and eye contact are a must. The ability to maintain high energy levels whilst working both efficiently and productively is essential.
McDonald’s are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.
Benefits:
- Holiday pay
- Service Awards
- Meal allowance
- Employee discounts from top high street and online brands and much more.
- Flexible Working - Work hours that fit around you and life's surprises.
- Employee Assistance Programme - Supporting your overall wellbeing with counseling, mental health support, life management, medical guidance, and helpful resources.
- Travel - Enjoy staycations or trips abroad with discounts on travel fares.
- Gain Transferrable Skills - Whether you're full-time or part-time, your role here will teach you skills for life.
- Groceries & Food - Employee meal discounts at work along with discounts on groceries at major supermarkets.
- Emotional Health Support - Supporting your mental and emotional wellbeing and coping with life events.
- Meals at Work - You can choose food from our restaurant menu on your break and can even try the latest promotions.
- Discounted Gym Memberships - Stay fit and healthy with discounts on gym memberships.
- Financial Support - Guidance on managing your finances and how to save for long term goals.
- Books & Entertainment - Access great discounts on PC and video games, magazines, books and music.
- Life Assurance - Providing a tax‑free lump sum to your loved ones, helping reduce financial worries at a difficult time.
- Fashion - Get discounts at hundreds of major high‑street and online retailers.
- Health Insurance - Free health insurance that covers you and your family.
- Health & Beauty - From cosmetics to diet and nutrition, get discounts at a range of health and beauty retailers.
- Employee of the month - Recognising you for living our values through the great work you do.
- Utilities - Receive discounts at high‑street and online homeware stores.
- Values Heroes - We live by our values and we reward those who demonstrate their commitment to them.
- Length of service - Your length of service doesn't go unnoticed - we reward you with monetary benefits for long service.
- Physical Health Support - Helping you make healthy lifestyle choices and address health issues.
- Bonus Potential - Receive extra financial rewards for your hard work, in addition to your salary.
- Premium Shift - If you work overnights, between the hours of midnight and 5am, you'll earn extra pay.
Customer Care Assistant in Burnley employer: McDonald's
Contact Detail:
McDonald's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Assistant in Burnley
✨Tip Number 1
Get to know the company culture! Before your interview, check out McDonald's values and think about how you can show you're a perfect fit. We want to see that you share our commitment to community and inclusion.
✨Tip Number 2
Practice your customer interaction skills! Role-play with a friend or family member to get comfortable with making eye contact and engaging in friendly conversation. Remember, a genuine smile goes a long way!
✨Tip Number 3
Be ready to showcase your teamwork abilities! Think of examples from past experiences where you worked well with others. We love candidates who can contribute to a positive team atmosphere.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest job openings and updates directly from us at StudySmarter.
We think you need these skills to ace Customer Care Assistant in Burnley
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly and welcoming nature. Remember, we’re looking for someone who can connect with customers, so a genuine smile in your words goes a long way.
Tailor Your Application: Make sure to tailor your application to the role of Customer Care Assistant. Highlight any relevant experience you have in customer service or teamwork. We love seeing how your skills align with our values, so don’t hold back on sharing those examples!
Keep It Clear and Concise: While we love a good story, keep your application clear and to the point. Use simple language and avoid jargon. This helps us quickly see why you’d be a great fit for our fast-paced environment. Plus, it shows you can communicate effectively, which is key for this role!
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about the position and our company values right there!
How to prepare for a job interview at McDonald's
✨Know the Company Values
Before your interview, take some time to familiarise yourself with McDonald's core values: Serve, Inclusion, Integrity, Community, and Family. Think about how you can demonstrate these values through your past experiences and how they align with your personal beliefs.
✨Show Off Your People Skills
As a Customer Care Assistant, you'll be interacting with customers all day. Prepare examples of how you've successfully connected with people in previous roles. Practice active listening and think about how you can make someone feel valued during your interview.
✨Bring the Energy
McDonald's is known for its fast-paced environment, so it's important to show that you can keep up! During the interview, maintain high energy levels and enthusiasm. Smile, engage with your interviewer, and convey your passion for providing excellent customer service.
✨Prepare for Scenario Questions
Expect to be asked how you'd handle specific situations, like dealing with a difficult customer or ensuring cleanliness in the dining area. Think through potential scenarios and how you would respond, showcasing your problem-solving skills and ability to work as part of a team.