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- Tasks: Be the friendly face of McDonald's, ensuring customers feel welcome and valued.
- Company: Join one of the world's most recognised brands with strong core values.
- Benefits: Enjoy holiday pay, meal allowances, employee discounts, and more!
- Why this job: Make a real impact by creating a warm atmosphere for customers every day.
- Qualifications: Must be friendly, communicative, and able to work well in a team.
- Other info: Fast-paced environment with opportunities for personal growth and development.
The predicted salary is between 21600 - 36000 £ per year.
McDonald's are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.
As a Customer Care Assistant, think of yourself as the face of your restaurant. In a nutshell, you'll deal with customers and make sure everything runs as it should in the customer areas. Activities include:
- Making children feel welcome
- Handing out balloons
- Organising special events
- Looking after customers' specific needs
- Keeping high standards of cleanliness in the dining area and toilets
- Helping to create a warm and welcoming atmosphere
It's your responsibility to establish and maintain positive communication with customers at all times and to keep the manager informed about customer satisfaction. Quite simply, you'll be working in our fast moving, high energy environment and we’re looking for a genuine smile plus an ability to connect with customers and make them feel valued.
Friendly, welcoming, courteous and helpful behaviour will come naturally to you and you’ll work well as part of a team. Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact are a must. The ability to maintain high energy levels whilst working both efficiently and productively is essential.
Benefits package includes:
- Holiday pay
- Service Awards
- Meal allowance
- Employee discounts from top high street and online brands
- Much more...
Customer Care - Trent Vale Full Time in Newcastle upon Tyne employer: McDonald's United Kingdom
Contact Detail:
McDonald's United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care - Trent Vale Full Time in Newcastle upon Tyne
✨Tip Number 1
Get to know the company culture! McDonald's values are all about community and inclusion, so show us that you understand and embody these values in your interactions. Research their initiatives and be ready to chat about how you can contribute.
✨Tip Number 2
Practice your customer interaction skills! Since you'll be the face of the restaurant, think about scenarios where you can showcase your friendly and helpful nature. Role-play with a friend or family member to get comfortable with engaging customers.
✨Tip Number 3
Be prepared for a fast-paced environment! McDonald's is all about high energy, so come ready to demonstrate your ability to keep up. Share examples from past experiences where you've thrived under pressure.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Customer Care - Trent Vale Full Time in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly and welcoming nature. Remember, you’re applying for a role where connecting with customers is key!
Highlight Relevant Experience: Make sure to mention any previous experience you have in customer service or similar roles. We love to see how you've made customers feel valued in the past, so share those stories that showcase your skills and commitment to great service.
Keep It Clear and Concise: While we want to know all about you, it’s important to keep your application clear and to the point. Use simple language and avoid jargon. This will help us quickly understand why you’d be a great fit for our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at McDonald's!
How to prepare for a job interview at McDonald's United Kingdom
✨Know the Core Values
Before your interview, take some time to familiarise yourself with McDonald's core values: Serve, Inclusion, Integrity, Community, and Family. Think about how you can demonstrate these values in your previous experiences and be ready to share specific examples that highlight your alignment with them.
✨Showcase Your Customer Care Skills
As a Customer Care Assistant, your ability to connect with customers is key. Prepare to discuss situations where you've gone above and beyond for customers. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Practice Effective Communication
Since effective communication is crucial for this role, practice your listening and speaking skills before the interview. Engage in mock interviews with friends or family, focusing on maintaining eye contact and using a friendly tone. This will help you feel more confident and natural during the actual interview.
✨Emphasise Teamwork
McDonald's values teamwork, so be prepared to discuss your experience working in a team environment. Think of examples where you collaborated with others to achieve a common goal, and highlight your ability to support and uplift your colleagues while maintaining a positive atmosphere.
