Hospitality Manager West Lothian and Corstorphine - from £27,000 Annual in Livingston

Are you passionate about people, customers and culture, like to be part of a dynamic and thriving organisation and work as part of a leadership team to deliver great employee and customer experiences? If the answer to that is yes, read on!

McDonald's is the largest family restaurant in the world, serving approximately 69 million customers across 36,000 restaurants a day, in more than 100 countries. The UK & Ireland market is one of the most successful entities across the wider business, serving on average 4 million people a day. It has operated in the UK since 1974, and the business is growing continuously with more than 1,400 restaurants and over 140,000 employees. POA Restaurants Limited is a franchise owned group that operates as part of the McDonald's brand. We have restaurants across West Lothian and Corstorphine comprising of around 500 employees. We're a people business just as much as we are a restaurant business. We strive to be the most inclusive brand in the world by building diverse teams who create delicious, feel-good moments that are easy for everyone to enjoy.

The Hospitality Manager role is a key leadership role within our restaurants and critical to delivering a fantastic experience for employees and our customers. From the minute you join us, our values will guide how you lead our people on the shop floor and shape the experiences you provide our customers.

The Role

Due to an exciting expansion plan in 2025 we are looking to bring in new talent to our group. This role is a leadership position working as part of a senior leadership team for a Business Manager (Restaurant Manager). You will play a key part in driving people focused, customer focused and commercially focused KPI’s. From there, your journey could take you to a more senior salaried role then potentially on to Business Manager where you would run your own restaurant or develop further within HR.

As part of your induction, you’ll learn how our values shape our business from the ground up. The hands-on experience you will gain from working in our kitchens, service areas, customer areas and our drive-thru will give you the confidence to make your impact across each of our day parts. As well as invaluable training from one of our existing HR managers. We want our customers and our people to feel valued and always appreciated. You will help us achieve this as you gain momentum and take responsibility for shifts and our key systems and processes. Your passion for doing the right thing for our people and our customers will have you fired up by the idea of running your own successful business!

Hospitality Manager job role includes:

• Support the business plan and bring to life within the Hospitality Team to promote an exceptional customer experience, future growth and an elevated employee experience.
• Manage the performance of all areas within the restaurant which are part of the customer journey including Drive-Thru/Service/McDelivery, Dining Area/My McDonald’s App.
• Weekly/monthly diagnostics and report analysis utilising a diagnostic mindset to improve restaurant operations.
• Create a positive, dynamic and inclusive working environment.
• Complete Hospitality Team training, performance appraisals and monitor PDP progress.
• Complete HIG chats across the Hospitality Team.
• Reward and recognise behaviours led by our POA culture, achieving restaurant goals and personal development.
• Manage succession, plan continual development and selection of Hospitality Team.
• Liaise with People manager to ensure there is an effective recruitment programme in place covering all Hospitality Team needs.
• Drive employee engagement within the restaurant through outstanding people led behaviours and exceptional communication.
• Act proactively and fairly on all Hospitality Team absence, disciplinary or performance concerns.
• Take a self-led approach to PDP goals and complete agreed training and development.

What will be expected of me?

• Role model customer focused behaviour.
• Act with integrity, honesty, and in line with our McDonald’s values.
• Display leadership by coaching the team and providing them with feedback, training and development.
• Lead the team to have a shared understanding and vision of an exceptional customer experience.
• Work with the wider management team to implement strategies to improve the business on growth and profitability.
• Analyse trends inside and outside of the restaurants that can impact on the business.

What Team will I be a part of?

You will be a key member of the restaurant leadership team and part of the Hospitality regional team working together with our crew, crew trainers and managers of all levels as a business leader.

What background do I need to have?

This opportunity is open to people who are passionate about customer and delivering a great experience every time, people with leadership experience and a proven track record of delivering results, working towards a business strategy and leading teams, this experience can come from both in and out of the sector. You are someone who inspires and motivates others with your ambition and hands-on approach. Someone who will use their experience, energy and determination to succeed together as a team!

Throughout your journey, we will give you the McDonald's training, knowledge and tools to further develop your skills to make you feel truly confident. Every day in McDonald’s is different, fast-paced and exciting if this sounds like a place that you would thrive in touch now.

Benefits package includes:

• Competitive salary
• Bonus potential
• Great training and career opportunities
• Paid sabbatical option
• Holiday pay
• Service Awards
• Enrolment in Pension scheme
• Private Health care package
• Meal allowance
• Employee discounts from top high street and online brands
• And much more...