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- Tasks: Be the friendly face of McDonald's, ensuring customers feel welcome and valued.
- Company: Join the iconic McDonald's brand known for its commitment to community and inclusion.
- Benefits: Enjoy holiday pay, meal allowances, employee discounts, and more perks.
- Why this job: Make a real impact by creating a warm atmosphere for customers every day.
- Qualifications: Must be friendly, communicative, and able to work well in a team.
- Other info: Fast-paced environment with opportunities for personal growth and development.
The predicted salary is between 10 - 13 £ per hour.
McDonald's are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.
As a Customer Care Assistant, think of yourself as the face of your restaurant. In a nutshell, you'll deal with customers and make sure everything runs as it should in the customer areas. Activities include making children feel welcome, handing out balloons, organising special events, looking after customers' specific needs, keeping high standards of cleanliness in the dining area and toilets and helping to create a warm and welcoming atmosphere. It's your responsibility to establish and maintain positive communication with customers at all times and to keep the manager informed about customer satisfaction.
Quite simply, you'll be working in our fast moving, high energy environment and we’re looking for a genuine smile plus an ability to connect with customers and make them feel valued. Friendly, welcoming, courteous and helpful behaviour will come naturally to you and you’ll work well as part of a team. Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact are a must. The ability to maintain high energy levels whilst working both efficiently and productively is essential.
Benefits package includes:
- Holiday pay
- Service Awards
- Meal allowance
- Employee discounts from top high street and online brands
- Much more...
Swanley Centre McDonald\'s - Customer Experience Leader - Weekends and some weekdays employer: McDonald's United Kingdom
Contact Detail:
McDonald's United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Swanley Centre McDonald\'s - Customer Experience Leader - Weekends and some weekdays
✨Tip Number 1
Get to know the McDonald's brand inside out! Familiarise yourself with their core values like Serve, Inclusion, and Community. When you walk into that interview, show them you embody these values and can bring them to life in your role.
✨Tip Number 2
Practice your customer interaction skills! Role-play with friends or family to nail that friendly, welcoming vibe. Remember, it’s all about making customers feel valued, so show off your genuine smile and positive energy.
✨Tip Number 3
Be ready to share examples of how you've handled customer needs in the past. Think of specific situations where you went above and beyond to create a great experience. This will help you stand out as a candidate who truly cares about customer satisfaction.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Good luck!
We think you need these skills to ace Swanley Centre McDonald\'s - Customer Experience Leader - Weekends and some weekdays
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly and welcoming nature. Remember, we’re looking for someone who can connect with customers, so a bit of warmth in your writing goes a long way.
Highlight Relevant Experience: Make sure to mention any previous experience you have in customer service or similar roles. We love to see how you've made customers feel valued in the past. If you've organised events or handled specific customer needs, shout about it!
Keep It Clean and Clear: Just like we maintain high standards of cleanliness in our restaurants, your application should be tidy too! Use clear language, check for typos, and make sure your points are easy to read. A well-structured application shows us you care about the details.
Apply Through Our Website: We encourage you to apply directly through our website. It’s super easy and ensures your application gets to the right place. Plus, you’ll find all the info you need about the role and our values, which can help you tailor your application even better!
How to prepare for a job interview at McDonald's United Kingdom
✨Know the Brand Values
Before your interview, take some time to familiarise yourself with McDonald's core values: Serve, Inclusion, Integrity, Community, and Family. Think about how you can demonstrate these values in your previous experiences and be ready to share specific examples that align with them.
✨Showcase Your Customer Service Skills
As a Customer Experience Leader, your ability to connect with customers is key. Prepare to discuss times when you've gone above and beyond for a customer or resolved a difficult situation. Highlight your friendly and welcoming nature, as well as your effective communication skills.
✨Emphasise Teamwork
McDonald's thrives on teamwork, so be prepared to talk about your experience working in a team environment. Share examples of how you've collaborated with others to achieve a common goal, and express your enthusiasm for contributing to a positive team dynamic.
✨Bring Energy and Positivity
The fast-paced environment at McDonald's requires high energy levels. During your interview, let your personality shine through! Smile, maintain eye contact, and engage with your interviewer. Show them that you can bring a warm and welcoming atmosphere to the restaurant.
