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- Tasks: Be the friendly face of McDonald's, ensuring customers have a great experience.
- Company: Join the world's most recognised fast-food brand with strong core values.
- Benefits: Enjoy holiday pay, meal allowances, and discounts from top brands.
- Why this job: Make a real impact by creating a welcoming atmosphere for customers.
- Qualifications: Must be friendly, communicative, and able to work well in a team.
- Other info: Fast-paced environment with opportunities for growth and recognition.
The predicted salary is between 10 - 13 £ per hour.
McDonald's are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.
As a Customer Care Assistant, think of yourself as the face of your restaurant. In a nutshell, you'll deal with customers and make sure everything runs as it should in the customer areas. Activities include:
- Making children feel welcome
- Handing out balloons
- Organising special events
- Looking after customers' specific needs
- Keeping high standards of cleanliness in the dining area and toilets
- Helping to create a warm and welcoming atmosphere
It's your responsibility to establish and maintain positive communication with customers at all times and to keep the manager informed about customer satisfaction. Quite simply, you'll be working in our fast moving, high energy environment and we're looking for a genuine smile plus an ability to connect with customers and make them feel valued.
Friendly, welcoming, courteous and helpful behaviour will come naturally to you and you'll work well as part of a team. Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact are a must. The ability to maintain high energy levels whilst working both efficiently and productively is essential.
Benefits package includes: Holiday pay, Service Awards, Meal allowance, Employee discounts from top high street and online brands and much more.
Swanley Centre McDonald\'s - Customer Experience Leader - Weekends and some weekdays in London employer: McDonald's United Kingdom
Contact Detail:
McDonald's United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Swanley Centre McDonald\'s - Customer Experience Leader - Weekends and some weekdays in London
✨Tip Number 1
Get to know the McDonald's brand inside out! Familiarise yourself with their core values like Serve, Inclusion, and Community. When you walk into that interview, show them you embody these values and can bring them to life in your role.
✨Tip Number 2
Practice your customer interaction skills! Role-play with friends or family to nail that friendly, welcoming vibe. Remember, it’s all about making customers feel valued, so showcase your ability to connect and communicate effectively.
✨Tip Number 3
Be ready to demonstrate your high energy levels! McDonald's is a fast-paced environment, so think of examples from your past experiences where you’ve thrived under pressure. Show them you can keep up the pace while maintaining a positive attitude.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals who want to be part of our team, so make sure you stand out!
We think you need these skills to ace Swanley Centre McDonald\'s - Customer Experience Leader - Weekends and some weekdays in London
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly and welcoming nature. Remember, you’re applying for a role where connecting with customers is key!
Highlight Relevant Experience: Make sure to mention any previous experience you have in customer service or similar roles. We love seeing how you've made customers feel valued in the past, so share those stories that showcase your skills and commitment to great service.
Keep It Clear and Concise: While we want to know all about you, it’s important to keep your application clear and to the point. Use simple language and avoid jargon. This will help us quickly understand why you’d be a great fit for our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our values right there!
How to prepare for a job interview at McDonald's United Kingdom
✨Know the Brand Values
Before your interview, take some time to familiarise yourself with McDonald's core values: Serve, Inclusion, Integrity, Community, and Family. Think about how you can demonstrate these values in your previous experiences and be ready to share specific examples that highlight your alignment with them.
✨Showcase Your Customer Service Skills
As a Customer Experience Leader, your ability to connect with customers is key. Prepare to discuss situations where you've gone above and beyond for customers. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Practice Effective Communication
Since effective communication is crucial for this role, practice your listening and speaking skills before the interview. Engage in mock interviews with friends or family, focusing on maintaining eye contact and being clear and concise in your responses.
✨Bring Positive Energy
McDonald's thrives on a high-energy environment, so it's important to convey enthusiasm during your interview. Smile, be friendly, and show your passion for creating a welcoming atmosphere. This will help you stand out as a candidate who embodies the spirit of the brand.
