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- Tasks: Lead and coach a dynamic team while ensuring top-notch customer service.
- Company: Join the iconic McDonald's brand with a commitment to values like inclusion and community.
- Benefits: Enjoy competitive pay, holiday perks, discounts, and career development opportunities.
- Why this job: Kickstart your management career with hands-on training and real impact in a bustling environment.
- Qualifications: Experience in managing teams in retail or hospitality is a plus.
- Other info: Flexible shifts with potential for rapid career progression through structured training.
The predicted salary is between 12 - 16 £ per hour.
To meet the criteria for this role, you will be required to be available to work within weekdays and weekends, working shifts across evenings, late nights and overnights. Please only apply if you are able to meet these requirements.
McDonald's are one of the most recognised brands in the world, and at the backbone of that brand is our commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.
On the Shift Leader Development programme you will accomplish all shift work requirements by orienting, assisting and coaching employees. You will ensure all standards are met by following production, productivity, quality and customer service standards. As a shift manager, you will be monitoring operations, reallocating resources and solving operational problems.
You will be working within a £multi-million restaurant and managing a team of 100 or more employees. You will be part of the management team that will drive your restaurant forward by building sales, growing profitability and delivering an outstanding customer experience.
This position is open to people who have experience of managing and leading teams within the retail, hospitality, business or a customer-focused environment. Additionally, this role is restaurant-based and involves working able shift patterns including working weekends and bank holidays.
Position Requirements- Display leadership and role model customer-focused behaviours to delight our customers.
- Delivery of personalised service and connect with our customers.
- Lead by example.
- Adapt to customer needs through your team.
- Answer customer queries, keeping up to date with knowledge on our food and promotions.
- Use of initiative, confidence and problem-solving when interacting with colleagues and customers.
- Treat all colleagues and customers with courtesy and respect.
This is a training position designed to develop you into a Shift Manager through a structured six-month development programme. You will receive hands-on training alongside experienced managers, supported by in-store learning, external training days, formal courses, and regular check-ins with the senior management team.
At McDonald’s, we take pride in investing in our people. As an employee, you will also have the opportunity to further develop your skills through our apprenticeship programmes, including the Level 3 Hospitality Supervisor Apprenticeship and the Level 4 Hospitality Manager Apprenticeship.
The starting hourly rateOnce fully trained and qualified your hourly rate of pay will increase to £14. Hours worked between 12am-6am receive an additional £2 per hour.
Position AttributesYou will work a variety of day parts, including breakfast, evenings and overnights (if trading 24hrs) to become accustomed to shift work and experienced in all aspects of the business.
Benefits package includes- Holiday pay
- Service Awards
- Enrolment in Pension scheme
- Meal allowance
- Employee discounts from top high street and online brands and much more...
Shift Manager Development Programme Position - Long Sutton employer: McDonald's United Kingdom
Contact Detail:
McDonald's United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Manager Development Programme Position - Long Sutton
✨Tip Number 1
Get to know the company culture! McDonald's values are all about serving, inclusion, and community. When you’re chatting with them, show that you resonate with these values and can bring them to life in your role.
✨Tip Number 2
Be ready to showcase your leadership skills! They want someone who can lead by example and adapt to customer needs. Think of examples from your past experiences where you’ve successfully managed a team or solved problems on the spot.
✨Tip Number 3
Flexibility is key! Since this role involves working various shifts, make sure to highlight your availability and willingness to work evenings, weekends, and even overnights. It shows you’re committed and ready to jump in.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to explore more about the role and the amazing opportunities for growth at McDonald's.
We think you need these skills to ace Shift Manager Development Programme Position - Long Sutton
Some tips for your application 🫡
Show Your Leadership Skills: Make sure to highlight any experience you have in managing or leading teams. We want to see how you've inspired others and delivered great customer service in your previous roles.
Be Clear About Your Availability: Since this role requires flexibility with shifts, be upfront about your availability in your application. Let us know that you're ready to work weekdays, weekends, and those late-night shifts!
Connect with Our Values: Familiarise yourself with our core values: Serve, Inclusion, Integrity, Community, and Family. We love seeing candidates who resonate with these values in their applications, so weave them into your story!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to review your application and get you on board with our team!
How to prepare for a job interview at McDonald's United Kingdom
✨Know the Core Values
Familiarise yourself with McDonald's core values: Serve, Inclusion, Integrity, Community, and Family. During the interview, be ready to share examples of how you've embodied these values in your previous roles, especially in customer-focused environments.
✨Showcase Your Leadership Skills
As a Shift Manager, you'll need to lead a team effectively. Prepare to discuss your past experiences in managing and coaching teams. Think of specific situations where you demonstrated leadership, problem-solving, and adaptability, especially in high-pressure scenarios.
✨Understand the Shift Requirements
Since this role involves working various shifts, including late nights and weekends, be honest about your availability. Highlight your flexibility and willingness to adapt to different schedules, as this is crucial for the position.
✨Prepare for Customer Scenarios
Expect questions about handling customer queries and complaints. Practice responses that demonstrate your ability to connect with customers and provide personalised service. Use real-life examples to illustrate how you’ve successfully resolved issues in the past.
