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- Tasks: Be the friendly face of McDonald's, ensuring customers feel welcome and cared for.
- Company: Join McDonald's, a globally recognised brand committed to values like inclusion and community.
- Benefits: Enjoy flexible scheduling, holiday pay, employee discounts, and free meals during shifts.
- Why this job: Work in a vibrant environment where your smile makes a difference and teamwork thrives.
- Qualifications: Must have effective communication skills and a genuine passion for customer service.
- Other info: Opportunities for training and development to help you grow in your role.
McDonald's are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.
As a Customer Care Assistant, think of yourself as the face of your restaurant. In a nutshell, you'll deal with customers and make sure everything runs as it should in the customer areas. Activities include making children feel welcome, handing out balloons, organising special events, looking after customers' specific needs, keeping high standards of cleanliness in the dining area and toilets and helping to create a warm and welcoming atmosphere. It's your responsibility to establish and maintain positive communication with customers at all times and to keep the manager informed about customer satisfaction.
Quite simply, you'll be working in our fast moving, high energy environment and we're looking for a genuine smile plus an ability to connect with customers and make them feel valued. Friendly, welcoming, courteous and helpful behaviour will come naturally to you and you'll work well as part of a team. Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact are a must. The ability to maintain high energy levels whilst working both efficiently and productively is essential.
Location: BURNLEY-ASDA Princess Way, Burnley, United Kingdom, BB12 0EQ
Benefits:
- Holiday pay
- Service Awards
- Meal allowance
- Employee discounts from top high street and online brands
- Flexible scheduling
- Free meal during your shift
- Training and development opportunities
Why work here: Our values show what matters most to us and tell the world what McDonald's stands for. We live by them every day. All across the world. From our restaurant-working colleagues, right through to the farmers in our supply chain. Our core values and commitment define who we are and guide everything we do. Making sure we can continue to evolve alongside a changing world.
Contact Detail:
McDonald's United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Customer Care Assistant - Burnley Princess Way
✨Tip Number 1
Familiarise yourself with McDonald's core values: Serve, Inclusion, Integrity, Community, and Family. During your interactions, demonstrate how you embody these values, as they are central to the company's culture.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family. Focus on being friendly and approachable, as this will help you connect with customers and create a welcoming atmosphere.
✨Tip Number 3
Show enthusiasm for the role by researching what it means to be a Customer Care Assistant at McDonald's. Understanding the day-to-day responsibilities will allow you to speak confidently about how you can contribute to the team.
✨Tip Number 4
Be prepared to discuss your ability to work in a fast-paced environment. Think of examples from previous experiences where you've successfully managed multiple tasks while maintaining high energy and customer satisfaction.
We think you need these skills to ace Part Time Customer Care Assistant - Burnley Princess Way
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and expectations of a Customer Care Assistant. Highlight your relevant experience in customer service and how it aligns with McDonald's core values.
Tailor Your CV: Make sure your CV reflects your skills and experiences that are most relevant to the role. Emphasise your ability to communicate effectively, work as part of a team, and maintain high energy levels in a fast-paced environment.
Craft a Strong Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention specific examples of how you've provided excellent customer service in the past and how you embody the values of McDonald's.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application demonstrates attention to detail and professionalism, which are important in customer-facing roles.
How to prepare for a job interview at McDonald's United Kingdom
✨Emphasise Your People Skills
As a Customer Care Assistant, your ability to connect with customers is crucial. Be prepared to share examples of how you've successfully interacted with customers in the past, showcasing your friendly and welcoming nature.
✨Showcase Your Team Spirit
McDonald's values teamwork highly. During the interview, highlight your experiences working in teams and how you contribute to a positive team environment. Mention any specific instances where you helped a team achieve its goals.
✨Demonstrate Your Understanding of Core Values
Familiarise yourself with McDonald's core values: Serve, Inclusion, Integrity, Community, and Family. Be ready to discuss how these values resonate with you and how you can embody them in your role as a Customer Care Assistant.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and customer service abilities. Think about how you would handle various situations, such as dealing with a dissatisfied customer or ensuring cleanliness in the dining area.
