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- Tasks: Engage with customers and ensure a welcoming atmosphere in the restaurant.
- Company: Join McDonald's, a globally recognised brand committed to community and inclusion.
- Benefits: Enjoy holiday pay, meal allowances, employee discounts, and more perks.
- Why this job: Be part of a vibrant team in a fast-paced environment that values your smile and energy.
- Qualifications: Must be friendly, communicative, and able to work flexible shifts including weekends.
- Other info: Training will take place in Reading before the new restaurant opens in September.
The predicted salary is between 20000 - 30000 £ per year.
To meet the criteria for this role, you will be required to be available to work within weekdays and weekends, including shifts in early mornings, afternoons, and evenings. Please only apply if you can meet these requirements.
McDonald\’s is one of the most recognized brands worldwide, and our core values are: Serve, Inclusion, Integrity, Community, and Family. We are committed to fostering a safe, respectful, and inclusive workplace, providing quality jobs, and ensuring opportunities are open to all.
As a Customer Care Assistant, you will be the face of your restaurant. Your responsibilities include engaging with customers, ensuring the smooth operation of the customer areas, making children feel welcome, distributing balloons, organizing special events, attending to customers\’ specific needs, maintaining high standards of cleanliness in the dining area and toilets, and creating a warm, welcoming atmosphere. It is essential to establish and maintain positive communication with customers and keep the manager informed about customer satisfaction.
We operate in a fast-paced, high-energy environment, and we are looking for someone with a genuine smile, the ability to connect with customers, and make them feel valued.
Friendly, welcoming, courteous, and helpful behavior should come naturally. You should work well as part of a team. Effective communication skills, such as attentive listening, face-to-face verbal communication, and maintaining eye contact, are required. The ability to sustain high energy levels while working efficiently and productively is essential.
The benefits package includes: Holiday pay, Service Awards, Meal allowance, Employee discounts from top high street and online brands, and much more.
Note: The new restaurant in Wokingham Bridge Retail Park will open in September. Selected applicants will be hired and trained in Reading before transferring to the Wokingham branch.
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New Restaurant Opening – Wokingham Bridge Retail Park - Customer Care - Full Time employer: McDonald's United Kingdom
Contact Detail:
McDonald's United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land New Restaurant Opening – Wokingham Bridge Retail Park - Customer Care - Full Time
✨Tip Number 1
Familiarise yourself with McDonald's core values: Serve, Inclusion, Integrity, Community, and Family. During your interactions, whether in interviews or networking, demonstrate how you embody these values in your previous experiences.
✨Tip Number 2
Showcase your customer service skills by sharing specific examples of how you've positively impacted customer experiences in the past. This will help you stand out as someone who truly understands the importance of customer care.
✨Tip Number 3
Be prepared to discuss your availability openly. Since the role requires flexibility across weekdays and weekends, emphasising your willingness to work various shifts can make you a more attractive candidate.
✨Tip Number 4
Engage with the local community and stay updated on events at Wokingham Bridge Retail Park. Showing that you're invested in the area can reflect positively during your application process, highlighting your commitment to creating a welcoming atmosphere.
We think you need these skills to ace New Restaurant Opening – Wokingham Bridge Retail Park - Customer Care - Full Time
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Customer Care Assistant position. Highlight your ability to work flexible hours, including weekends and shifts.
Tailor Your CV: Make sure your CV reflects relevant experience in customer service or similar roles. Emphasise skills like effective communication, teamwork, and a friendly attitude, which are crucial for this position.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention how your values align with McDonald's core values of Serve, Inclusion, Integrity, Community, and Family.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application demonstrates attention to detail and professionalism.
How to prepare for a job interview at McDonald's United Kingdom
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the company. McDonald's values a friendly and welcoming atmosphere, so let your genuine smile and positive energy shine through during the interview.
✨Demonstrate Customer Care Skills
Prepare examples of how you've engaged with customers in previous roles. Highlight your ability to make people feel valued and welcome, as this is crucial for a Customer Care Assistant position.
✨Emphasise Teamwork
Since working well as part of a team is essential, be ready to discuss your experiences collaborating with others. Share specific instances where you contributed to a team's success or helped resolve conflicts.
✨Be Ready for a Fast-Paced Environment
McDonald's operates in a high-energy setting, so convey your ability to thrive under pressure. Discuss how you manage your time effectively and maintain high energy levels while ensuring customer satisfaction.
