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- Tasks: Lead a team, ensure quality service, and solve operational issues in a fast-paced environment.
- Company: Join McDonald's, a globally recognised brand committed to values like inclusion and community.
- Benefits: Enjoy flexible working hours, holiday pay, employee discounts, and wellness support.
- Why this job: Gain valuable leadership experience while making a positive impact on customer experiences.
- Qualifications: Previous experience in managing teams in retail or hospitality is preferred.
- Other info: Work various shifts and enjoy meals from our menu during breaks.
The predicted salary is between 24000 - 36000 ÂŁ per year.
McDonald\’s is one of the most recognized brands in the world, and at the core of that brand are our values: Serve, Inclusion, Integrity, Community, and Family. We are committed to fostering a safe, respectful, and inclusive workplace, providing quality jobs, and ensuring opportunities are open to all.
As a Shift Manager, you will fulfill all shift work requirements by orienting, assisting, and coaching employees. You will ensure standards are met by adhering to production, productivity, quality, and customer service benchmarks. Your responsibilities include monitoring operations, reallocating resources, and solving operational issues.
You will work within a multi-million-pound restaurant, managing a team of 100 or more employees. You will be part of the management team driving your restaurant forward by building sales, increasing profitability, and delivering an outstanding customer experience.
This role is suitable for individuals with experience in managing and leading teams in retail, hospitality, business, or customer-focused environments. It involves working flexible shift patterns, including weekends and bank holidays, and is based in a restaurant setting.
Position Requirements:
- Display leadership and role model customer-focused behaviors to delight our customers.
- Deliver personalized service and connect with customers.
- Lead by example.
- Adapt to customer needs through your team.
- Answer customer queries, staying informed about our food and promotions.
- Use initiative, confidence, and problem-solving skills when interacting with colleagues and customers.
- Treat all colleagues and customers with courtesy and respect.
Position Attributes:
You will work various shifts, including breakfast, evenings, and overnight shifts (if operating 24 hours), gaining experience in all aspects of the business.
Benefits include: Holiday pay, Service Awards, Pension scheme enrollment, Meal allowance, Employee discounts on high street and online brands, and more.
Flexible Working
Work hours that fit around your life and surprises.
Employee Assistance Programme
Support for your wellbeing, including counseling, mental health support, life management, medical guidance, and resources.
Travel
Enjoy discounts on travel fares for staycations or trips abroad.
Gain Transferable Skills
Your role will teach skills for life, whether full-time or part-time.
Groceries & Food
Employee meal discounts and discounts on groceries at major supermarkets.
Emotional Health Support
Support for mental and emotional wellbeing and coping with life events.
Meals at Work
Enjoy food from our menu during breaks and try the latest promotions.
Discounted Gym Memberships
Stay fit with discounts on gym memberships.
Meet the McD\’s Team
Our team members share their experiences:
- Crew Member: \”There’s always support as you’re doing the role.\”
- Shift Leader: \”You have the opportunity to develop and progress; McDonald’s has a great training program and has supported me to become a Shift Leader.\”
- Customer Experience Leader: \”McDonald’s helps me do my job by letting me be myself.\”
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Shift Leader employer: McDonald's United Kingdom
Contact Detail:
McDonald's United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Leader
✨Tip Number 1
Familiarise yourself with McDonald's core values: Serve, Inclusion, Integrity, Community, and Family. Demonstrating a clear understanding of these values during your interactions can set you apart as a candidate who truly aligns with the brand.
✨Tip Number 2
Showcase your leadership skills by discussing specific examples from your past experiences where you've successfully managed a team or resolved conflicts. This will highlight your ability to lead and inspire others in a fast-paced environment.
✨Tip Number 3
Prepare to discuss how you would handle customer service challenges. Think of scenarios where you went above and beyond for customers, as this role heavily focuses on delivering an outstanding customer experience.
✨Tip Number 4
Be ready to demonstrate your adaptability and problem-solving skills. Share instances where you've had to think on your feet or adjust to changing circumstances, as this is crucial for managing operations effectively in a busy restaurant setting.
We think you need these skills to ace Shift Leader
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Shift Leader position at McDonald's. Understand the key responsibilities and attributes required, such as leadership skills, customer service focus, and problem-solving abilities.
Tailor Your CV: Customise your CV to highlight relevant experience in managing teams, particularly in retail or hospitality. Emphasise any achievements that demonstrate your ability to lead and improve customer experiences.
Craft a Compelling Cover Letter: Write a cover letter that reflects your understanding of McDonald's values, such as inclusion and community. Share specific examples of how you've demonstrated leadership and customer service in previous roles.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application shows attention to detail and professionalism, which are crucial for a leadership role.
How to prepare for a job interview at McDonald's United Kingdom
✨Understand the Brand Values
Familiarise yourself with McDonald's core values: Serve, Inclusion, Integrity, Community, and Family. Be prepared to discuss how these values resonate with you and how you can embody them as a Shift Leader.
✨Showcase Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or managed a project. Highlight your ability to motivate others, solve problems, and adapt to changing situations.
✨Customer Service Focus
Be ready to demonstrate your commitment to customer service. Think of specific instances where you've gone above and beyond for customers, and how you would instil that same dedication in your team.
✨Flexibility and Adaptability
Since the role involves working various shifts, emphasise your flexibility and willingness to adapt to different schedules. Share any relevant experiences that showcase your ability to thrive in a dynamic environment.
