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- Tasks: Lead a dynamic team, ensuring top-notch service and smooth operations in a busy restaurant.
- Company: Join McDonald's, a globally recognised brand committed to values like inclusion and community.
- Benefits: Enjoy holiday pay, employee discounts, pension enrolment, and ongoing training opportunities.
- Why this job: Be part of a vibrant culture that values growth, teamwork, and customer satisfaction.
- Qualifications: Experience in managing teams in retail, hospitality, or customer-focused environments is essential.
- Other info: Flexible shifts including weekends; perfect for students looking to gain valuable experience.
The predicted salary is between 24000 - 36000 £ per year.
McDonald's is one of the most recognized brands in the world, and at the backbone of that brand is our commitment to a set of core values: Serve, Inclusion, Integrity, Community, and Family. We live by our values every day and are committed to fostering a safe, respectful, and inclusive workplace, providing quality jobs, and making opportunity open to all.
As a Shift Manager, you will accomplish all shift work requirements by orienting, assisting, and coaching employees. You will ensure all standards are met by following production, productivity, quality, and customer service standards. You will be monitoring operations, reallocating resources, and solving operational problems. You will be working within a multi-million pound restaurant and managing a team of 100 or more employees. You will be part of the management team that will drive your restaurant forward by building sales, growing profitability, and delivering an outstanding customer experience.
This position is open to people who have experience managing and leading teams within the retail, hospitality, business, or a customer-focused environment. Additionally, this role is restaurant-based and involves working changeable shift patterns including weekends and bank holidays.
Position Requirements:- Display leadership and role model customer-focused behaviours to delight our customers.
- Delivery of personalized service and connect with our customers.
- Lead by example.
- Adapt to customer needs through your team.
- Answer customer queries, keeping up to date with knowledge on our food and promotions.
- Use initiative, confidence, and problem-solving when interacting with colleagues and customers.
- Treat all colleagues and customers with courtesy and respect.
You will work a variety of day parts, including breakfast, evenings, and overnights (if trading 24 hours) to become accustomed to shift work and experienced in all aspects of the business.
Benefits Package:Includes holiday pay, service awards, enrolment in a pension scheme, meal allowance, employee discounts from top high street and online brands, and much more.
Training and Support:At McDonald's, we believe in opportunity for everyone, and training and development are paramount within our restaurants. The digital training guides we have created solidify your learning and make it easier for you to progress in your careers. The training continues even after your first few months with us, with various online resources available to progress further within the business.
Why Work Here:Our values show what matters most to us and tell the world what McDonald's stands for. We live by them every day, ensuring we can continue to evolve alongside a changing world.
Shift Leader - Oakleaf - Full time employer: McDonald's United Kingdom
Contact Detail:
McDonald's United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Leader - Oakleaf - Full time
✨Tip Number 1
Familiarise yourself with McDonald's core values: Serve, Inclusion, Integrity, Community, and Family. During your interactions, whether in interviews or networking, demonstrate how you embody these values in your previous roles.
✨Tip Number 2
Highlight your leadership experience by sharing specific examples of how you've successfully managed teams in fast-paced environments. Be ready to discuss how you motivated your team and resolved conflicts.
✨Tip Number 3
Showcase your customer service skills by preparing anecdotes that illustrate your ability to handle customer queries and adapt to their needs. This will demonstrate your commitment to delivering an outstanding customer experience.
✨Tip Number 4
Research the specific location of the restaurant you're applying to. Understanding the local community and its preferences can help you tailor your approach and show that you're genuinely interested in contributing to that particular team.
We think you need these skills to ace Shift Leader - Oakleaf - Full time
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Shift Leader at McDonald's. Highlight your experience in managing teams and delivering excellent customer service in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your leadership abilities, problem-solving skills, and any relevant experience in retail or hospitality.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for the role and the company. Mention how your values align with McDonald's core values and provide examples of how you've demonstrated these in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at McDonald's United Kingdom
✨Showcase Your Leadership Skills
As a Shift Leader, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight how you embody the core values of McDonald's, especially in customer service.
✨Understand the Brand Values
Familiarise yourself with McDonald's core values: Serve, Inclusion, Integrity, Community, and Family. Be ready to discuss how these values resonate with you and how you can apply them in your role as a Shift Leader. This shows that you align with the company's culture.
✨Prepare for Operational Scenarios
Expect questions about how you would handle specific operational challenges, such as reallocating resources during busy periods or solving customer complaints. Think through potential scenarios and your problem-solving strategies to demonstrate your readiness for the role.
✨Emphasise Adaptability
Since the role involves working changeable shift patterns, be prepared to discuss your flexibility and willingness to adapt to different situations. Share examples of how you've successfully adjusted to changing demands in previous jobs, showcasing your reliability and commitment.
