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- Tasks: Lead and coach a dynamic team while ensuring top-notch customer service.
- Company: Join the iconic McDonald's brand with a commitment to values like inclusion and community.
- Benefits: Enjoy competitive pay, holiday perks, employee discounts, and career development opportunities.
- Other info: Flexible shifts available, including evenings and weekends, with excellent growth potential.
- Why this job: Kickstart your management career with hands-on training and real impact in a bustling environment.
- Qualifications: Experience in managing teams in retail or hospitality is a plus.
The predicted salary is between 28000 - 35000 £ per year.
To meet the criteria for this role, you will be required to be available to work within weekdays and weekends, working shifts across evenings, late nights and overnights. Please only apply if you are able to meet these requirements.
McDonald's are one of the most recognised brands in the world, and at the backbone of that brand is our commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.
On the Shift Leader Development programme you will accomplish all shift work requirements by orienting, assisting and coaching employees. You will ensure all standards are met by following production, productivity, quality and customer service standards. As a shift manager, you will be monitoring operations, reallocating resources and solving operational problems.
You will be working within a £multi-million restaurant and managing a team of 100 or more employees. You will be part of the management team that will drive your restaurant forward by building sales, growing profitability and delivering an outstanding customer experience.
This position is open to people who have experience of managing and leading teams within the retail, hospitality, business or a customer-focused environment. Additionally, this role is restaurant-based and involves working able shift patterns including working weekends and bank holidays.
Position Requirements- Display leadership and role model customer-focused behaviours to delight our customers.
- Delivery of personalised service and connect with our customers.
- Lead by example.
- Adapt to customer needs through your team.
- Answer customer queries, keeping up to date with knowledge on our food and promotions.
- Use of initiative, confidence and problem-solving when interacting with colleagues and customers.
- Treat all colleagues and customers with courtesy and respect.
This is a training position designed to develop you into a Shift Manager through a structured six-month development programme. You will receive hands-on training alongside experienced managers, supported by in-store learning, external training days, formal courses, and regular check-ins with the senior management team.
At McDonald’s, we take pride in investing in our people. As an employee, you will also have the opportunity to further develop your skills through our apprenticeship programmes, including the Level 3 Hospitality Supervisor Apprenticeship and the Level 4 Hospitality Manager Apprenticeship.
The starting hourly rateOnce fully trained and qualified your hourly rate of pay will increase to £14. Hours worked between 12am-6am receive an additional £2 per hour.
Position AttributesYou will work a variety of day parts, including breakfast, evenings and overnights (if trading 24hrs) to become accustomed to shift work and experienced in all aspects of the business.
Benefits package includes- Holiday pay
- Service Awards
- Enrolment in Pension scheme
- Meal allowance
- Employee discounts from top high street and online brands and much more...
Shift Manager Development Programme Position - Long Sutton in London employer: McDonald's United Kingdom
Contact Detail:
McDonald's United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Manager Development Programme Position - Long Sutton in London
✨Tip Number 1
Get to know the company culture! McDonald's is all about values like Serve, Inclusion, and Community. When you’re chatting with them, show how you embody these values in your past experiences.
✨Tip Number 2
Be ready to talk about your leadership style. They want someone who can lead by example and adapt to customer needs. Think of examples where you've successfully managed a team or solved problems on the fly.
✨Tip Number 3
Practice your customer service skills! Since this role is all about delighting customers, be prepared to discuss how you’ve gone above and beyond for customers in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at McDonald's.
We think you need these skills to ace Shift Manager Development Programme Position - Long Sutton in London
Some tips for your application 🫡
Show Your Availability: Make sure to highlight your flexibility in working shifts, including evenings, weekends, and overnights. We want to see that you can meet the requirements of the role right from the start!
Emphasise Leadership Experience: Since this role is all about managing and leading teams, share specific examples of your past experiences in similar environments. We love to see how you've inspired others and tackled challenges head-on.
Connect with Our Values: Familiarise yourself with our core values: Serve, Inclusion, Integrity, Community, and Family. We want to know how you embody these values in your work and interactions with customers and colleagues.
Apply Through Our Website: For a smooth application process, make sure to apply directly through our website. It’s the best way for us to receive your application and get you on the path to joining our team!
How to prepare for a job interview at McDonald's United Kingdom
✨Know Your Availability
Make sure you’re clear about your availability for shifts, including evenings, late nights, and weekends. McDonald's is looking for someone who can commit to these hours, so be ready to discuss how you can meet this requirement.
✨Emphasise Leadership Skills
Since this role involves managing a large team, highlight any previous experience you have in leadership or coaching. Share specific examples of how you've successfully led a team or resolved conflicts in a customer-focused environment.
✨Showcase Customer Service Experience
Prepare to talk about your approach to customer service. Think of instances where you went above and beyond to delight customers, as this aligns with McDonald's core values. Be ready to discuss how you adapt to customer needs through your team.
✨Demonstrate Problem-Solving Abilities
This role requires quick thinking and problem-solving skills. Come prepared with examples of challenges you've faced in previous roles and how you tackled them. This will show that you can handle operational issues effectively.