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- Tasks: Lead a dynamic team, ensuring top-notch service and smooth operations.
- Company: Join McDonald's, a globally recognised brand committed to values like inclusion and community.
- Benefits: Enjoy holiday pay, meal allowances, employee discounts, and a pension scheme.
- Why this job: Be part of a vibrant culture that values leadership and customer connection.
- Qualifications: Experience in managing teams in retail or hospitality is essential.
- Other info: Flexible shifts including weekends; perfect for those seeking diverse work hours.
The predicted salary is between 24000 - 36000 £ per year.
McDonald\’s are one of the most recognised brands in the world, and at the backbone of that brand is our commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.
As Shift Manager you will accomplish all shift work requirements by orienting, assisting and coaching employees. You will ensure all standards are met by following production, productivity, quality and customer service standards. As a shift manager you will be monitoring operations, reallocating resources and solving operational problems.
You will be working within a £multi-million restaurant and managing a team of 100 or more employees. You will be part of the management team that will drive your restaurant forward by building sales, growing profitability and delivering an outstanding customer experience.
This position is open to people whom have experience of managing and leading teams within the retail, hospitality, business or a customer focused environment. Additionally, this role is restaurant based and involves working changeable shift patterns including working weekends and bank holidays.
Position Requirements:
• Display Leadership and role model customer focused behaviours to delight our customers
• Delivery of personalised service and connect with our customers
• Lead by example
• Adapt to customer needs through your team
• Answer customer queries, keeping up to date with knowledge on our food and promotions
• Use of initiative, confidence and problem solving when interacting with colleagues and customers
• Treat all colleagues and customers with courtesy and respect.
Position Attributes:
You will work a variety of day parts, including breakfast, evenings and overnights (if trading 24hrs) to become accustomed to shift work and experienced in all aspects of the business.
Benefits package includes: Holiday pay, Service Awards, Enrolment in Pension scheme, Meal allowance, Employee discounts from top high street and online brands and much more…
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Shift Leader - Monks Rest Hamilton employer: McDonald's United Kingdom
Contact Detail:
McDonald's United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Leader - Monks Rest Hamilton
✨Tip Number 1
Familiarise yourself with McDonald's core values: Serve, Inclusion, Integrity, Community, and Family. During your interactions, whether in interviews or networking, demonstrate how you embody these values in your previous roles.
✨Tip Number 2
Highlight your leadership experience by preparing specific examples of how you've successfully managed teams in fast-paced environments. Be ready to discuss how you motivated your team and resolved conflicts.
✨Tip Number 3
Showcase your customer service skills by sharing stories where you went above and beyond to meet customer needs. This will illustrate your commitment to delivering an outstanding customer experience.
✨Tip Number 4
Be prepared to discuss your adaptability to changing shift patterns and how you manage work-life balance. This is crucial for a role that requires flexibility in working hours.
We think you need these skills to ace Shift Leader - Monks Rest Hamilton
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Shift Leader at McDonald's. Familiarise yourself with their core values and how they relate to customer service and team management.
Tailor Your CV: Highlight your experience in managing and leading teams, especially in retail or hospitality. Use specific examples that demonstrate your leadership skills and ability to deliver excellent customer service.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the role and the brand. Mention how your values align with those of McDonald's and provide examples of how you've successfully led teams in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail and professionalism.
How to prepare for a job interview at McDonald's United Kingdom
✨Showcase Your Leadership Skills
As a Shift Leader, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight how you embody the core values of Serve, Inclusion, Integrity, Community, and Family.
✨Understand the Brand
Familiarise yourself with McDonald's brand values and their commitment to customer service. Be ready to discuss how you can contribute to maintaining these standards and enhancing the customer experience in your role as a Shift Leader.
✨Prepare for Operational Scenarios
Expect questions about how you would handle specific operational challenges. Think about times when you've had to solve problems on the spot or reallocate resources effectively. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Flexibility and Adaptability
Since the role involves working changeable shift patterns, be prepared to discuss your availability and willingness to adapt to different schedules. Share any previous experiences where you've successfully adjusted to changing circumstances in a work environment.
