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- Tasks: Engage with customers, maintain cleanliness, and create a welcoming atmosphere in a fast-paced environment.
- Company: Join McDonald's, a globally recognised brand committed to inclusion and community values.
- Benefits: Enjoy flexible hours, holiday pay, employee discounts, and support for your wellbeing.
- Why this job: Be the face of McDonald's, connect with customers, and develop valuable life skills.
- Qualifications: Must be 18 or over; friendly, communicative, and team-oriented individuals are encouraged to apply.
- Other info: Shifts include evenings and late nights; perfect for students seeking flexible work.
To meet the criteria for this role, you will be required to be available to work within weekdays and weekends, including shifts during evenings and late nights. Please only apply if you can meet these requirements.
Please note – due to the nature of this role involving late-night shifts (until 2am), applicants must be aged 18 or over in line with Working Time Regulations.
McDonald\’s is one of the most recognised brands worldwide. Our core values are Serve, Inclusion, Integrity, Community, and Family. We are committed to fostering a safe, respectful, and inclusive workplace, providing quality jobs, and ensuring opportunities are open to all.
As a Customer Care Assistant, you will be the face of the restaurant, engaging with customers and ensuring smooth operations in customer areas. Your activities include making children feel welcome, handing out balloons, organising special events, attending to customers\’ needs, maintaining high standards of cleanliness, and creating a warm, welcoming atmosphere. It is important to establish and maintain positive communication with customers and keep the manager informed about customer satisfaction.
You will work in a fast-paced, energetic environment. We are looking for someone with a genuine smile, the ability to connect with customers, and make them feel valued.
Friendly, welcoming, courteous, and helpful behaviour should come naturally. You should work well as part of a team. Effective communication skills, such as attentive listening, face-to-face verbal communication, and maintaining eye contact, are essential. Additionally, maintaining high energy levels while working efficiently and productively is crucial.
Benefits include: Holiday pay, Service Awards, Meal allowance, Employee discounts from top brands, and more.
Flexible Working
Work hours that fit around your life and surprises.
Employee Assistance Programme
Supporting your wellbeing with counselling, mental health support, life management, medical guidance, and resources.
Travel
Enjoy discounts on travel fares for staycations or trips abroad.
Gain Transferrable Skills
Whether full-time or part-time, this role teaches valuable skills for life.
Groceries & Food
Employee meal discounts at work and discounts on groceries at major supermarkets.
Emotional Health Support
Supporting mental and emotional wellbeing and coping with life events.
Meals at Work
Choose from the restaurant menu during your break and try the latest promotions.
Discounted Gym Memberships
Stay fit with discounts on gym memberships.
Meet the McD\’s Team
Supportive roles with opportunities to develop and progress, supported by McDonald\’s training programs.
Location: North Cheam, 585 London Road, Sutton, United Kingdom, SM3 9AG
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North Cheam - Customer Care for Closers (until 2am) employer: McDonald's United Kingdom
Contact Detail:
McDonald's United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land North Cheam - Customer Care for Closers (until 2am)
✨Tip Number 1
Make sure to highlight your availability for late-night shifts in your conversations. Since this role requires working until 2am, showing that you're flexible and ready to take on these hours will set you apart from other candidates.
✨Tip Number 2
Demonstrate your customer service skills during any interactions you have with the team. Whether it's through a phone call or an informal chat, showcase your ability to connect with people and create a welcoming atmosphere.
✨Tip Number 3
Familiarise yourself with McDonald's core values: Serve, Inclusion, Integrity, Community, and Family. Be prepared to discuss how you embody these values in your work ethic and interactions with customers.
✨Tip Number 4
Show enthusiasm for the role and the brand. Expressing genuine excitement about working at McDonald's and being part of their team can leave a positive impression and demonstrate your commitment to the position.
We think you need these skills to ace North Cheam - Customer Care for Closers (until 2am)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements. Highlight your availability for late-night shifts and your ability to work in a fast-paced environment.
Tailor Your CV: Make sure your CV reflects relevant experience in customer service or similar roles. Emphasise skills like effective communication, teamwork, and maintaining high energy levels, as these are crucial for this position.
Craft a Strong Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention how you align with McDonald's core values of Serve, Inclusion, Integrity, Community, and Family, and provide examples of how you've demonstrated these in past experiences.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which is important in customer-facing roles.
How to prepare for a job interview at McDonald's United Kingdom
✨Show Your Availability
Make sure to emphasise your flexibility during the interview. Since this role requires working late nights and weekends, be clear about your availability and willingness to work these shifts.
✨Demonstrate Customer Engagement Skills
Prepare examples of how you've successfully engaged with customers in the past. Highlight your ability to create a welcoming atmosphere and make customers feel valued, as this is crucial for the role.
✨Exhibit Teamwork and Communication
Be ready to discuss your experience working in teams. Effective communication is key, so share instances where you’ve collaborated with others to achieve a common goal or resolve customer issues.
✨Emphasise Your Energy and Positivity
This role is in a fast-paced environment, so convey your high energy levels and positive attitude. Share how you maintain enthusiasm while working efficiently, as this will resonate well with the interviewers.