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- Tasks: Lead a dynamic team, ensuring top-notch service and smooth operations.
- Company: Join the iconic McDonald's brand with a commitment to values and community.
- Benefits: Enjoy holiday pay, discounts, pension scheme, and meal allowances.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Experience in managing teams in retail or hospitality is essential.
- Other info: Flexible shifts, including weekends, with opportunities for career growth.
The predicted salary is between 24000 - 36000 £ per year.
McDonald's are one of the most recognised brands in the world, and at the backbone of that brand is our commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.
As Shift Manager you will accomplish all shift work requirements by orienting, assisting and coaching employees. You will ensure all standards are met by following production, productivity, quality and customer service standards. As a shift manager you will be monitoring operations, reallocating resources and solving operational problems.
You will be working within a £multi-million restaurant and managing a team of 100 or more employees. You will be part of the management team that will drive your restaurant forward by building sales, growing profitability and delivering an outstanding customer experience.
This position is open to people who have experience of managing and leading teams within the retail, hospitality, business or a customer focused environment. Additionally, this role is restaurant based and involves working changeable shift patterns including working weekends and bank holidays.
Position Requirements- Display Leadership and role model customer focused behaviours to delight our customers
- Delivery of personalised service and connect with our customers
- Lead by example
- Adapt to customer needs through your team
- Answer customer queries, keeping up to date with knowledge on our food and promotions
- Use of initiative, confidence and problem solving when interacting with colleagues and customers
- Treat all colleagues and customers with courtesy and respect
You will work a variety of day parts, including breakfast, evenings and overnights (if trading 24hrs) to become accustomed to shift work and experienced in all aspects of the business.
Benefits package includes: Holiday pay, Service Awards, Enrolment in Pension scheme, Meal allowance, Employee discounts from top high street and online brands and much more...
Shift Leader - Clock Tower in London employer: McDonald's United Kingdom
Contact Detail:
McDonald's United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Leader - Clock Tower in London
✨Tip Number 1
Get to know the company culture! McDonald's values are all about serving the community and fostering inclusion. When you walk into that interview, show us how you embody those values in your past experiences.
✨Tip Number 2
Practice your leadership skills! As a Shift Leader, you'll be managing a big team. Think of examples where you've successfully led a group or solved a problem. We want to hear those stories!
✨Tip Number 3
Be ready to adapt! The restaurant environment is fast-paced and ever-changing. Share with us how you've handled unexpected situations in the past. Flexibility is key!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're serious about joining the McDonald's family. Let’s make it happen!
We think you need these skills to ace Shift Leader - Clock Tower in London
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight any leadership experience you have. We want to see how you've successfully managed teams in the past and how you can bring that experience to our restaurant.
Emphasise Customer Focus: Since customer service is key for us, share examples of how you've delighted customers in previous roles. This will show us that you understand the importance of connecting with our customers and delivering personalised service.
Be Authentic: We value integrity and inclusion, so be yourself in your application. Share your genuine passion for the hospitality industry and how you align with our core values. Authenticity goes a long way!
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can consider you for the Shift Leader position at Clock Tower.
How to prepare for a job interview at McDonald's United Kingdom
✨Know the Core Values
Familiarise yourself with McDonald's core values: Serve, Inclusion, Integrity, Community, and Family. Be ready to discuss how you embody these values in your previous roles, especially in customer service and team management.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in a fast-paced environment. Highlight your ability to coach and motivate others, as well as how you've handled operational challenges in the past.
✨Demonstrate Customer Focus
Think of specific instances where you've gone above and beyond for customers. Be prepared to explain how you adapt to their needs and ensure a positive experience, as this is crucial for the Shift Leader role.
✨Be Ready for Shift Work Questions
Since the role involves changeable shift patterns, be honest about your availability and willingness to work weekends and bank holidays. Show that you're flexible and understand the demands of the restaurant industry.
