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- Tasks: Create feel-good moments for customers and suggest service improvements.
- Company: Join the iconic McDonald's brand with a commitment to core values.
- Benefits: Enjoy holiday pay, meal allowances, employee discounts, and more.
- Why this job: Be part of a high-energy team making a real difference in customer experiences.
- Qualifications: Bring your genuine smile, enthusiasm, and strong interpersonal skills.
- Other info: Thriving environment with opportunities for personal and professional growth.
The predicted salary is between 28800 - 43200 £ per year.
McDonald's are one of the most recognized brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all. The Customer Experience Leader role is driven by a desire to continuously improve the customers’ experience and is at the heart of our business in the customer dining areas.
Your primary responsibilities are to welcome our customers into the restaurant and to use your initiative to help create ‘feel-good moments’ during their visit. You will work closely with the restaurant management team to suggest improvements to our customer service experience, using all of your training and skills.
- Welcome customers into the restaurant and create feel-good moments during their visit.
- Work with the restaurant management team to suggest improvements to the customer service experience.
- Deliver an exceptional service standard as part of a fast-moving, high-energy team.
- Build rapport with customers and colleagues in a genuine and natural way; lift the mood of those around you and inspire others to improve their performance.
- Be responsive to the needs of others and continually seek ways to exceed expectations and delight customers.
- Remain respectful under pressure and confidently suggest improvements.
- Demonstrate expert customer recovery and successful delivery of feel-good moments.
- Maintain high energy levels while working efficiently and productively.
Qualifications & Qualities:
- Genuine smile, enthusiasm, energy, and the ability to connect with customers to make them feel valued.
- Strong interpersonal skills and the ability to build rapport with customers and team members.
- Ability to stay vibrant and energetic in a fast-paced environment.
Benefits:
- Holiday pay
- Service awards
- Meal allowance
- Employee discounts from top high street and online brands
- And additional benefits as available
Customer Experience Leader - England and Wales in London employer: McDonald's United Kingdom
Contact Detail:
McDonald's United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Leader - England and Wales in London
✨Tip Number 1
Get to know the company culture! Before your interview, dive into McDonald's values and think about how you can embody them. Show us that you’re not just a fit for the role, but also for the team.
✨Tip Number 2
Practice your customer service skills! Role-play scenarios where you create those ‘feel-good moments’. We want to see how you handle different situations and make customers feel valued.
✨Tip Number 3
Be ready to share your ideas! Think of ways to improve customer experiences and be prepared to discuss them during your interview. We love candidates who are proactive and have a passion for enhancing service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining the McDonald's family and making a difference in customer experience.
We think you need these skills to ace Customer Experience Leader - England and Wales in London
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through. Use lively language that reflects your energy and enthusiasm for creating those 'feel-good moments' that McDonald's values so much.
Be Genuine: Authenticity is key! Make sure your personality comes across in your application. Share personal experiences where you've built rapport with customers or colleagues, as this aligns perfectly with the role's focus on connection and community.
Highlight Your Initiative: Don’t just list your skills; show us how you’ve used them to suggest improvements in past roles. We love candidates who take the initiative to enhance customer experiences, so share specific examples that demonstrate this quality.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the Customer Experience Leader role. Plus, it’s super easy!
How to prepare for a job interview at McDonald's United Kingdom
✨Know the Brand Values
Before your interview, make sure you’re familiar with McDonald's core values: Serve, Inclusion, Integrity, Community, and Family. Think of examples from your past experiences that align with these values, as this will show your understanding of the brand and how you can contribute to their mission.
✨Prepare for Customer Scenarios
As a Customer Experience Leader, you'll need to demonstrate your ability to create 'feel-good moments'. Prepare for situational questions where you can showcase your problem-solving skills and how you've turned challenging customer interactions into positive experiences in the past.
✨Show Your Energy and Enthusiasm
McDonald's thrives on high energy and enthusiasm, so be sure to convey this during your interview. Practice speaking with a vibrant tone and use body language that reflects your excitement about the role. Remember, they want someone who can lift the mood of both customers and colleagues!
✨Ask Insightful Questions
At the end of your interview, don’t forget to ask questions! Inquire about the team dynamics, how they measure customer satisfaction, or what recent initiatives have been successful. This shows your genuine interest in the role and helps you understand how you can make a real impact.
